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My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
Development comes from a number of different channels, including team leaders and coaches. Other channels include quality assurance and formal training programmes, plus promotions and progression through the company and within different departments.
Development comes from a number of different channels, including team leaders and coaches. Other channels include quality assurance and formal training programmes, plus promotions and progression through the company and within different departments.
All colleagues have access to the company's LifeWorks platform, giving 24/7 access to a confidential helpline, counselling and support on a wide range of issues, as well as a range of discounts and perks. Staff also have access to free health screenings, wellbeing materials, drinks and food, as well as mental health support.
The company uses executive blogs, online Q&A sessions and regular team talks to maintain open communication between management and employees. They have also introduced the psychometric tool ‘Insights Discovery' to all colleagues, which is helping to raise levels of self-awareness and awareness of others to develop more effective relationships.
The organisation is proud to ‘grow' its own talent. Managers use feedback from partners and commissioners, service reviews, internal audits, risk analysis and outcomes to identify learning needs. Senior managers are visible and attend roadshows in the spring. Staff who do well in appraisals get incremental pay rises.
The organisation is proud to ‘grow' its own talent. Managers use feedback from partners and commissioners, service reviews, internal audits, risk analysis and outcomes to identify learning needs. Senior managers are visible and attend roadshows in the spring. Staff who do well in appraisals get incremental pay rises.
Employees are offered the opportunity to meet business mentor Mike Pegg who has spent the past 45 years focusing on the art of encouragement. He guides and supports their employees with challenges and stress they may be dealing with at work or in their personal lives.
Once every three months, every team in the business is treated to an all-expenses-paid night out, in which they choose where they would like to go and how they would like to spend the time together socially. A recent event involved members of the tech and finance teams going axe throwing together.
Bands are used to determine each employees level of role within the firm, benefit entitlements, and annual bonus arrangements. The band of each role is determined by the reward team using a job evaluation method, which classifies roles according to the level they operate at in the business.
It's not every CEO that wants to meet every single colleague in their first week, but NewDay CEO James Corcoran absolutely insists on meeting new starters at an Orientation Day that takes place once every month.
Managers can nominate staff for a Merit Award for outstanding work, taking the form of a cash award paid to a member of staff as recognition of the work completed.
Their core values are Hungry (ambitious to succeed), Accountable (take ownership and responsibility), Respectful (treat everyone with respect and understanding),and Together (proud to be one team). Ace Sessions are organised to help staff understand how they can contribute to achieving the organisation's strategic objectives.
NCP encourage staff to work smartly and adhere to their core working hours. Employees are also encouraged to work flexibly when returning to work from maternity or long-term sick leave, which gives them the chance to gradually adjust to being back at work.
NCP look to create a positive working environment for all employees. As an annual incentive, staff that have performed exceptionally are taken on an all-expenses paid holiday by the company.
Mploy believe in being open-minded and listening to all points of view, and that pride, passion and loving what they do creates a supported, committed and focused business, which builds wealth in a driven and fun environment.
Mploy part-funded a senior manager's Master's Degree, which enabled her to further her education while adding value to the business. In turn, these additional skills allowed her to secure a promotion from Regional Director to Commercial Director.
Quarterly sales days are held, which take form as a mixture of normal work-day activities combined with team-based tasks, including singing competitions, fancy dress and penalty shoot outs. They focus on creating a culture where people can enjoy themselves.
Manager performance is reviewed monthly, in line with the rest of the company teams, through completing a Personal Business Review form. The company do not believe in a scoring system and prefer to have an open dialogue on the things that are going well and what could be improved.
At Make UK, home workers use Lync to communicate with each other. There are regular team meetings and away days held for staff to come together. In addition to this, H&S, Customer First and Well Being Champions across work locations / working groups.
Make UK provide a Mental Health First Aider programme covering all locations. In addition, all staff are eligible to use Westfield Health Level 1 benefits. Make UK provide flexible arrangements on a case by case basis and have always provided the statutory minimum arrangements.
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