Every business function contributes to the success of Telappliant – and all its talented team members feel valued.

There is low staff turnover at the award-winning provider of managed IT services for small and medium-sized UK businesses. Show-and-tell sessions are incorporated into its monthly company meetings, so people understand each other's roles. The regular get-togethers also provide an opportunity to share good news and celebrate personal, family, and company milestones.

The three founders of the London-based business, set up in 2006, still play a full part in guiding strategy and day-to-day management to translate the core values – relationships, passion, and expertise – into care and respect for customers. Awards are given to employees who exemplify the company values as well as making exceptional contributions to the business, which provides telephone services, business internet, cybersecurity, and cloud infrastructure.

Employee engagement at the firm is driven by monthly 1-2-1 meetings, biweekly anonymous online dialogue, and open forums. 'Cultural Ambassadors' meet each month with the CEO, enabling interactive feedback from across the business. Staff have open and honest relationships with their managers, who ensure that monthly objectives deliver business performance alongside interpersonal skills.