JACK HEGARTY, THE managing director, dressed up as Buzz Lightyear at a Wychavon District Council staff briefing on customer service to get his point across. His inspirational style goes down well with the 244 employees who have a great deal of faith in him, winning the Pershore-based organisation positive scores of 79% and 86%. People are clear about what is expected of them (76%), and are happy with their pay and benefits (67%). wychavon.gov.uk
