TOPdesk

We’re one of the fastest-growing service management providers worldwide. Our mission? Helping your organisation achieve excellent service delivery.
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http://www.topdesk.co.uk

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Best Company to work for in the UK
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TOPdesk makes its customers happy by helping them to run top-notch service desks for their own customers. The company began more than 25 years ago as a simple ticketing tool for IT help desks and now offers not just great software but everything needed for enterprise service management.

Founders Frank Droogsma and Wolter Smit started out on the front line, working as help desk operators to raise cash while at university. The Dutch duo felt that the job could be done more effectively using software, so they rolled up their sleeves and started coding in an attic. Their aim was to help companies make their services better, simpler and smarter.

TOPdesk believes that culture is the most important reason why some organisations fail while others flourish. Since day one, the London-based business has been built on trust, freedom and responsibility, with employee involvement valued highly. The rest follows naturally, from delivering great service to a creative working environment, say the senior leaders.

To help maintain a flow of tech talent, TOPdesk has partnerships with selected universities. Staff are rewarded via platforms such as Perkbox and Techscheme. The company also offers excellent health benefits and has dedicated budgets to ensure working-from-home equipment is of a high standard.

Featured Workplace Factors

My Company

98% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

A dedicated Teams channel and regular staff surveys provided feedback on TOPdesk's strategies for coping with the pandemic, which included supplementary funding for bills incurred through working from home. The company also offered greater flexibility in terms of the number of hours worked.

Personal Growth

91% of staff agreed

The experience I gain from this job is valuable for my future

TOPdesk delivers a people management training scheme for all of its leaders using both internal and external resources, such as the Power MBA. Leadership masterclasses are delivered by the People Management Guild. The company supports personalised development plans for employees.

Wellbeing

91% of staff agreed

I am happy with the balance between my work and home life

TOPdesk's commitment to its workplace team is illustrated by regular Energiser weeks, which include guest speakers and workshops. Staff are encouraged to take screen breaks and use alternatives to on-screen meetings, such as “walking blue sky”. Charitable volunteer days have boosted morale and team bonding.

Quick Facts

Organisation established in
2005
Total number of employees
2
Number of UK locations
26
Employee average age
58% : 42%
Male : Female employee ratio
40%
Employees earning £35k+
8%
Employee turnover (voluntary)

Benefits

Maternity

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Private Healthcare

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List Positions

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Quote from the top...
“Having happy and engaged employees is our number one priority. The expert services that we provide our clients can only be maintained by a motivated and ambitious team. This recognition of our success to date, is a welcome milestone on our Best Company journey.”

Wolter Smit, CEO - TOPdesk

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