XLN supply small British businesses with essential service such as phone, fibre broadband, card processing and energy coupled with uniquely high levels of customer service to help keep them up and running. The company was founded in 2002 by Christian Nellemann who set out to revolutionise the epidemic of poor customer service and slash unnecessary high costs. They are passionate about helping small businesses and ensuring that high streets are not taken over by large corporate organisations. Their teams answer calls in 6 seconds compared to their competitors average of 1000 and they resolve over 90% of issues on the first call. Their teams are dedicated to keeping small businesses up and running. As a result of their last engagement survey they have conducted team 'Spotlight Interviews'. These are a series of on-going interviews, whereby they talk to individuals from every area of the business about what they do, whilst also revealing their personality and sharing with the business alongside photographs. This has had real impact in allowing the teams to not only understand what people do, but also to put names to faces and help develop a family culture.
