


This year Marshall's have celebrated and raised awareness of a number of different wellbeing campaigns. February: Heart Disease Awareness month May: National Walking Month June: Men's Health Week July/August: Sun Awareness September: Know your numbers, Blood pressure October: Leukaemia We have offered different initiatives to accompany these campaign such as mini health mots. This year Marshalls also offered all of its employees the opportunity to have a flu jab, this is something that had never previously been offered at Marshalls.
Local business areas are able to grant rewards, ranging from a free lunch, high street vouchers, additional leave, team meals or meals out with partners.
This year Marshall's have celebrated and raised awareness of a number of different wellbeing campaigns. February: Heart Disease Awareness month May: National Walking Month June: Men's Health Week July/August: Sun Awareness September: Know your numbers, Blood pressure October: Leukaemia We have offered different initiatives to accompany these campaign such as mini health mots. This year Marshalls also offered all of its employees the opportunity to have a flu jab, this is something that had never previously been offered at Marshalls.


At the end of each project the project team host a 'learning lunch' sharing the project's details and learning's from the project. The team celebrate each new project win by a bang on the gong and follow up with a company-wide email with information on what the project is about, value and a thank you to the team who helped to win the work.
At the end of each project the project team host a 'learning lunch' sharing the project's details and learning's from the project. The team celebrate each new project win by a bang on the gong and follow up with a company-wide email with information on what the project is about, value and a thank you to the team who helped to win the work.
Each employee is given a personal development budget which they can spend on whatever they like. This is an annual budget and employee's have spent their budget on a variety of things from drama classes to increase confidence. Life coach, HR training, IT coding, event planning, Prince 2 project management, singing and dance lessons and various software courses


Monthly the company award a spot prize, a bottle of bubbly and a £50 voucher based on feedback they receive. The company recognise nominees as well as winners. The Managers will thank people outside this process too. The CEO also pushes the “beer trolley” round on a Friday afternoon to thank everyone for their efforts or take teams out for lunch if they've completed a particular project or delivered a client event. Most Fridays the company have a company credit card behind the bar at their local pub. Additionally each team has a team entertainment/reward budget. It's up to the team how they spend this; it may be for a project well done or maybe because they have all been working really hard on something or maybe to welcome a new recruit, it's really up to them. On top of the generous benefits package they have an annual discretionary bonus. This is open to everyone who has 6 months service or more and is a set % of their salary to ensure an equitable and fair approach. It's based upon the financial performance of the Company not the individual. The company have also introduced a Christmas bonus too. This isn't about performance or length of service. This is about recognising that everyone needs a thank you at this festive time of year. Everyone gets exactly the same amount, regardless of service, salary, position.
All of the Senior Management team have been internally recruited or promoted. That is testament to robust recruitment, engagement and the approach they use in developing and supporting their staff. Each senior manager and other non-senior managers have external mentors to help develop them individually. The SMT have coaches who meet with them every six weeks and the HR Director also holds a Coaching qualification and coaches other managers across the business. Ultimately people leave managers not businesses and the company understand that the way they manage has an undeniable effect on the engagement of their staff and subsequently their performance. Developing managers is key to that. The company like to believe they recruit the best people and truly believe they deserve to be managed in the best way possible, the best way for them so they have in place a set of management behaviours that they recruit, develop and appraise against. The company is very transparent so having a common understanding to what's required in terms of competency, skills and attitude is key. Every quarter they hold a manager's quarterly review session off site where each manager shares their achievements against targets and upcoming challenges. The company's CEO will often hand out rewards, prizes and thank you's too in these reviews. Many of the managers work flexibly too, to help promote a better work life balance.
The company hold the Investors in People Health & Wellbeing Good Practice and the Simply Health Healthy workplace award. Health & Wellbeing is integral to the company's culture and sits firmly at the heart of their strategy. The company offer health & wellbeing activities and have policies and practices that support people's wellbeing. There is a strong emphasis on ensuring people enjoy their time at work and be as healthy as they can be. The company offer free membership to Simply Health, a health cash back plan, where employees can claim up to 100% back on a host of medical treatments, that include dental, physiotherapy, osteopathy, homeopathy, chiropody, counselling and gym membership. The company hold an annual health & wellbeing week at work where many activities are provided, free healthy snacks and salad lunches and a team building social. This approach has led to very low staff turnover and very low absence levels, leaving the workforce engaged, committed, happy and healthy. Managers take an active interest in their team's wellbeing and that forms a firm part of the people management culture.


