Watford Community Housing

We own and manage more than 5,000 homes across South-West Hertfordshire, with a focus on providing much-needed homes for lower-income households.
Hidden mission statement
http://www.wcht.org.uk

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Watford Community Housing displayed its dedication to its customers during Covid by carrying out hundreds of welfare calls.

Between April and September 2020 alone, it completed 752 calls to older and vulnerable customers. The housing association also awarded £250 welfare grants to 138 households.

Formed in 2007, Watford Community Housing owns and manages more than 5,000 homes across South-West Hertfordshire, with a focus on providing much-needed homes for lower-income households.

As a Community Gateway organisation, it puts residents at the heart of its work and they are encouraged to become members so they can vote and make decisions which help to shape the organisation's future.

Keeping employees informed has been a priority during the pandemic and staff have also been encouraged to share any concerns.

This could be with chief executive Tina Barnard at one of her regular virtual ‘Tea/Coffee with Tina' sessions or by giving feedback to the ‘Coronavirus Digest newsletter for employees. Issues can also be raised anonymously, via the ‘Ask Tina' section on the intranet.

The organisation's emphasis has shifted to output, rather than hours worked, to allow flexibility for parents and employees with other caring responsibilities.

Pay is performance-related, reflecting the housing association's belief that rewarding employees increases productivity, job satisfaction, happiness, loyalty and retention.

The annual staff awards, which were held virtually, celebrated 139 successes and milestones. Frontline workers' calendars were cleared to allow them to participate, senior management dressed up for the ceremony and winners had celebratory snaps taken in a virtual photo booth.

Featured Workplace Factors

My Company

93% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

A pot of money is given to the directors to award to employees they feel have gone above and over expectations. This could be because they have shown integrity, worked collaboratively, taken an innovative approach to their work or exhibited exceptional customer service

Personal Growth

79% of staff agreed

The experience I gain from this job is valuable for my future

Career and apprenticeship journeys published on the intranet, website and LinkedIn highlight how Watford Community Housing attracts, retains and nurtures talent. The two-year-long business graduate scheme provides the chance to learn about different areas of the organisation, while gaining extensive work experience in the housing sector.

Wellbeing

79% of staff agreed

I am happy with the balance between my work and home life

All frontline workers were sent care packages containing hand cream, chocolates, tissues, bath bombs and thank you cards. Virtual sessions were held on mental health and working from home in the winter and December's ‘Festive Fridays' included posting advent calendars to all staff, a Christmas quiz and seasonal giveaways.

Quick Facts

Organisation established in
2007
Total number of employees
1
Number of UK locations
43
Employee average age
50% : 50%
Male : Female employee ratio
26%
Employees earning £35k+
12%
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Women in Senior Management

At least 40% of senior managers are women.

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