What are companies doing with regards to 'My Manager'

What effect will focus on the 'My Manager' factor have?

My Manager - How employees feel about and communicate with their direct manager

The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.

Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor
My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.

When it comes to
My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
No items found.

Hitachi Capital (UK) PLC

Hitachi have recently implemented visual performance boards. These help teams plan their workload, share their vision/mission, cross train and celebrate success. They have enabled workload to be levelled across team reducing pressures and enabling them to deliver a better customer experience. Other new working practices include Qbuster, refreshed Star awards, incentives, call evaluations, career progression structure and functional plan sharing.

There are company wide and local suggestion box initiatives. Continous improvement teams within HCVS have created the culture and empowered everyone to deliver small changes through the Kaizen methodology. These mall changes equated to 805 improvements delivering a benefit of 879k in 2013/14. The employee forum held on a monthly basis is one of the most effective tools they have for feedback however. Hosted by an SMT member this forum allows the opportunity to provide direct feedback with updates from the feedback provided the following month. Out & About -Directors and SMT members walking the floor.

View Profile
No items found.

Groundwork West Midlands

All Senior Management staff have shared their own motivations for working at Groundwork as part of their “Little Green Book” guide, with some motivated by the concepts of sustainability and others by social justice.

All Senior Management staff have shared their own motivations for working at Groundwork as part of their “Little Green Book” guide, with some motivated by the concepts of sustainability and others by social justice.

View Profile
No items found.

GB Group plc

GB Group carried out an innovation workshop as part of the business year kick off staff conference. GB staff take part in a physically gruelling challenge to raise money for charity. This is called the GB Challenge and this year it was a 26 mile hike across the Shropshire Way.

GB Group continue to focus on core markets through Business Unit structure. They link all GB messages and propositions together around the common theme of identity, use innovation, quality and excellence in everything they do to deliver unique value proposition. They deliver all of GB Group's principle products online in every area of the business, recruit, retain and develop top quality people who instinctively deliver innovation, quality and an excellent experience to every stakeholder. GB Group deploy the necessary resources across their working environment to ensure they can meet all the above objectives.

View Profile
No items found.

Firefish

Firefish have an annual company team-building event, known as Fireflung. This year's event took place on Osea Island, a former wartime base just off the coast of Essex, which is connected to land by a causeway that disappears as the tide comes in. In the build-up they kept the location secret and created a huge amount of intrigue by giving the event a wartime / 1940's theme. On arrival they spent the morning firstly delivering an update on their progress since the last Fireflung, and then results from the staff survey. Firefish then worked together as a group on a couple of key issues for the business - maintaining growth in their client list and creating more time for people to focus on their primary tasks. This process included splitting out into smaller groups defined by different levels of the business, ensuring that ideas from more junior members of the team were given as much 'airtime' as those of more senior colleagues. Following lunch, they then ran a team-building game where 8 teams competed against each other to defuse bombs hidden all over the island! This involved much running around, pedaling down country lanes on bone-shaker bikes, a few gin and tonics and an almighty bundle to grab the last 'bomb'. The evening was then a 1940's themed dinner and party. Firefish all revelled under the stars and by campfires till the small hours and then those with most stamina kept going until dawn in one of the various cottages.

Firefish' value set is completely driven by the people they are, they are not nice ideas that make them sound like an interesting and caring place to work, they are how they meet the world every day. So, to some degree, everything that they do shows their commitment to the values, however they do recognize the importance of making this commitment explicit... Specifically, they used the values as one component for the leadership team's annual reviews. 360 feedback was gathered from across the business, and part of the feedback captured each degree to which each board member lived each of the values. So, for each value the individuals were given a score on a five-point scale ranging from "they never demonstrate this value" to "they always demonstrate this value", and then examples were given to illustrate the score. This provided informative feedback on where each member of the leadership team needed to increase their efforts to be seen as living a value, and also highlighted who could be seen as a 'standard-bearer' in each value. In addition, they refer back to values in meetings of all descriptions - from company-wide to individual groups - and use them as a guide or moral-compass when making decisions. If managers with in the business are unsure about how to progress with certain issues, they often ask "what do their values suggest you should do".

View Profile
No items found.

Energy & Utility Skills Ltd

Energy & Utility Skills' staff play a vital role in contributing to the overall success of the EU Skills Group, delivering objectives as an organisation, as a team and as individuals. Their Performance and Development Review process places importance on ensuring that everyone who works at the EU Skills Group understands how the work they do contributes to the overall delivery of their Vision, their Business Plan and their business success. They want their staff to share the success of the organisation. Alongside the Annual Review Process, their Performance-related Bonus Scheme recognises and regards employees' collective contribution to the delivery of the EU Skills Group's financial and business objectives by providing the opportunity for them to earn a personal bonus.

Energy & Utility Skills' staff play a vital role in contributing to the overall success of the EU Skills Group, delivering objectives as an organisation, as a team and as individuals. Their Performance and Development Review process places importance on ensuring that everyone who works at the EU Skills Group understands how the work they do contributes to the overall delivery of their Vision, their Business Plan and their business success. They want their staff to share the success of the organisation. Alongside the Annual Review Process, their Performance-related Bonus Scheme recognises and regards employees' collective contribution to the delivery of the EU Skills Group's financial and business objectives by providing the opportunity for them to earn a personal bonus.

