My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
Pension Protection Fund have completed a series of health and wellbeing workshops for the last year to positively engage with employees and help enhance their health and wellbeing. The topics have been varied to encourage employees to attend. The company have run workshops of mindfulness, sleep deprivation, nutrition, fitness, impact on the immune system, dealing with difficult people, resilience, work/life balance, people skills, how to deal with lack of energy, how to take control and sharpen your focus. The sessions are normally led by external provider: ‘Feelgood'. The company have had nutritionists, clinical psychologists, mindfulness practitioners and sports consultants in to lead and engage with their employees. The sessions tend to be held in a boardroom with the speakers guiding the attendees through slides, enabling discussion and on occasion group work. Sometimes the session can be interactive such as the fitness session. The slides and handouts are then posted to the intranet for download. The handouts that accompany the slides have soundbites and top tips around health and wellbeing, and all have been positively welcomed. Pension Protection Fund also run monthly free fruit drops for employees, they provide enough fruit for an am and pm drop in both market squares and signpost reminders each month that the fruit drop is available.
In 2014, all teams across the PPF took part in creating a highly visual ‘rich art' journey picture to engage everyone in the company's desire to be a high-performing Customer Focused Financial Institution (CFFI) to deliver their vision and mission through their values. Launched at an all-staff event in July 2014, the final picture is a tool to prompt ongoing conversations, in teams and between colleagues, driving a shared sense of purpose. The picture is used in different ways to effectively communicate the company's CFFI messages on an ongoing basis including: ‘Welcome to the PPF' session for new joiners – teams explain their part in enabling the PPF to achieve objectives by sharing their ‘story' within the framework of the picture, large 3D ‘cut-outs' from the picture were created as visual aids to support messages at our the company staff event in June 2015 (eg putting the customer at the heart of they we do and the importance of embracing a commercial mind-set), giant posters have been placed around the company's building in breakout areas to promote peer to peer discussions and images from the picture illustrate relevant messages/case studies in the company's recently launched employee magazine ‘Connect'.
Octink strives to work in close partnership with the local community and directors and employees alike are actively involved in our community activities. Our CEO, Will Tyler is Chairman of Spark, a charity that creates links between local schools and businesses to improve the employability of young people. While our MD, Mike Freely is a Director of Cultivate London, an innovative urban farm and social enterprise based across multiple derelict sites in West London. These partnerships with Spark and Cultivate London reflect our wider community commitment. To helping improve the employability of young people in the community by giving them opportunities to gain work experience and develop new skills. In the last 12 months the company has invested a combination of employee volunteering time, cash donations and work in kind donations to the value of over £15,000.
Octink strives to work in close partnership with the local community and directors and employees alike are actively involved in our community activities. Our CEO, Will Tyler is Chairman of Spark, a charity that creates links between local schools and businesses to improve the employability of young people. While our MD, Mike Freely is a Director of Cultivate London, an innovative urban farm and social enterprise based across multiple derelict sites in West London. These partnerships with Spark and Cultivate London reflect our wider community commitment. To helping improve the employability of young people in the community by giving them opportunities to gain work experience and develop new skills. In the last 12 months the company has invested a combination of employee volunteering time, cash donations and work in kind donations to the value of over £15,000.
They work with all managers to improve their business performance through a combination of understanding themselves and understanding how to achieve improved staff performance. The business employs a number of approaches to supporting and developing the management team. An appraisal process which focuses on providing constructive feedback on individual and team performance and setting the development objectives for the forthcoming half year. A 360 degree feedback tool which gives employees an opportunity to ‘score' their managers. An exit interview process which gives constructive feedback on how they could improve in employee engagement efforts, and particularly how managers could maximise the value they get from their employees. A mentoring programme for all employees, including management, which gives the leaders in the organisation an additional support network outside the work environment. A regular weekly team meeting for all management is held to provide a forum for discussing business challenges and gleaning advice and feedback on work in progress. Frequent feedback and coaching is available to all managers on a regular basis- this performance feedback should identify skill gaps, leading to training and future improvement.
All employees have a good understanding of EVP as they actively particpated in its construction. It is through EVP that they communicate their primary purpose, values and ambitions in a succinct way. The annual sales conference seeks to provide clarity and reinforcement of values, mission, strategic objectives and ambitions for the forthcoming year and beyond. It also recognises outstanding performance and celebrates successes - all are aligned to the mission, values and vision. Integral to how they live the mission, values and vision is to ensure they are always at the forefront of their minds when operating day to day, leading their people, making decisions, engaging with candidates and clients and interacting with others through social media and other media. Through annual employee engagement survey they gain a better understanding of what is important to the people and where we may have become 'out of touch' . This allows the company to address key areas and focus on driving a high performance culture focused on a single vision.
