What are companies doing with regards to 'My Manager'

What effect will focus on the 'My Manager' factor have?

My Manager - How employees feel about and communicate with their direct manager

The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.

Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor
My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.

When it comes to
My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
No items found.

Lorica Insurance Brokers Limited

Lorica consider themselves to be a very baby friendly company. They have a very effective and accommodating system in place for all expecting parents. Once they are made aware of a pregnancy for a staff member they hold meetings to discuss their plans and run a risk assessment of their work station, providing back and feet supports where needed and generally making it as comfortable and suitable as possible. They also allow time to be taken for anti-natal appointments, which are fully paid. After the pregnancy they offer 'Keeping in touch days', whereby the employee will visit the office to catch up with everyone and often show off the new baby. Meetings are then arranged with Line Managers where they discuss returning to work conditions. The company are extremely flexible concerning the changing of hours or reductions from full to part time hours. They encourage employees not to check their emails whilst on holiday, instead naming team members/Line Managers to pick up important emails in their absence so that a holiday can remain a holiday.

Lorica consider themselves to be a very baby friendly company. They have a very effective and accommodating system in place for all expecting parents. Once they are made aware of a pregnancy for a staff member they hold meetings to discuss their plans and run a risk assessment of their work station, providing back and feet supports where needed and generally making it as comfortable and suitable as possible. They also allow time to be taken for anti-natal appointments, which are fully paid. After the pregnancy they offer 'Keeping in touch days', whereby the employee will visit the office to catch up with everyone and often show off the new baby. Meetings are then arranged with Line Managers where they discuss returning to work conditions. The company are extremely flexible concerning the changing of hours or reductions from full to part time hours. They encourage employees not to check their emails whilst on holiday, instead naming team members/Line Managers to pick up important emails in their absence so that a holiday can remain a holiday.

View Profile
No items found.

London Diocesan Fund

All London Diocesan staff are invited to a Summer BBQ in June and a Christmas Party in early December. Both are open to all and are a great way for staff from different business areas to meet one another. The organisation have a social committee who oversee the event but departmental teams are invited to get involved in the set up and to help build teams by laying tables, preparing food and overseeing the BBQ. 60-80 people would attend dependent on holiday etc. In between these events the Social Committee organise smaller social gatherings around a specific interest. These are usually after work or in a lunch break, for example Cheese and Wine Tasting and the Theatre.

View Profile
No items found.

Ixion Group

Ixion hold an annual Staff Awards ceremony and all bar the CEO award is based on employee nominations from colleagues. Nominated staff are invited to attend and also invite two colleagues along to share the day with them. Staff are presented with engraved trophies and vouchers. The awards recognise employee's contributions that live and demonstrate the Ixion values. A CEO Honorarium Bonus payment is also allocated for the CEO to reward individual employees who make significant contributions or impacts within their role, team or division. The bonus pot is then distributed as the CEO sees fit.

Ixion hold an annual Staff Awards ceremony and all bar the CEO award is based on employee nominations from colleagues. Nominated staff are invited to attend and also invite two colleagues along to share the day with them. Staff are presented with engraved trophies and vouchers. The awards recognise employee's contributions that live and demonstrate the Ixion values. A CEO Honorarium Bonus payment is also allocated for the CEO to reward individual employees who make significant contributions or impacts within their role, team or division. The bonus pot is then distributed as the CEO sees fit.

View Profile
No items found.

itsu

When a customer contacts itsu to give brilliant feedback on one of the colleagues in their shops, a member of the Executive Team goes out to that shop to present a custom made Tiffany butterfly charm to them. This is really celebrated throughout the business and photos of these Executive visits are put within the quarterly its-us magazine, which is given to every colleague at itsu.

itsu have launched two Leadership Programmes this year for their emerging Leaders and Senior Leaders. An important element is a personalised learning plan for Managers, as this encourages ownership. The company ran a 360 based on the judgement-drive-influence model and each individual was given one to one feedback from the report. They were then asked to present their strengths, opportunities and how they were going to work on them, which has informed their personalised learning path. They will continue to be supported in their development through mentoring and coaching from their Line Manager. All Managers have a twice yearly performance review, which looks at their results and behaviours against itsu's current values. Shop Managers are measured in a champions league format which measures their KPI's. If they are under delivering they are performance managed throughout the year. Those that are meeting expectations will be in line for promotion. As well as this Head Office Managers are measured by personalised KPI's specific to their job role.

View Profile
No items found.

IPRS Group

'Skype for Business' was rolled out to staff earlier in the year to improve IPRS's communications channels at all levels across the business. As a result, staff are now able to instant message one another and have a platform to share screens and create Skype meetings. IPRS Group have remote workers all across the UK and the feedback from staff has been tremendous, as it is fundamentally changing the way they work as a team. Staff Bulletins are also cascaded monthly. During the Summer the company host themed barbeques, for example the Olympics (Finance Team) and the Curry Off (HR & IT Teams). In July the theme was ‘Barbieoke' and the team were invited to play a part in a musical video to raise money for IPRS's charities of the year. A new staff website called ‘your future' is being launched to provide staff with a fun site that they can go to for information relating to their health and wellbeing, family, social pages and also anything pinned on the noticeboard.