View Profile
No items found.

Elmhurst Energy Systems Limited

Managers at Elmhurst support the wellbeing of employees by giving paid time off for medical and dental appointments, working from home to support domestic challenges, and paid time off for funerals and bereavements. The company also offers its premises for weekly yoga classes.

Managers at Elmhurst support the wellbeing of employees by giving paid time off for medical and dental appointments, working from home to support domestic challenges, and paid time off for funerals and bereavements. The company also offers its premises for weekly yoga classes.

View Profile
No items found.

Elior UK

Linked to Elior's multi-award winning eXperience programme, Training Journal and Personnel Today, the “You Made a Difference” recognition scheme was introduced in the spring of 2012. Its goal was to move the spotlight from the negative to positive and designed to reinforce and encourage positive behaviours, recognising progress being made by their colleagues by thanking them each time a job is well done. Noticing, and thanking their colleagues for doing jobs well and with a warm, friendly and genuine attitude creates job confidence and satisfaction, colleague engagement and commitment to Elior UK. This in turn drives positive results for all. When an Elior colleague is seen to be “Making a Difference”, and demonstrating something exceptional, they are immediately recognised with a ‘thank you' and issued by their Manager with a ‘You Made a Difference' thank you cheque. The Manager then records the entry on their internal extranet giving the colleague an opportunity to win one of 40 gift vouchers each month. This scheme has been so successful and well received by the business, that it has been incorporated as a distinctive category in its own right at the annual awards ceremony where those individuals who have made a unique difference are recognised. Last year's winner introduced a healthy eating ‘points mean prizes' initiative which was so successful at site, that it was replicated across other operating sites.

The senior management team has fully embraced the You Made a Difference scheme, using it to engage with colleagues for a job well done. There is a genuine warm and friendly approach adopted by the senior leaders that makes colleagues at all levels comfortable with approaching them. It is an informal yet clear approach that makes colleagues feel that they are not simply a number in the organisation. This is clearly demonstrated by the back to the floor days during which a member of the senior team spends a day at site, where they really get their hands dirty. Elior's HR Director, Arran McDowell was the most recent member of the Leadership team to show his commitment, spending a full day in the kitchen preparing food for service. It is also important to note that 60% of their board has been promoted internally – there is a real focus and dedication to colleague development.

View Profile
No items found.

DCH

DCH's first staff conference saw all their staff from Devon and Cornwall come together to celebrate their successes, embed their values, understand their aims and contribute to a variety of workshops. Launched by their group management team on a selection of percussion instruments, including a step ladder, drumming everyone into the auditorium, it was apparent from the start that this was a different sort of event reflecting the growth, ambition and aspiration of DCH. Their key note speaker, John Bird, founder of the Big Issue, struck a chord with many, talking about the importance of each person's contribution to an organisaiton and, of course, reflecting the social ethos of their own company.

DCH recognises that the engagement and commitment of skilled and enthusiastic staff is absolutely essential to the achievement of their group strategy and the long term success of DCH. They want to be a high achieving employer that people aspire to join, enjoy working for and where all staff feel recognised and rewarded for their contribution. Their reward strategy outlines the core principles that will shape their pay structures, benefits, terms and conditions together with associated initiatives. To attract skilled and enthusiastic staff and to motivate everyone in the group in supporting achievement of group strategy, its aims and values.

View Profile
No items found.

Creditcall

Regular, and whenever necessary, daily meetings are held to discuss objectives, progress and obstacles. Underlying these meetings is the philosophy that it is the managers' responsibility to ensure that their reports have the best possible environment in which to succeed. Notice is also taken of individual working preferences and where possible these are accommodated. The current flexi time policy was a direct result of manager feedback and a desire by the company to accommodate individual preferences. The company ethos is to demonstrate how they are all working towards a common goal and how all the various working parts are vital to the overall success. Informally, managers are encouraged to hold informal sessions with their team or individuals within the team if they see any signs of under performance or symptoms of any kind of problems and difficulty.

All staff have flexi-time options and just have to be in the office for the core hours of 10.00am-4.00pm. Other than that, staff can come in as early as 8.00 am and stay as late as 6.00pm as long as they do a minimum of their allocated 7 hours per day for their 35 hour week. Any type of medical appointment i.e. doctor/dentist are also no issue with staff just asked to make up the time missed into their work schedule.

View Profile
No items found.

CoreFiling Limited

Employees are rewarded for their efforts through their release and end of project parties which are used to celebrate achievements as well as thank the entire groups who have committed huge time and effort into getting a job done and done right for their clients and partners.

All staff are offered the option to enrole in PruHealth Vitality scheme as part of their private medical offering. This scheme provides members with a wealth of wellbeing information and offers them rewards in the form of cash bonuses and discounts for engaging with it. It also subsidises gym membership and schemes such as 'Fitbug' to promote exercise. They have also turned a currently empty office space into a relaxation lounge where people can rest, read, eat, or just chat. It is basically made up of bean bags and second hand couches that people can nest into for times when they need to be out of a strict office environment.

View Profile

Enquire Now

Looking for more information on our solutions? Let us know how we can help and the right member of our team will be in touch shortly.

Our products that may be of interest

Want to find out more about how Best Companies products can make the most of the insights gathered in your b-Heard survey? Click below to find out how we can help facilitate positive change in your organisation: