The Utility Regulator

To protect the short and long term interests of consumers of electricity, gas and water. To ensure value and sustainability in energy and water.

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Utility Regulator is the reputable independent non-ministerial government department that is responsible for regulating Northern Ireland’s electricity, gas, water and sewerage industries. The organisation was established in 2007 and has since worked tirelessly to safeguard both the short- and long-term interests of energy and water consumers. It is recognised as the UK’s only multi-utility regulator.

Utility Regulator's commitment to staff development is remarkable. The UR People Plan is a structured support and development programme that focuses on employee benefits and continuous growth opportunities for all staff. This commitment has earned Utility Regulator a Silver accreditation under Investors in People.

The adaptive leadership approach adopted by the leadership team has ensured a balanced response to wellbeing and business continuity, especially during challenging times. Utility Regulator also champions organisational values and is keen on incorporating these values into its recruitment and performance management strategies.

Employee engagement is a top priority, facilitated through weekly all staff meetings, staff away days and regular communication via various channels. The company has also made significant strides in promoting healthcare and wellbeing. With initiatives such as the Kingsbridge Health plan, support from Mental Health First Aiders, and online training for staff wellbeing, the organisation has created a supportive environment for its employees. It also encourages team interaction through virtual coffee breaks, book clubs, and online yoga and Pilates classes.

The Utility Regulator is truly a model organisation, demonstrating a strong commitment to its staff, its values and its consumers.

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The Utility Regulator

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Wellbeing

70% of staff agreed

I am happy with the balance between my work and home life

During the past year, the organisation promoted a new Kingsbridge Health plan to staff and also worked with Benenden Healthcare to provide information to staff who might benefit from monthly membership. It further supports it employees through Mental Health First Aiders, Inspire EAP, and training on Neurodiversity.

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My Manager

71% of staff agreed

My manager cares about how satisfied I am in my job

Utility Regulator has introduced a leadership development programme to reinforce need for collective leadership and the importance of basic management functions, and to improve communication on corporate issues, increase awareness of governance requirements, promote cross directorate ways of working and support learning and development.

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Giving Something Back

69% of staff agreed

This organisation has a strong social conscience

Utility Regulator have held a number of fundraising events throughout the year for a staff nominated charity. Employees have donated money, items, and volunteered their time. The organisation is also an active member of Business in the Community NI, helping to support various charitable activities.

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Wellbeing

70% of staff agreed

I am happy with the balance between my work and home life

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Wellbeing

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My Manager

71% of staff agreed

My manager cares about how satisfied I am in my job

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My Manager

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Wellbeing

70% of staff agreed

I am happy with the balance between my work and home life

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Wellbeing

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Organisation established in

1992

Total number of UK employees

Number of UK locations

Employee average age

43% : 57%

Male : Female employee ratio

84%

Employees earning £35k+

Employee turnover (voluntary)

Featured Quote

As an economic regulator, our role is to enable, incentivise and hold energy and water companies to account for providing the very best levels of service and price for consumers and society both now and in the future.We are ambitious about the future of the organisation and want to make the Utility Regulator the best place to work. by achieving our goals, and actively energetically display our organisational values.

John French, CEO

Family-friendly

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Women in Senior Management

At least 40% of senior managers are women.

Pensions

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