The IPRS Group has always encouraged personal growth and career development and has therefore established this programme to complement their other career-development offerings. There is a qualitative difference between a manager-employee relationship and a mentor-mentee relationship and the mentoring programme is therefore open to all staff within the IPRS Group. Pairings and suitability are assessed and matched accordingly by HR. Psychometric testing was introduced in 2016 for all staff, with the purpose of the testing being to ensure that the company has the right skills and development potential in key roles. An in-house training package is delivered to all Managers within the company that covers a range of subjects, including but not limited to open discussions on management techniques and building Confidence in Management Skills. It is the opinion that all of these initiatives contribute individually to a robust management support package that has received very positive feedback from delegates. Being able to provide managers with direct staff feedback on positives and to discuss areas identified for improvement is a very powerful tool for the IPRS Group. Key Man Risk Tool has been created internally to identify the businesses key man risks, not only at management level but for Managers to be able to highlight key staff who they believe would have a significant impact on the business if they were to leave the organisation. Managers are then supported by HR to proactively manage the risk. As well as this training effectiveness is always monitored and analysed by the Group Training Manager as part of our ISO 9001 Quality Management accreditation.

View Profile
No items found.

Information Services Group Europe Limited

The Chairman's Club Award is ISG's premier recognition programme. The award was established to recognise employees who, through their actions and results, have made major contributions to ISG during the past year. The contributions of Chairman's Club Award winners positively impact objectives, possibly by expanding business development, increasing revenues, innovating, improving the firm's products and services or contributing to the development and professional growth of colleagues. The recognition includes a custom-designed keepsake award and an offsite event held in honour of Chairman's Club Award recipients. This year it was held in New Orleans and previous years have included Barbados, Napa Valley and Portugal. Employees are also invited to bring their Partner to accompany then on the trip as an additional acknowledgement that reinforces the value of the award to the company's continued growth and success.

The 2016 charities ISG supported includes the North Guildford Food Bank, which supports members of the local community who are suffering financial hardship. Employees are encouraged to participate in fundraising events for this and any other charities they feel they would like to support. This year the Company have encouraged employees to donate food items to the Food Bank with a targeted donation drive. In addition, a number of employees have spent the day at the Food Bank loading and unloading, sorting the food items and boxing them up following donations received through Harvest Festival collections. On top of this, ISG also offers an equal opportunities policy.

View Profile
No items found.

Icelolly Marketing Limited

As part of Icelolly's private medical insurance, they have partnered with Vitality Health. Vitality rewards individuals for being healthy and provides incentives to help improve their overall health and fitness. This includes weekly rewards such as cinema vouchers and Starbucks if they achieve a certain level of physical activity in a given week such as walking, running, cycling, swimming or attending the gym. In addition, individuals receive points for undertaking a health check including weight, blood pressure and cholesterol, nicotine with additional points where the results are in the 'healthy zone'. Cash back is given quarterly to non-smokers. Since its introduction, there has been a definite change in peoples' behaviour and approach to a healthy lifestyle. Icelolly actively promote activities to support a healthy lifestyle and also believe that physical health and affect mental health. They have partnered with their local gym to offer reduced membership fees for all employees. As part of Icelolly's stand ups, they regularly have 'team energisers' which are usually short, fun activities which are not work related but they do get people interacting with others and help with alleviating any stress. They have an employee assistance programme which as well as offering a multitude of advice and fact sheets via their website, also provides counselling both over the telephone and face to face. The counselling includes CBT and is available for all employees and their immediate family. Flexi rewards encourages employees to treat themselves and suggested activities include spa days, massages and short hotel breaks. Icelolly are very supportive of employees who may be experiencing personal challenges outside of work and have offered adjustments to working hours to help individuals in their times of need.

Some teams have team circles where they update every one of their priorities for the day and any support they require from colleagues. Twice weekly Icelolly have 'stand-ups', their purpose being to keep people up to date with business performance, and ensure people are familiar with what's happening in all parts of the business. Every Monday the stand-up covers the previous week's business performance and highlights of what has gone well. They then cover the targets and challenges for the week ahead and specific activities of note that are taking place during the week. Every Thursday, a team gives an overview of the work which has taken place over the previous month, specific achievements and activities planned for the month ahead so that everyone, regardless of team, knows the focus of each part of the business. Icelolly have team days where everyone in the business participates. The aim of the team days is to develop relationships between colleagues and teams and for people to work alongside others that they wouldn't normally work with on a day-to-day basis, have fun, celebrate success and recognise the progress of the business and how the team have helped us gain these results. They also aim to raise money for a nominated charity. Activities they have successfully run to date include Cocktails and Cakes, Photo Rally, Ice cream Making, Geography Challenge and Treasure Hunt, Office Olympics and a Day Trip to Blackpool.

