XLN | for small business

Hidden mission statement
http://xln.co.uk

Officially a Very Good
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Officially a Very Good
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Best Company to work for in the UK
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XLN supply small British businesses with essential service such as phone, fibre broadband, card processing and energy coupled with uniquely high levels of customer service to help keep them up and running. The company was founded in 2002 by Christian Nellemann who set out to revolutionise the epidemic of poor customer service and slash unnecessary high costs. They are passionate about helping small businesses and ensuring that high streets are not taken over by large corporate organisations. Their teams answer calls in 6 seconds compared to their competitors average of 1000 and they resolve over 90% of issues on the first call. Their teams are dedicated to keeping small businesses up and running. As a result of their last engagement survey they have conducted team 'Spotlight Interviews'. These are a series of on-going interviews, whereby they talk to individuals from every area of the business about what they do, whilst also revealing their personality and sharing with the business alongside photographs. This has had real impact in allowing the teams to not only understand what people do, but also to put names to faces and help develop a family culture.

Featured Workplace Factors

My Team

84% of staff agreed

My team is fun to work with

XLN have found that Shadowing is the most effective form of support. Their team always feedback that learning by directly following someone with experience in a higher grade role gives them the confidence to step up. It offers the knowledge and clarity of what is expected. It's the simplest way to find out what good looks like and also identify potential areas where they can make improvements to the way the roles are managed.

My Company

84% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

XLN have found that Shadowing is the most effective form of support. Their team always feedback that learning by directly following someone with experience in a higher grade role gives them the confidence to step up. It offers the knowledge and clarity of what is expected. It's the simplest way to find out what good looks like and also identify potential areas where they can make improvements to the way the roles are managed.

My Manager

82% of staff agreed

I feel that my manager talks openly and honestly with me

XLN prides itself on “promoting within” and as an organisation that can only be achieved by constant employee development. If any employee requests any training, whether specific to their role or not, they will always say yes. They believe if an employee wants to better themselves, then they should do everything possible to retain that ambition within the business and offering unlimited training resource is key to that.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

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List Positions

National Ranking
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Best Small Companies to work for in the UK
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Best Mid-Sized Companies to work for in the UK
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Best Mid-Sized Companies to work for in the UK
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Best NFP Organisations to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
London
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London
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Best Mid Sized Companies to work for in London
London
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London
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London
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Best Companies to work for in Yorkshire & The Humber
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