TOPdesk helps its customers to run top-notch service desks for their own customers. The company began more than 25 years ago as a simple ticketing tool for IT help desks and now offers not just great software but everything needed for enterprise service management.

Founders Frank Droogsma and Wolter Smit started out working as help desk operators to raise cash while at university. The Dutch duo felt that the job could be done more effectively using software, so they rolled up their sleeves and started coding in an attic. Their aim was to help companies make their services better, simpler and smarter.

The values of trust, freedom, and responsibility are woven into the company's culture and it keeps its interpretation of them fresh by hosting regular workshops, which are led by in-house culture experts, that examine these words and how the sentiment with which they’re communicated affect our every day, working lives. Company surveys and regular drop-in sessions with key leaders also help to keep a regular pulse at the heart of the business.

To help maintain a flow of tech talent, TOPdesk, which has over 800 staff at 15 sites in 11 countries, including offices in London and Manchester, has partnerships with universities. Staff are rewarded via platforms such as Perkbox and Techscheme. The company also offers excellent health benefits and has dedicated budgets to ensure working-from-home equipment is of a high standard.