Flexible working and flexi-hours – they have a progressive approach to staff working flexible to ensure that their work/life balance and to reduce the likelihood of stress – whether it be due to arranging childcare or rush hour commutes. Fruit Tuesdays – they encourage healthy eating by providing free fruit every Tuesday morning.

Their appraisal process is robust; it encompasses 3 elements: 360 feedback from colleagues and clients, self review and the appraisal meeting with the manager. Embedded into the appraisal process is a ‘training needs analysis' where they identify where gaps exist in employees knowledge/experience and they aim to fill those gaps with recommended training, be it external/internal training courses, mentoring, job shadowing, etc. They have approved and supported most training requests; ranging from short courses, degree courses, right through to MBAs. The appraisal process is focused on enhancing professional development by encouraging all employees to consistently deliver results, capitalise on successes, learn from failures and grow in their position.

Human Resources has been given full responsibility to take appropriate action following the results from the survey. Firstly they plan to communicate the overall results to all. Where appropriate, they will run focus groups to dig deeper and gain insight on the areas that they will work together to translate the results in more concrete action plans. A senior member of the team will be assigned to take ownership of each area. Employees will be given updates on a regular basis on how these things are progressing. They will also take notes on the areas they scored well in and ensure these are maintained and enhanced further.