THERE MIGHT HAVE been a pay freeze at Tower Hamlets Community Housing (THCH) but it has not affected performance. Although there's been no rise for two years, all staff received £500 as a thank-you for their efforts after resident satisfaction reached its highest ever level. In a memo to colleagues, chief executive Michael Tyrrell, who knows all 84 employees by name, said he was particularly grateful for their commitment. His “hands-on” approach includes regular reviews with managers and quarterly briefings for all. Tyrrell even buys everyone a Christmas present and regularly invites people to join him for pizza. Staff are inspired by him, scoring 83% positive, a score bettered by just five other small organisations in our survey. They also have a great deal of faith in him (86%, seventh). Formed in 1998, the housing association provides more than 3,000 homes for rent or shared ownership in the London borough. Its residents have diverse backgrounds and beliefs and much of its work is based on forging community spirit. Staff believe THCH has a strong social conscience (84%, top 15) and are proud to work for the organisation (82%, top 25). Like Tyrrell, senior managers get to know everyone. All those in middle management have completed, or are taking, a professional leadership qualification. Employees have confidence in their leaders' skills (74%, and a top 20 ranking). Staff share ideas and give feedback in focus groups. When they requested a Christmas party for the whole workforce, bosses agreed. They also meet up for an annual conference, planning and setting targets in the morning before an afternoon of fun activities such as crazy golf and paintballing. Employees love working for THCH (77%, top 20). Staying late to do extra hours can result in two days off a month and anyone can take a day's leave for a religious feast of their choice. Dropping children at school or avoiding rush hour can be accommodated. Workers' health is the subject of workshops and awareness events every January, which include walks at lunchtime, cycling, yoga and help to stop smoking. Benefits include dental insurance, chiropody and massage sessions, health checks and free fruit.