They provide an on-site subsidised gym, pamper room, subsidised Starbucks, subsidised canteen, with healthy food options, a prayer room and a facilities helpdesk, which arranges services with external parties, such as dry cleaning and shoe repairs. Employees also benefit from an on-site M&S shop which sells a wide variety of food items, wine, cards and gifts. They have a Sports and Social Committee, who coordinate sports clubs, trips, employee discounts and guest vendors, who are invited to sell their products on site. As well as securing priority tickets for local music arenas, they negotiate discounts and this year employees have benefited from over 1500 discounted Chester Zoo tickets, over 6000 discounted cinema tickets and will have access to 350 discounted pantomime tickets. M&S Bank is committed to ensuring their employees feel valued and respected. They have two employee- led networks (Outstanding and RESPECT) which aim to promote an inclusive, open and supportive working environment for all. Employees also have the option to tailor a range of benefits to complement their lifestyle and enhance their wellbeing. For example, employees can opt to buy or sell holidays, as well as opt for an enhanced healthcare package. The majority of benefits are tax efficient. As part of their engagement strategy, they also offer employees the opportunity to attend local events with their friends and families at a subsidised cost for example, race days at Chester Racecourse, local firework displays and polo matches. In 2015 1,220 employees, friends and family have attended these events.
They provide an on-site subsidised gym, pamper room, subsidised Starbucks, subsidised canteen, with healthy food options, a prayer room and a facilities helpdesk, which arranges services with external parties, such as dry cleaning and shoe repairs. Employees also benefit from an on-site M&S shop which sells a wide variety of food items, wine, cards and gifts. They have a Sports and Social Committee, who coordinate sports clubs, trips, employee discounts and guest vendors, who are invited to sell their products on site. As well as securing priority tickets for local music arenas, they negotiate discounts and this year employees have benefited from over 1500 discounted Chester Zoo tickets, over 6000 discounted cinema tickets and will have access to 350 discounted pantomime tickets. M&S Bank is committed to ensuring their employees feel valued and respected. They have two employee- led networks (Outstanding and RESPECT) which aim to promote an inclusive, open and supportive working environment for all. Employees also have the option to tailor a range of benefits to complement their lifestyle and enhance their wellbeing. For example, employees can opt to buy or sell holidays, as well as opt for an enhanced healthcare package. The majority of benefits are tax efficient. As part of their engagement strategy, they also offer employees the opportunity to attend local events with their friends and families at a subsidised cost for example, race days at Chester Racecourse, local firework displays and polo matches. In 2015 1,220 employees, friends and family have attended these events.
All managers will have attended a ‘Managing At Our Best' two day course by the end of the year. This course focuses on strengthening their culture through everyday actions and decisions. Employees are presented with difficult situations which test decision-making skills and thought processes. Managers learn how to deal with these challenges and how to apply that knowledge every day and how to use these approaches to bring out the best in their teams. They have a talent programme which supports and develops a population of talented managers. It gives them opportunity to network with and have a mentoring relationship with the leadership team and access to more advanced learning courses, for example, Professional Presentation skills and Business Writing courses. For their future managers they have Star. This has a professional qualification element with RBCB (Retail Banking Conduct of Business). Delegates complete a supported business project and Insights Discovery; a personal profiling tool that can be used to support coaching and personal development. New managers receive a tailored training package specific to their role including Coaching for Success (two-days) Authorised Signatory and advanced complaints handling for Team Managers and Bank Managers. Mentoring is widely used as a development tool to support managers, and they are just about to trial several reverse mentoring relationships. Managers also have the opportunity to attend a Monthly Managers Brief (MMB) where they have the opportunity to connect with each other and hear an update on customer experience, strategic projects and people issues.


Liquid's directors do not have separate offices; they work alongside staff in open plan offices, on the same banks of desks as managers, consultants, trainees and apprentices. They ensure that they are visible throughout the business, and as accessible and approachable as possible. The interview process for any new staff joining Liquid always includes at least one of Liquid's directors at some stage. All recruitment consultants who join the business will face a final interview with their managing directors. The board works hard to speak to potential new employees, to communicate their vision for the future of the business and to really promote the opportunities that are available. The directors hold whole company briefings in the office each month, bringing all staff together in one open space to hear about individual, team and companywide successes, competition winners and major developments. They also personally introduce any new starters who have joined the business and discuss targets and plans for the coming month. The directors developed the internal training programme and occasionally run their own training sessions.
Liquid's directors do not have separate offices; they work alongside staff in open plan offices, on the same banks of desks as managers, consultants, trainees and apprentices. They ensure that they are visible throughout the business, and as accessible and approachable as possible. The interview process for any new staff joining Liquid always includes at least one of Liquid's directors at some stage. All recruitment consultants who join the business will face a final interview with their managing directors. The board works hard to speak to potential new employees, to communicate their vision for the future of the business and to really promote the opportunities that are available. The directors hold whole company briefings in the office each month, bringing all staff together in one open space to hear about individual, team and companywide successes, competition winners and major developments. They also personally introduce any new starters who have joined the business and discuss targets and plans for the coming month. The directors developed the internal training programme and occasionally run their own training sessions.
Liquid's directors do not have separate offices; they work alongside staff in open plan offices, on the same banks of desks as managers, consultants, trainees and apprentices. They ensure that they are visible throughout the business, and as accessible and approachable as possible. The interview process for any new staff joining Liquid always includes at least one of Liquid's directors at some stage. All recruitment consultants who join the business will face a final interview with their managing directors. The board works hard to speak to potential new employees, to communicate their vision for the future of the business and to really promote the opportunities that are available. The directors hold whole company briefings in the office each month, bringing all staff together in one open space to hear about individual, team and companywide successes, competition winners and major developments. They also personally introduce any new starters who have joined the business and discuss targets and plans for the coming month. The directors developed the internal training programme and occasionally run their own training sessions.


Their quality housing standards are displayed across all their sites and clearly sets their commitment to providing high quality accommodation and support to the young people accessing their service. Additionally, over the last five years the organisation has made a substantial investment in their property portfolio on the basis that every young person should have a safe place to live, free from abuse, neglect and discrimination. This investment has totalled circa £5million and has been generated via grant applications, fundraising and use of reserves. In making the decision to invest these funds, the management team has demonstrated both its commitment to the core values of the organisation and their belief that young people should have access to high quality provision. In achieving this standard the organisation has ensured that every accommodation unit within their two main sites (84) has en suite washroom facilities as well as access to a communal kitchen and communal leisure space. Empower: The senior management team ensure that every young person has access to education, training and work opportunities as well as leisure opportunities to enhance their life experiences. Enrich: The senior management team have supported a number of young people to gain both local, regional and international experiences as well as opportunities to participate in activities that could have been viewed as beyond their financial means.
As well as regular informal 1-2-1 meetings, Line Managers also conduct formal performance review meetings with their staff 3 times per year. During these meetings staff have the opportunity to discuss training, development and support needs, including successes, challenges, and grading's for Key Performance Indicator's (KPI's) and organisational core competencies . Other performance supporting documentation includes performance development and improvement plans and work programmes. The organisation's core competency framework aids recruitment (person specifications); performance management (performance reviews) and employee development. They deliver their own mandatory training programme (including personal safety, competency, equality & diversity and health & safety), alongside arranging job specific training. There are opportunities for secondments into other areas of the business, as well as with other partnering agencies. Where a training needs analysis has been carried out and a qualification in a specific area is desirable, the organisation covers the costs involved in the course as well as enables the employee's time off for study leave and exams Other examples of staff development include career progression routes, whereby staff are encouraged and supported in working towards promotion to senior positions and by them also actively applying for vacancies within the organisation. Employees also have opportunities to upskill their numeracy and literacy grades and several have participated in on the job NVQ Information Advice & Guidance qualifications, therefore enhancing their skills in this area.
As well as regular informal 1-2-1 meetings, Line Managers also conduct formal performance review meetings with their staff 3 times per year. During these meetings staff have the opportunity to discuss training, development and support needs, including successes, challenges, and grading's for Key Performance Indicator's (KPI's) and organisational core competencies . Other performance supporting documentation includes performance development and improvement plans and work programmes. The organisation's core competency framework aids recruitment (person specifications); performance management (performance reviews) and employee development. They deliver their own mandatory training programme (including personal safety, competency, equality & diversity and health & safety), alongside arranging job specific training. There are opportunities for secondments into other areas of the business, as well as with other partnering agencies. Where a training needs analysis has been carried out and a qualification in a specific area is desirable, the organisation covers the costs involved in the course as well as enables the employee's time off for study leave and exams Other examples of staff development include career progression routes, whereby staff are encouraged and supported in working towards promotion to senior positions and by them also actively applying for vacancies within the organisation. Employees also have opportunities to upskill their numeracy and literacy grades and several have participated in on the job NVQ Information Advice & Guidance qualifications, therefore enhancing their skills in this area.

The EMT is expected to demonstrate the LHH Values in all the decisions they make for the business about employees, clients and the individuals they help. Every member of the EMT commits to living out the values of the business in everything that they do. This may be through regular career conversations they are having with their direct reports, to challenging clients and demonstrating their true passion for making a difference. As part of their on-boarding for new employees, each EMT member is expected to cover culture and values. In all communications the EMT is expected to demonstrate the values and they often refer to the Values when acknowledging the contribution of others in the business. The EMT is proud of the business culture and values and strives to maintain a good working culture.
Every month they bring the company together from up and down the country for a knowledge exchange to give different departments the opportunity to update the rest of the team on what's going on in their world. Apart from day-to-day team interactions, their "Dragon's Den" concept is a good example of how LHH works together as a team. Every year employees are put into cross-functional groups and asked to come up with an idea that will either help solve a problem for a client or make LHH a better place to work. The group is given time to work together on creating a ‘big idea' and how they would envisage executing their plan. At LHH UK's annual conference they are asked to present their idea to the Global Head of Strategy and four of their clients, who act as the "Dragon's". The room is set up like Dragon's Den and the Dragons have £15,000 to invest in the idea. The purpose of this initiative is to facilitate true innovation across the business whilst encouraging employees to build and sustain strong cross-functional working relationships.
Staff truly believe in making a difference for every person they help. Over 98% of people understand and believe in the LHH purpose (taken from 2015 engagement survey). All of their values are up on posters throughout the office and in every meeting room. All new employees are shown these core values and vision statements when they join the company and are often tested on them. Throughout the year, staff congratulate other employees using key values. It could be that they completed a difficult project with a smile on their face, or they showed initiative and made something happen - they are praised and congratulated at LHH and all link back to the company values. The company values are on tote bags and mugs around the office.


Krispy Kreme likes to support all of their employees. They are currently creating a catalogue of development courses/opportunities that will be available for their store managers. They have started specific development with their senior managers
Krispy Kreme likes to support all of their employees. They are currently creating a catalogue of development courses/opportunities that will be available for their store managers. They have started specific development with their senior managers
Krispy Kreme likes to support all of their employees. They are currently creating a catalogue of development courses/opportunities that will be available for their store managers. They have started specific development with their senior managers


Love Baked In is how the company describe the values of their business. All of the senior leadership team attended workshops to help create and shape this value statement for the business and it is part of their JD. They are also assessed and evaluated by the CEO on the basis of this value of Love Baked In There are 5 key ingredients to Love Baked In The Taste of Devotion; This is going the extra mile. The senior managers do whatever it takes to fulfill the companies mission The Feeling Of Craft : This is about the attention to detail .An example would be that each manager creates a weekly trading report analysing key metrics around the performance of their area of the business. The Desire to Share The value here is generosity . So generous with their time ,managers hold weekly/monthly one to one's and build strong relationships with their team. The Telling Of Stories: Creativity and playfulness Senior management talk about the values at the start of their team meetings and get their team to focus on great examples. The Appetite to Return: The company want to create family members not just team members so senior managers care for their team as people not just workers !
At the beginning of all team meetings at every level, each attendee, shares what has brought them joy over the past week. Or they may choose to focus on a company value and people can share examples of where they have seen a good example of behaviour around this value . It often really transforms the atmosphere at the start of the meeting and creates a positive energy . The company have also created a monthly newsletter called The Cake that goes to all team members. This is backed up by a daily communication called The Slice which also goes out to all team members . It's printed out by managers and discussed in shop /production meetings every day . They also have a company team Facebook page for team members to communicate with each other.
The CEO is funded to be part of a CEO network called VISTAGE. Here he gets one to one coaching , he also is part of a group of CEO peers from whom he gets support and advice . This year a 6 part leadership training course was funded by Growth Accelerator which all managers in the business were able to attend . It was designed to suit K & C needs and included sessions on the knowing/doing/being of leadership, emotional Intelligence, influencing skills, situational leadership, managing performance - delegation skills, feedback skills, coaching skills, & appraisal skills. All K & C team members are eligible to attend for free our Cake School. Here they can learn more about how our cakes are made and are taught basic decorating and baking skills. It's a great team building and development resource that they have available in house.
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