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Doing the right thing is a passion shared by staff at Utilita, Britain's leading supplier of smart pay-as-you-go energy. Bill Bullen, a former British Gas executive, set up the business in 2003 challenging the country's Big Six suppliers by offering better service and a fairer deal. He started with just four people based in Winchester and today the £800 million business has 1,400 people on the payroll in 11 locations.
Using the latest technology, Utilita serves 750,000 customers, who receive a smart meter at no extra cost and energy at highly competitive rates. Its services are used by many vulnerable people in low-income households and Utilita appreciates the challenges they face, doing all it can to help people manage their energy spend. Staff love going to work at Utilita, where the pace is dynamic and there are plenty of opportunities for people who like what they do and are good at it.
An apprenticeship programme gives young people a start. Senior leaders recognised that 2020 was going to be tough for a lot of its people. The CEO held live Ask The Boss sessions online as well as issuing a weekly Bill Bulletin full of business news and ran Back to Our Future workshops to support people returning to the office after a long time away.
Care packages were sent to all staff containing a thank-you from the CEO, sweets, seeds, a mobile phone stand, notebooks and face coverings. As well as regular letterbox gifts, Utility rewards dedication through a peer recognition scheme and bonus payments.
