Telefonica O2 UK Ltd

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

#
16
Best Company to work for in the UK
th
Best Company
to work for

TELEFONICA 02 UK gets a ringing endorsement from its employees who think they've got a great deal. Staff like its tone on corporate social responsibility, feel in tune with their workmates and very connected with the firm. They care about giving a good service and are proud to work for 02, earning it positive scores of 93% and 75% respectively in our staff survey. The company's workforce are happier than any others on the list about their pay and benefits, scooping a 66% positive score in our employee questionnaire. They also feel fairly paid for the work they do relative to people in similar organisations (62%). The business comes second overall in our category on Fair Deal, fifth on the issue of Giving Something Back, 11th on how employees feel about their colleagues and 13th for their views on the company itself. Its employees say Telefonica 02 makes a positive difference to the world (63%), people in their team go out of their way to help each other (78%), and they believe they can make a valuable contribution to the success of the firm (76%) as well as a difference within it (74%). There are plenty of rewards for the 12,375 staff on top of their basic salary, which for customer service advisers is an average of £16,217. In addition to performance-based bonuses, excellent work is recognised with tickets to sporting events such as Arsenal football matches, England rugby matches, the 02 Arena, or trips away. Employees can also access a learning fund through the flexible benefits package, which one member of staff used to attend a 10-week course on how to become a stand-up comedian. Other perks include the ability to buy up to five days' extra holiday, childcare vouchers, dental insurance, critical illness cover, discounted and concierge services and a contributory pension. Managers also regularly show their appreciation when staff do a good job (74%). Employees are encouraged to get involved with charitable causes. The firm, which gives staff an opportunity to work with underprivileged children in South America, also donates up to £1,000 to community projects throughout the UK and supports staff who want to take on roles as a school governor, magistrate or special constable. 02 people approve of such philanthropy and think that the business gives back to the community, and don't believe its support of worthy causes is driven by a desire for good publicity (59% and 55%, both top 10 scores). 02 staff are also happy about its efforts to protect the environment (69%, the eighth highest score on this question). The company recycles the materials used in its 440 offices and stores across the UK, as well as customers' old handsets, routers and laptops. Employees also say managers talk openly and honestly with them (75% ), care about them as individuals (73%) and share important information with them (72%). In the 12 months to August 2009 the company spent £2.4m on fun and social events from treasure hunts to partying at the 02 Arena. This results in great camaraderie, with staff caring about each other (75%). Colleagues have a good laugh (76%) and are excited about where the organisation is going (69%). www.o2.co.uk

Featured Workplace Factors

My Team

72% of staff agreed

The experience I gain from this job is valuable for my future

O2 have a strong focus on 'Teams'. They have Conferences which always have an entertaining and fun aspect to them, whether it's surfing and adventure, treasure hunts, creating iPhone applications or partying at the O2, they tailor the celebration to the team so it's a unique and personal event. On a more local level, individual teams hold dinners and team building activities to encourage team bonding. They have great camaraderie at O2. Across their sites you'll find teams celebrating things like Halloween, Children in Need, World Cup Football, Easter where they dress up, decorate the office, raise money for charity (matched by O2).

My Company

68% of staff agreed

I am excited about where this organisation is going

O2 people are encouraged to Give Something Back by pursuing charitable causes and playing an active role in their community. They encourage them to apply for awards or refer friends and family under the It's Your Community programme which gives grants of up to £1000 to community projects throughout the UK. O2 also actively encourage volunteering and fundraising. For example the Telefónica Proniño programme gives staff a once-in-a-lifetime opportunity to work with underprivileged children in South America for a month. O2 UK recycle materials used in their offices and retail establishments. They also recycle the electronic waste which they receive from their customers (handsets, routers, laptops etc) and their network equipment. Telefónica O2 UK recognise the need to get their house in order. They have a responsibility for the planet and believe that sound management of their environmental impact is critical to their future. By doing the right things they can also stand out from the crowd, gain trust, save money and invest in things their customers most value.

My Manager

79% of staff agreed

My manager regularly expresses their appreciation when I do a good job

In September O2 launched their new recognition scheme, Fanclub. Based on Facebook, people registering for Fanclub can upload their personal profile, add a photo and search the database to find people across O2 they would like to recognise for their achievements. It's a quick, easy and instant way to say ‘thanks for a job well done' and to make people's contributions feel valued. Anyone can nominate their peers, managers, individuals or teams for the contributions they've made to delivering against one of O2's six business priorities, known as the Customer Promise. All O2's directorates have a number of tickets allocated for recognition at The O2 Arena and other O2 Academies across the country, enabling their employees to be rewarded by seeing top artists perform at these locations. O2 have a bonus structure where their people are rewarded for their efforts based on their performance. The bonus is linked to how they have performed throughout the year and is assessed following their Annual Performance Review at the end of the year.

Benefits

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Private Healthcare

Companies offering private health insurance to all employees.

List Positions

National Ranking
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16
Best Small Companies to work for in the UK
National Ranking
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16
Best Mid-Sized Companies to work for in the UK
National Ranking
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16
Best Large Companies to work for in the UK
National Ranking
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16
Best Big Companies to work for in the UK
National Ranking
#
16
Best NFP Organisations to work for in the UK
Sector Ranking
#
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