Timpson

Hidden mission statement
http://www.timpson.co.uk/

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

#
47
Best Company to work for in the UK
No items found.
th
Best Company
to work for

Imagine a shopper. She is having a bad day. Her heel just broke, she needs parking money and her mobile's battery is flat. Suddenly "Timpson" appears on the horizon, a nodding cobbler in the window. The day is about to get better. Nothing is too much trouble for the staff of Timpson. The shops might look like shoe repairers, key cutters and engravers, but they are also information and help centres — Yellow Pages are kept in every branch, they never say "no" to pleas for change for meters, and customers can use their toilets and even their phones.
Timpson, with its headquarters in Manchester, might have 568 branches but the company is keen for outlets to be part of the community rather than just a link in a national chain. It is a philosophy employees have taken on board: more than four out of five members of staff believe in the company's values and principles, and five in six believe they make a valuable contribution to its success, a rate bettered in just five companies among our top 100.
Because its 1,684 staff are spread across so many branches, internal communications are important. "You say" provides a chance for employees to do the talking in their meeting with managers. There are also lunches, update videos, newsletters and roadshows. The message is getting through — almost 70% say their manager shares important knowledge and information with them.
Average pay for a branch colleague is £14,948, while only 10 people earn more than £45,000. A substantial proportion would like more pay — just 60% believe their pay fairly reflects their responsibilities.
However, large numbers of staff like it so much they stay and stay — 778 Timpson employees have been with the firm for five or more years, 362 of them for 10 years or more. As the survey shows, 76% of employees say they would miss the firm if they left, while 72% report a "strong sense of family" in their teams and 74% "love" work.
The company spent £3m on training and £100,000 on social events last year, and there are internal awards — such as shoe repairer of the year. There is also a hardship fund. Unusually the family company, whose chairman and chief executive is John Timpson, does not want its people working late and 68% claim they are happy with their work-life balance. Timpson himself visits 380 branches a year and writes 30 letters a month to colleagues. His leadership, which he is prepared to prove on the cafe's pool table, "inspires" 77% of his staff, while 79% believe he runs the firm on sound moral principles — both scores bettered by only a dozen other companies in our survey.
This hands-on style is instrumental in Timpson's top 30 ranking on leadership alone — contributing to its fifth consecutive strong showing in our list, and a performance in the past five years that few can match.


Featured Workplace Factors

My Team

92% of staff agreed

I laugh a lot with people in my team

My Company

88% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Leadership

84% of staff agreed

This organisation is run on strong values / principles

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

No items found.

List Positions

National Ranking
#
47
Best Small Companies to work for in the UK
National Ranking
#
47
Best Mid-Sized Companies to work for in the UK
National Ranking
#
47
Best Mid-Sized Companies to work for in the UK
National Ranking
#
47
Best Large Companies to work for in the UK
National Ranking
#
47
Best Big Companies to work for in the UK
National Ranking
#
47
Best NFP Organisations to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
London
#
Best Small Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Large Companies to work for in London
London
#
Best Big Companies to work for in London
The Midlands
#
Best Companies to work for in the Midlands
East of England
#
Best Companies to work for in the East of England
The North East
#
Best Companies to work for in the North East
The North West
#
Best Companies to work for in the North West
Northern Ireland
#
Best Companies to work for in Northern Ireland
Scotland
#
Best Companies to work for in Scotland
The South East
#
Best Companies to work for in the South East
The South West
#
Best Companies to work for in the South West
Wales
#
Best Companies to work for in the Wales
Yorkshire & The Humber
#
Best Companies to work for in Yorkshire & The Humber
Quote from the top...

Want to work for a Best Company?

If you like what you see and are interested in exploring any opportunities, please visit the organisation's careers page for more information.

Careers