Trustpilot is an online platform that invites consumers to write reviews about businesses on their site to create trust and transparency when buying online. Trustpilot produces a TrustScore for businesses based on recent reviews. The company currently has over 36 million consumer reviews of approximately 200,000 businesses. Trustpilot's community is live in 27 countries and more than 45,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. They have two in-house trainers who train all employees on different subjects depending on their department. This can range from sales training, or even how to deal with difficult customers. To support growth within the company, employees are on a career development plan that involves a one-to-one meeting every week with their manager.