BUPA health screening is available to all Senior Managers and Directors which gives an overview of their current state of health and wellbeing. The assessment of current health and future risks includes: A medical history and lifestyle questionnaire; a physical examination; a consultation with a doctor or health adviser; the opportunity to ask questions and discuss concerns. Many test results are available on the day and a personalised health report and action plan with practical advice to help minimise health risks is produced. BUPA has been extended to a wider number of colleagues (benefit grade C1 and above) and offers private medical insurance which aims to fund medical treatment required. The company offers a discount Gym Membership at one of the leading leisure clubs in the UK, David Lloyd. This is to try and encourage colleagues to keep fit and maintain a healthy lifestyle. They also have a walking club set up where colleagues get together and walk into town at lunchtime. This is encouraged internally to ensure colleagues are taking a sufficient lunch hour and interacting outside the workplace. In every regional office they have a Sports & Social Committee set up. It is the responsibility of the committee members to plan and organise a range of sport and social activities. They also have a Wellbeing Section on their Intranet – this includes workout advice, healthy recipes, tips to alleviate stress.
BUPA health screening is available to all Senior Managers and Directors which gives an overview of their current state of health and wellbeing. The assessment of current health and future risks includes: A medical history and lifestyle questionnaire; a physical examination; a consultation with a doctor or health adviser; the opportunity to ask questions and discuss concerns. Many test results are available on the day and a personalised health report and action plan with practical advice to help minimise health risks is produced. BUPA has been extended to a wider number of colleagues (benefit grade C1 and above) and offers private medical insurance which aims to fund medical treatment required. The company offers a discount Gym Membership at one of the leading leisure clubs in the UK, David Lloyd. This is to try and encourage colleagues to keep fit and maintain a healthy lifestyle. They also have a walking club set up where colleagues get together and walk into town at lunchtime. This is encouraged internally to ensure colleagues are taking a sufficient lunch hour and interacting outside the workplace. In every regional office they have a Sports & Social Committee set up. It is the responsibility of the committee members to plan and organise a range of sport and social activities. They also have a Wellbeing Section on their Intranet – this includes workout advice, healthy recipes, tips to alleviate stress.
At Metapack they are very keen on raising the leadership and people management capability and aligning the MetaPack leadership framework to the new vision and growth strategy. They have set up a programme called the ‘MetaPack Leadership Academy' where the focus is on: strategy, managing change, values and behaviour, influence and communication, planning and organising, structure and process, teamwork and motivation, metrics, results and awards.
Within their Software Development and Product Management practices, they engage with Agile work stream structures, managing work on a team basis, using sprints, work planning and retrospective reviews – which help them manage the constant flow of demand coming into these teams, and helps them turn that work around more quickly and efficiently vs. a linear Waterfall approach.
The hours of work are 8:45 - 16:45 which enables them to miss a lot of rush hour traffic to get valuable time at home. They also provide hot drinks, cold drinks, biscuits, fruit, occasional lunches, salad dressings, and small things to offer a home from home environment. They have recently had a large office refurbishment which has enabled them to create an environment which allows people a better work environment. There are several areas for privacy, relaxing and thinking to encourage people time away from their desks.
The company communicates the organisation's Primary Purpose (Mission), Core Principles (Values) and Outrageous Ambition (Vision) to employees at inductions and display it on internal boards, and at training academies.
Every Friday morning they have an all agency meeting. It's an opportunity to share what's going on in the agency, welcome new joiners, allow teams to share the work they're doing for clients and a forum for parish notices. All accompanied by a free bacon / egg sandwich and a hot cup of tea! It's great for encouraging inter-department relationships and is just a great way to end the week. The last Thursday before payday is 'Thirsty Thursday' when a member of the management team chooses a venue and invites the agency out for a few drinks. It's timely because many people are short of funds and it's a good opportunity for people to socialise and unwind together. 'What's going on?' is an email summary contributed to by anyone in the team, a weekly snapshot of the culture, successes, people and news at the agency. Normally compiled by the CEO or another member of the management team it's sent to everyone at the end of the week so if you've been away or busy on a project you can keep in touch with all the goings on.
The values at mcgarrybowen are defined by the behaviour of the management team in all aspects of running the business. Those values are respect, honesty, openness and an inclusive, collaborative spirit. The team challenge themselves to fulfil these values every day in all dealings both with the broader team and their clients. They actively seek feedback on what they're doing as a company and listen. They empower their people to make decisions and encourage people to excel and grow.
The business has recently launched the My Resilience Assessment and Toolkit which has had a 65% uptake so far. The My Resilience Assessment provides an awareness of how resilient you really are. The report generate is unique for each employee and highlights the key areas they may wish to focus on to bolster their resilience.
The business has recently launched the My Resilience Assessment and Toolkit which has had a 65% uptake so far. The My Resilience Assessment provides an awareness of how resilient you really are. The report generate is unique for each employee and highlights the key areas they may wish to focus on to bolster their resilience.
Krispy Kreme likes to support all of their employees. They are currently creating a catalogue of development courses/opportunities that will be available for their store managers. They have started specific development with their senior managers
Krispy Kreme likes to support all of their employees. They are currently creating a catalogue of development courses/opportunities that will be available for their store managers. They have started specific development with their senior managers
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