Launched in 2016 as part of Strongbyte Solutions; VoCoVo has been connecting staff, customers, software and hardware through bespoke voice-centred technology to increase the efficiency of customer service and providing greater end-user satisfaction.
Based in Shipton-under-Wychwood, in Oxfordshire, VoCoVo can be found in Tesco, Primark, the Co-op, Wickes, Dunelm Mill, Halfords and many more high street brands.
The company's culture is underpinned by its people and it prides itself on providing an environment in which colleagues are happy, engaged, productive and deliver outstanding results.
As part of its mission to "give everything a voice", it created the VoCoVoice panel. As the "eyes and ears" of the company, the forum's members talk to their colleagues about ideas and concerns and listen to suggestions. It passes on its findings to management, so that any problems can be addressed.
Regular "town hall" sessions provide employees with company updates, as well as the opportunity to ask questions in a public setting. Those who prefer more privacy can get in touch with senior management directly.
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