VoCoVo

We are the most powerful voice in retail, transforming teams and empowering them to achieve more by taking the hassle out of communication.
http://www.vocovo.com

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100
Best Company to work for in the UK
May 2021
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th
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to work for

Tech company VoCoVo provides bespoke voice-centred technology to the retail industry.

Launched in 2016, VoCoVo connects stores' staff, customers, software and hardware, increasing the efficiency of customer service and providing greater end-user satisfaction.

The Oxfordshire-based firm's technology is used by 60,000 staff in more than 8,000 stores, including high street favourites Tesco, Primark, Co-op, Wickes, Dunelm and Halfords.

The company's culture is underpinned by its people and it prides itself on providing an environment in which colleagues are happy, engaged, productive and deliver outstanding results.

As part of its mission to ‘give everything a voice', it created the ‘VoCoVoice' panel. The ‘eyes and ears' of the company, the members of this forum talk to their colleagues about ideas, concerns and suggestions and can pass them on to management to address.

Regular ‘town hall' sessions provide employees with company updates, as well as the opportunity to ask questions in a public setting. Those who prefer more privacy can get in touch with senior management directly.

During the pandemic, the leadership team acted quickly to embrace remote working for colleagues that were able to work from home, supplying new equipment and guidance on the best home office set-ups.

Additional provisions were made to ensure the safety and happiness of warehouse staff, who were required to be on site.

Treat boxes were sent to all members of staff during lockdown, as a thank you for the speed at which they adapted to the changes and their commitment throughout the year.

Featured Workplace Factors

Personal Growth

69% of staff agreed

This job is good for my own personal growth

VoCoVo's people philosophy is that people should see the company as somewhere they will do the best work of their career.  To support this, it helps them identify learning their needs and then address them and five of its 42 employees are completing degrees.

My Team

92% of staff agreed

My team is fun to work with

Virtual coffees and water cooler moments, together with ‘VoCo-Coffee' coffee mornings hosted by employees, bingo, quizzes and escape rooms have allowed employees from across the company to get together and socialise. ‘No meeting' times have been introduced to reduce Zoom fatigue.

Wellbeing

90% of staff agreed

I am happy with the balance between my work and home life

Employees completed the Tour de France together in a virtual exercise challenge that also raised £3,600 for local charities. A mental health panel allowed staff to open up about their mental health challenges and a life insurance policy with an interactive app that encourages a healthy lifestyle has been launched.

Quick Facts

Organisation established in
2011
Total number of employees
1
Number of UK locations
40
Employee average age
62% : 38%
Male : Female employee ratio
78%
Employees earning £35k+
2%
Employee turnover (voluntary)

Benefits

No items found.

List Positions

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100
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