Understand the employee experience driving customer service across your leisure and hospitality organiation. Best Companies helps you explore feedback on leadership, reward, growth and wellbeing across different teams and venues. Use reportable location data to agree on practical, site-level changes directly with frontline managers.
Why choose Best Companies?
Where employee insight can help
From Guesswork...
...To What Works
Challenge #1
Workplace culture varies widely across different venues and teams
Employees’ experience of support and communication may depend on the team and manager they work with.
Solution #1
Look beyond company-wide averages to inspect location-level data
Use Workplace Insight to evaluate site-specific scores and ask local teams what targeted adjustments are needed.
Challenge #2
Taking a survey shouldn't disrupt shift patterns or daily service
Sending out a generic survey invite doesn't give shift workers the clarity or time needed to share input.
Solution #2
Build a robust rollout strategy tailored for shift workers
Confirm staff eligibility, set up accessible survey methods and explain clearly how feedback will be used and followed up.
Challenge #3
Busy venue leaders need focused goals they can actually achieve
Venue managers balancing busy daily operations need complete clarity on which specific improvements fall within their control.
Solution #3
Keep action plans targeted using a structured framework
Apply the 1+3 Method to celebrate one key strength and focus on three priorities, escalating policy or budget requests to senior leadership.
Your Questions, Answered
How can Best Companies help us understand retention across our locations?
Employee feedback adds context to your turnover figures. Explore how colleagues experience leadership, development, reward and wellbeing, then use the findings to inform engagement strategies at each of your locations.
How do we make an engagement programme practical for busy local managers?
Keep the follow-up focused and relevant to their team. Workplace Insight helps managers understand feedback, while the 1+3 Method gives them a clear structure for agreeing priorities and creating practical action plans.
How do you keep survey feedback anonymous?
We take confidentiality seriously to protect employee anonymity. Survey results are only reported when a minimum number respond, ensuring individual answers stay hidden. Managers receive aggregated feedback, creating a safe space for employees to share honest, meaningful insights with total confidence.
Explore insight for leisure and hospitality
Let's Start a Conversation
Whether you're looking to measure employee engagement, better understand your workplace culture, or identify opportunities for improvement, we're here to help.
- A 30-minute conversation focused on your goals and challenges
- A clear understanding how to measure your workplace culture
- Confidence in the right approach for your people and business objectives
- Examples of how similar organisations have improved engagement
Complete the form or book a call at a time that suits you.