View Profile
No items found.

Hymans Robertson LLP

The Partnership Council is in place to safeguard the “soul and conscience” of the firm and is responsible for overseeing 'how' things take place at Hymans, not just 'what' is done. The Partnership Council tests and has ultimate responsibility for who is promoted into the partnership, ensuring that these individuals role model company values as well as being technically competent in their specialist areas. They also test and measure how the company reach out to clients through the 'Voice of the Client' survey. This helps them to understand how each level of staff engaging with external clients and demonstrate behaviours in line with their values. Both Ronnie and John Dickson host annual staff meetings in each of the offices. The theme of their presentation this year was around how Hymans will grow and prosper while still adhering to the company values and principles. The senior management team make sure they are accessible whilst in the office and all senior managers sit in the open plan office environment within the teams in which they work. Both Ronnie Bowie and James Entwisle recorded videos that are embedded into the new start induction video that is shown to all news starters on day one of joining Hymans. As Managing Partner, connecting and engaging with everyone across the firm is an important priority for James. He's an open, accessible person and makes a point of stopping at people's desks and speaking informally to people around each of their offices. He also plays an important role in events such as the graduate and development programmes where he introduces the firm and its latest thinking to new starts and delegates and spends time getting to know them. Earlier this year James co-presented to the CIPD evidence in support of Hymans being shortlisted as 'L&D Team of the Year'.

Hymans Robertson have a strong ethos of community support within the firm. There are two core strands to this, their financial literacy programme delivers workshops on financial literacy to disadvantaged young people by partnering with other charities and their local Helping Hands teams identify local charities who need support which the company then provide through volunteering, fundraising or ‘in kind' donations. They also offer matched funding to employees who have raised money for their own favoured charities. In total the firm allocates 2% of the firm's profits to these initiatives. This is in addition to employee's time and their fundraising efforts which include one day's paid volunteering day per employee each year to use to help a charity of their choice, previous initiatives include raising money each month through ‘Dress Down' day collections, supporting national events such as ‘Children in Need' and the Hymans Robertson Foundation which will provide focus and transparency on all charitable activities. Hymans have engaged an agency who specialise in finding placements for those that wish to work part-time. Now if they have a role that requires someone on a part-time basis they will work with them to recruit suitable candidates that cannot work a conventional Monday to Friday, 9 to 5 routine. To help in the general recruitment process, they have recognised that unconscious bias can play a role in how people managers review applications. So they have run Unconscious Bias workshops in the firm with almost 200 delegates attending. They have also worked with a government scheme called "New Starts" which aims to help ex-offenders return to work, they have taken on one new start attendee and this has worked well for the firm and we would be open to taking on more as a result.

View Profile
No items found.

Higgidy

Higgidy have a weekly huddle where the business come together for food, networking, a weekly business update on KPI's and a strategy update. The company put on business briefs twice a year, which are really important for making every employee feel like they are part of the ‘bigger picture'. These briefs go off results and key messages. There is a Microsoft 365 space for sharing documents and Whats App groups to send things to teams easily.

Higgidy have a peer to peer recognition scheme called the 'Higgidy Heroes', which is nominated by the people for the people. These get given back to all employees so they know they have been chosen and there are two levels of rewards - the Everyday Hero and the Super Hero. These have to link back to their company values of being Brave, Smart or Kind. In addition to recognising and rewarding employees for their hard work the company work had to ensure that they look after employee wellbeing. There are yoga sessions on a Friday, free fruit is provided, they contribute to exercise classes, pay for people to enter marathons, offer flexible working and operate a no long hours culture. They also ensure that they give support to people during difficult times including, paid time off, support with appointments etc.

View Profile
No items found.

Hardies Property & Construction Consultants

Hardies main community initiative is supporting and raising monies for local charities. Each office within the firm has selected a local charity and events are run throughout the year, with the funds raised being given to these charities. The company also runs a school's programme initiative, where again each office adopts a local school to encourage an interest in surveying and administration and to provide work shadowing and job opportunities. Hardies' Corporate Social Responsibility document is reviewed annually and includes a list of all members of staff and Partners who commit to various boards and charities within the community.

Hardies main community initiative is supporting and raising monies for local charities. Each office within the firm has selected a local charity and events are run throughout the year, with the funds raised being given to these charities. The company also runs a school's programme initiative, where again each office adopts a local school to encourage an interest in surveying and administration and to provide work shadowing and job opportunities. Hardies' Corporate Social Responsibility document is reviewed annually and includes a list of all members of staff and Partners who commit to various boards and charities within the community.

View Profile

Enquire Now

Looking for more information on our solutions? Let us know how we can help and the right member of our team will be in touch shortly.

Our products that may be of interest

Want to find out more about how Best Companies products can make the most of the insights gathered in your b-Heard survey? Click below to find out how we can help facilitate positive change in your organisation: