Trafford Housing Trust

Hidden mission statement
http://www.traffordhousingtrust.co.uk

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IT'S BEEN A year of transformation at Trafford Housing Trust, and somewhere along the way chief executive Matthew Gardiner lost his office; instead, he hot-desks to gain insights at ground level. The 370 staff at the mid-size Manchester-based social-housing provider say their colleagues go out of their way to help each other (an 80% positive score), and they feel a strong sense of family (73%). Created in 2005 following a stock transfer from Trafford metropolitan borough council, the trust manages 9,500 properties and is now the borough's biggest developer, having built 164 new homes for sale, shared ownership or rent last year. www.traffordhousingtrust.co.uk

Featured Workplace Factors

Giving Something Back

94% of staff agreed

My organisation encourages charitable activities

Employees at Trafford Housing Trust are rewarded in a number of ways through the Star system, with the primary intention of being something which the employee is individually pleased to receive. For some employees, this may be a shopping voucher for others a trip to a football match or a bottle of wine. There is also group rewards. For example, Managers take their team for breakfast or lunch or just buy pizzas for the whole team to enjoy. Managing Directors hand write cards when somebody has been nominated for a reward. These are hand written and posted to the individuals address to be received on a Saturday, so they can read them at home.

My Company

91% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

THT has embraced and seen the benefits of coaching over the last 12 months, through a management coaching programme, supported by group training sessions to reinforce common developmental themes. In a survey conducted with approx. 50 THT managers early last year, it has in some cases transformed the way people view their role, with managers reporting increased levels of confidence and self-belief (88%), improved performance management capability (95%) ability to look at problems and issues in new ways (93%) motivation/inspiration to make improvements or try new things (88%). These successes are in part due to the fact that the remit was clear, it was about specifically improving management skills but at an individual level – so people received the direct support that they needed to improve as opposed to a ‘one size fits all' training approach. The message also coming back from managers, is that whilst they wish to continue coaching, they are keen to embed this within the organisation through the development of a cross section of staff to provide internal coaching that can support teams as well as individuals creating a coaching culture for THT and a key objective of the company's Management Development next year is to develop this.

My Team

88% of staff agreed

People in my team go out of their way to help me

Employees at Trafford Housing Trust are rewarded in a number of ways through the Star system, with the primary intention of being something which the employee is individually pleased to receive. For some employees, this may be a shopping voucher for others a trip to a football match or a bottle of wine. There is also group rewards. For example, Managers take their team for breakfast or lunch or just buy pizzas for the whole team to enjoy. Managing Directors hand write cards when somebody has been nominated for a reward. These are hand written and posted to the individuals address to be received on a Saturday, so they can read them at home.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Private Healthcare

Companies offering private health insurance to all employees.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

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