Telappliant

Every business function contributes to the success of Telappliant – and all its talented team members feel valued. Show-and-tell sessions are incorporated into its monthly company meetings so people understand each other's roles and there is low staff turnover at the award-winning provider of managed IT services for small and medium-sized UK businesses. The regular get-togethers, online during the pandemic, also provided an opportunity to share good news and celebrate personal, family and company milestones.

The three founders of the London-based business, set up in 2006, still play a full part in guiding strategy and day-to-day management to translate the core values – relationships, passion and expertise – into care and respect for customers. Awards are given to employees who exemplify the company values as well as making exceptional contributions to the business, providing telephone services, business internet, cybersecurity and cloud infrastructure.

The Covid-19 crisis has changed Telappliant's way of working indefinitely and feedback from the team of 60 employees has expressed hope for a blended post-pandemic balance between working from home and the company's four UK offices. Senior leaders have maintained trust by being transparent about the company's financial circumstances and invite bi-weekly anonymous online dialogue as well as holding monthly one-to-one meetings. Managers respond to feedback within three days. In the past year, Telappliant has introduced cultural ambassadors who host virtual “time for tea” afternoons open to all employees across different teams.