TotallyMoney

The ambition at TotallyMoney is to improve the UK's credit score and the company works with credit bureaus, market-leading lenders, recruiters, charities — and many more – to help people move on up to a better financial future. It has been voted No1 in its sector on Trustpilot.

The small FinTech operation was founded in 2007 by Will Becker and Jonathan Hassid. Via its website and app, it specialises in eligibility checking, credit comparison, and translating complicated credit data to meaningfully present this to clients. Over the past year TotallyMoney revamped its car finance platform and launched switching services for car insurance and energy.

With company culture being led from the bottom-up, the 80 employees who have helped 3m customers have also shaped the workplace environment: one that is collaborative, inclusive and authentic. There is a new office moments from London's Old Street roundabout designed for work but with a playful side: a DJ booth; a bar; plenty of plants; and spaces for solo working and collaboration.

As a regulated business, in 2019 the Financial Conduct Authority required TotallyMoney to capture new information from customers, known as Additional Affordability Questions. This was a significant challenge as often people do not like to fill in detailed extra forms and it caused approximately 30% of customers to drop off.

The team addressed these challenges by focusing on the company's core values that include account for yourself and help everyone step up. The result was that by that August 1m customers had successfully completed these further questions.