TOPdesk

We’re one of the fastest-growing service management providers worldwide. Our mission? Helping your organisation achieve excellent service delivery.
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http://www.topdesk.co.uk

Officially a Very Good
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Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
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Officially a World Class
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Officially a Good
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Officially a Good
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Officially a Global*
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Officially a Good
Company to Work For
Globally*

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Best Company to work for in the UK
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Best Company
to work for

TOPdesk helps its customers to run top-notch service desks for their own customers. The company began more than 25 years ago as a simple ticketing tool for IT help desks and now offers not just great software but everything needed for enterprise service management.

Founders Frank Droogsma and Wolter Smit started out working as help desk operators to raise cash while at university. The Dutch duo felt that the job could be done more effectively using software, so they rolled up their sleeves and started coding in an attic. Their aim was to help companies make their services better, simpler and smarter.

The values of trust, freedom, and responsibility are woven into the company's culture and it keeps its interpretation of them fresh by hosting regular workshops, which are led by in-house culture experts, that examine these words and how the sentiment with which they’re communicated affect our every day, working lives. Company surveys and regular drop-in sessions with key leaders also help to keep a regular pulse at the heart of the business.

To help maintain a flow of tech talent, TOPdesk, which has over 800 staff at 15 sites in 11 countries, including offices in London and Manchester, has partnerships with universities. Staff are rewarded via platforms such as Perkbox and Techscheme. The company also offers excellent health benefits and has dedicated budgets to ensure working-from-home equipment is of a high standard.

A spotlight on

TOPdesk

View the latest achievements

Featured Workplace Factors

My Company

100% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Staff are encouraged to take screen breaks, especially when working from home. Training is provided on proper rest breaks. Employees are advised not to have work apps on their personal phones to avoid overworking and are discouraged from working overtime and at weekends.
Wellbeing

86% of staff agreed

I am happy with the balance between my work and home life

There is access to an employee assistance programme and mental health first aid training for all managers and others. The company focuses on men's mental health during Movember, and staff have access to platforms that give gym and spa discounts. Free face-to-face counselling is offered through TOPdesk's health care plan.
Leadership

86% of staff agreed

This organisation is run on strong values / principles

The company believes in the accessibility of its leadership. It has a flat hierarchy with an open-door policy and an ethos of leaders who serve. Leaders adhere to the agile-working methodology and minutes of management meetings are published.
My Company
%

100% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Staff are encouraged to take screen breaks, especially when working from home. Training is provided on proper rest breaks. Employees are advised not to have work apps on their personal phones to avoid overworking and are discouraged from working overtime and at weekends.
Wellbeing
82%

86% of staff agreed

I am happy with the balance between my work and home life

There is access to an employee assistance programme and mental health first aid training for all managers and others. The company focuses on men's mental health during Movember, and staff have access to platforms that give gym and spa discounts. Free face-to-face counselling is offered through TOPdesk's health care plan.
Leadership
96%

86% of staff agreed

This organisation is run on strong values / principles

The company believes in the accessibility of its leadership. It has a flat hierarchy with an open-door policy and an ethos of leaders who serve. Leaders adhere to the agile-working methodology and minutes of management meetings are published.

Quick Facts

Organisation established in
2005 (UK)
Total number of UK employees
Number of UK locations
27
Employee average age
46% : 54%
Male : Female employee ratio
21%
Employees earning £35k+
77%
Employee turnover (voluntary)
Quote from the top...
Having happy and engaged employees is our number one priority. The expert services that we provide our clients can only be maintained by a motivated and ambitious team. This recognition of our success to date, is a welcome milestone on our Best Company journey.

Wolter Smit, CEO / Founder

Benefits

Gym / Sports

Companies offering free or subsidised sports facilities / activities / gym memberships to all employees.

Profit Related Pay

Companies where Profit Related Pay is available to all employees.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Private Healthcare

Companies offering private health insurance to all employees.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

National Ranking
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Interested in a career with
TOPdesk
?

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2 Star

organisation, simply click the link for further information about careers with

TOPdesk

.