TSB have been providing local banking to people, businesses and communities in Britain for over 200 years. Today, the bank has more than 5 million customers and comprehensive distribution and product capability, including 550 branches across the UK. Since relaunching onto high streets in September 2013, TSB's three strategic pillars have remained the same. They include providing great banking to more people, helping people to borrow well and providing the kind of banking people want and believe they deserve. Having talented, visionary people steering TSB is important to them, and they are led by values, which include being straightforward, collaborative, transparent, responsible and pioneering. The organisation occupies a unique market position in British retail banking as a UK-only values-led challenger brand with the capabilities of a large established bank and the high growth potential of a challenger bank. TSB are headquartered in Edinburgh and led by Chief Executive Officer Paul Pester.

