My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
At the beginning of all team meetings at every level, each attendee, shares what has brought them joy over the past week. Or they may choose to focus on a company value and people can share examples of where they have seen a good example of behaviour around this value . It often really transforms the atmosphere at the start of the meeting and creates a positive energy . The company have also created a monthly newsletter called The Cake that goes to all team members. This is backed up by a daily communication called The Slice which also goes out to all team members . It's printed out by managers and discussed in shop /production meetings every day . They also have a company team Facebook page for team members to communicate with each other.
The CEO is funded to be part of a CEO network called VISTAGE. Here he gets one to one coaching , he also is part of a group of CEO peers from whom he gets support and advice . This year a 6 part leadership training course was funded by Growth Accelerator which all managers in the business were able to attend . It was designed to suit K & C needs and included sessions on the knowing/doing/being of leadership, emotional Intelligence, influencing skills, situational leadership, managing performance - delegation skills, feedback skills, coaching skills, & appraisal skills. All K & C team members are eligible to attend for free our Cake School. Here they can learn more about how our cakes are made and are taught basic decorating and baking skills. It's a great team building and development resource that they have available in house.
All managers receive external one to one coaching on a monthly basis. They can use this time to process any issue they wish, it is entirely confidential and for their own personal and professional development. The company have delivered a year long programme of world class speakers to work closely with their senior management team. In order to support their Financial Controller the company engaged a part time Finance Director to mentor her through a period of growth and planning. Their marketing executive has been put through a CIM Certificate funded by the company and supported with paid study days. The senior management team run their own diaries and know that the company place great value on their personal and family lives. They believe that to alleviate stress at senior level it is important that they are present at children's sports days, partner's hospital appointments, school plays and all those things that being present at hopefully give one a really great work-life balance. They do not expect a 9-5 culture, they expect a high performing team who delivers on the goals and objectives of their business and their happiness is key to that. The company treat them like grown-ups and they behave like them -it is a culture of mutual respect.
By not providing a covered smoking area anywhere on or near their site and offering a financial incentive of £100 after 6 months of being cigarette free and another £100 6 months later, the company believe they do as much as possible to deter their employees from smoking and the aim is to provide a positive and supportive environment to do this in. In a similar vein Kelly's Self Storage removed all their vending machines and replaced them with free, fresh fruit deliveries and equipped a full kitchen with ovens, hobs, pans, pots, knives, aprons, chopping boards - the works! - so that staff were able to prepare fresh food from scratch should they wish. Their staff offer each other their training abilities and support when undertaking any of their Charity events. From helping someone who hadn't been on a bike since they were 12 to undertake a 45 mile to running a marathon, their employees have buddied up and supported each other all the way. A sporting theme runs through most things they do at Kelly's so even their family fun days are full of (very competitive) volleyball games, extreme rounders, tugs of war and football bulldog. The company recently brought physios and masseurs in house for all of their staff. The company encourage an active, healthy lifestyle as part of their culture and it is self-perpetuating because they then attract people who are looking to or already pursue this type of lifestyle.
The company offer Training programmes, mentoring, shadowing and workshops.
The company offer Training programmes, mentoring, shadowing and workshops.
In addition to EAP, and discounted gym membership available via the company's private medical insurance, they also offer membership to all employees of the Edenred voucher scheme. This allows employees to buy discounted vouchers for shopping and leisure activities including meals and entertainment, holidays and spa activities.
In addition to EAP, and discounted gym membership available via the company's private medical insurance, they also offer membership to all employees of the Edenred voucher scheme. This allows employees to buy discounted vouchers for shopping and leisure activities including meals and entertainment, holidays and spa activities.
The Teleworking Scheme has enhanced work life balance and welfare of staff, giving them greater flexibility in how they organise their working lives and balance the demands of their career with their domestic responsibilities and personal wellbeing. Staff take part in the annual 'Step Challenge' each year and have to achieve 10,000 steps a day. This is a lot of walking/running to do. If you don't achieve 10,000 steps each day you forfeit £1. Total forfeits are donated towards our charity.
The Teleworking Scheme has enhanced work life balance and welfare of staff, giving them greater flexibility in how they organise their working lives and balance the demands of their career with their domestic responsibilities and personal wellbeing. Staff take part in the annual 'Step Challenge' each year and have to achieve 10,000 steps a day. This is a lot of walking/running to do. If you don't achieve 10,000 steps each day you forfeit £1. Total forfeits are donated towards our charity.
Managers reward their team members with gift vouchers when they have gone the extra mile. The company has recently introduced their Above and Beyond awards. Nominations are open to the whole company. One of their software developers won the last award and received a gift of £200 vouchers.
They have recently provided new training initiatives for managers on performance management and have invested in a training scheme called Speed of Trust. They have regular 1-1's with Managers to ensure they are supported in managing their teams.
The company runs an in-house management development program that deals specifically with understanding leadership, coaching and developing people, engaging and motivating people, setting goals and providing feedback. Individual manager needs are also identified and addressed. High performing managers are also given the opportunity to further develop by attending formal, external courses.
Employees are eligible for a profit related company bonus scheme which is determined by the performance of the Division against set criteria. The criteria are set out at the beginning of each financial year and employees are regularly updated as to progress.
Health Shield, this is a voluntary benefit which is available to all colleagues and is a good start to promoting health and wellbeing in the workplace. Health Shield is a health cash plan, which helps colleagues cover the cost of everyday healthcare needs. From just £1.20 per week colleagues can claim up to 100% cashback (up to annual limits) on health treatments such as trips to the dentist and optician, physiotherapy and many other health and wellbeing therapies including reflexology, reiki and sports massages.
Inchcape UK have now appointed a Leadership Development Manager dedicated to support the development of their leadership capability and to strengthen their talent pipelines to meet the current and future needs of the business. All of their senior managers have this year been taken through an internal development programme entitled iLead. This is a 360 feedback tool from which they gain feedback about them as a leader and from this; they each have had a Personal Development Plan created and learning solutions given. This is reviewed alongside the HRBP team regularly. They hold regular talent reviews to identify capability and future leaders and from this they can support management development according to where the skill gaps are identified.
Rising Stars are identified as well in a fair manner and consider for senior development programmes within the business and for future progression in terms of talent management.
Rising Stars are identified as well in a fair manner and consider for senior development programmes within the business and for future progression in terms of talent management.
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