My Manager
Giving Something Back

Purpose Boosts Engagement

Giving back to the community strengthens culture, morale, and every other engagement factor. Social impact matters.
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The Jenrick Recruitment Group

Jenrick believe the term work life balance is an out dated expression, due to the fact that they now live in a world where they are constantly connected through their mobile, email and other electronic devices. As such, Jenrick believes that the expression ‘work/life integration' is a far more appropriate term to describe a modern working environment, simply because an individual's personal life and work commitments will constantly overlap. For this reason, they seek to enhance the wellbeing of employees by being flexible in their approach to working hours. For example, employees who are parents often need to adapt their working hours so they can attend school events such as morning assemblies, sports days and parents evenings. Jenrick are always accommodating when circumstances like this arise. They're not clock watchers and have built a strong culture of trust where it's more about getting the job done, rather than set working hours. They know that if people deal with their personal issues at the time, this will result in them being much more focussed and effective in their work.

Through schemes such as ‘Jenrick's Helping Hand' and the ‘Jenrick Charity Photo Calendar', the company donates in excess of £2,000 per year to charitable causes nominated by staff and the local community. The ‘Helping Hand' charity initiative is run each year and enables any member of staff to nominate a charitable cause that they would like Jenrick to donate £1,000 towards. Once all the nominations are received, an online voting system enables every individual member of the company to decide which cause they believe merits the award. For every additional pound given in personal staff donations Jenrick also doubles the amounts. Every year, The Jenrick Group create a ‘charity photo calendar competition' allowing candidates, clients and their own staff to enter in photos based on a theme. The competition is now in its sixth year and has already raised thousands of pounds to a large number of charitable causes. The final 12 winning photographs are featured in Jenrick's calendar and each winner receives £100 to donate to a charity of their choice. These schemes are so unique to Jenrick, and for a company of their size, it's quite remarkable how much money they have raised over the last few years, often raising awareness for lesser known charities. It would be very easy to 'follow the norm' and nominate a designated charity each year, however, because Jenrick's values are built around ‘People', having two schemes that allow individuals to nominate charities very close to their hearts adds far more meaning.

Through schemes such as ‘Jenrick's Helping Hand' and the ‘Jenrick Charity Photo Calendar', the company donates in excess of £2,000 per year to charitable causes nominated by staff and the local community. The ‘Helping Hand' charity initiative is run each year and enables any member of staff to nominate a charitable cause that they would like Jenrick to donate £1,000 towards. Once all the nominations are received, an online voting system enables every individual member of the company to decide which cause they believe merits the award. For every additional pound given in personal staff donations Jenrick also doubles the amounts. Every year, The Jenrick Group create a ‘charity photo calendar competition' allowing candidates, clients and their own staff to enter in photos based on a theme. The competition is now in its sixth year and has already raised thousands of pounds to a large number of charitable causes. The final 12 winning photographs are featured in Jenrick's calendar and each winner receives £100 to donate to a charity of their choice. These schemes are so unique to Jenrick, and for a company of their size, it's quite remarkable how much money they have raised over the last few years, often raising awareness for lesser known charities. It would be very easy to 'follow the norm' and nominate a designated charity each year, however, because Jenrick's values are built around ‘People', having two schemes that allow individuals to nominate charities very close to their hearts adds far more meaning.

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The Higher Education Academy

This year many colleagues have taken part in a coaching course which has been of significant benefit not only to those staff who have been on the course, but to the many colleagues they have since coached as a result of this development. Those coached worked through confidential issues both work and non-work related. Their programme is accredited by the University of Edinburgh.

This year many colleagues have taken part in a coaching course which has been of significant benefit not only to those staff who have been on the course, but to the many colleagues they have since coached as a result of this development. Those coached worked through confidential issues both work and non-work related. Their programme is accredited by the University of Edinburgh.

This year many colleagues have taken part in a coaching course which has been of significant benefit not only to those staff who have been on the course, but to the many colleagues they have since coached as a result of this development. Those coached worked through confidential issues both work and non-work related. Their programme is accredited by the University of Edinburgh.

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The FA Group

Employees can apply to study for the Certificate in Football Management - FA Edition. This has proved very popular and the organisation recently sponsored 23 FA employees, 9 international people and 2 from the counties. The HR team complete a review of their core learning and development needs across The FA Group. They identified a number of key training requirements as follows: handling difficult people and conversations, negotiating and influencing skills, advanced project management, essential skills for team members and managing your wellbeing, effective minute taking, unleash your creativity, advanced handling difficult people and conversations, personal effectiveness and managing your wellbeing, recruitment and interview training, disciplinary, grievance and formal performance training.

Employees can apply to study for the Certificate in Football Management - FA Edition. This has proved very popular and the organisation recently sponsored 23 FA employees, 9 international people and 2 from the counties. The HR team complete a review of their core learning and development needs across The FA Group. They identified a number of key training requirements as follows: handling difficult people and conversations, negotiating and influencing skills, advanced project management, essential skills for team members and managing your wellbeing, effective minute taking, unleash your creativity, advanced handling difficult people and conversations, personal effectiveness and managing your wellbeing, recruitment and interview training, disciplinary, grievance and formal performance training.

Employees can apply to study for the Certificate in Football Management - FA Edition. This has proved very popular and the organisation recently sponsored 23 FA employees, 9 international people and 2 from the counties. The HR team complete a review of their core learning and development needs across The FA Group. They identified a number of key training requirements as follows: handling difficult people and conversations, negotiating and influencing skills, advanced project management, essential skills for team members and managing your wellbeing, effective minute taking, unleash your creativity, advanced handling difficult people and conversations, personal effectiveness and managing your wellbeing, recruitment and interview training, disciplinary, grievance and formal performance training.

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TAQA

This is at the core of the Intelligent Health message. TAQA have worked hard to promote the benefits of regular exercise through various channels including, sponsorship and participation in sporting events, Walk for Diabetes and the Corporate Decathlon. 2013 has seen development of a new Intelligent Health intranet to help promote networks to encourage activities and exercise of all types within the business. A recent highlight has been the establishment of a TAQA sponsored Mountaineering and Walking club.

The TAQA car share programme allows personnel based onshore to share journeys with colleagues who have similar routes to work. TAQA also shares commuter transport with neighbouring companies in the industrial estate at Westhill in order to limit the number of buses needed for the same route. Waste segregation bins and VegWare products are in place to further minimise their impact on the environment and be more sustainable. TAQA recycles waste wherever possible and has waste segregation bins throughout the offices for plastic, cans and compostable waste. VegWare is also used in TAQA's café's to reduce the amount of waste that is sent to landfill. VegWare is disposable food packaging and all TAQA café catering products are made from this recyclable, starch-based material which takes 4 to 6 weeks to become compost.

The TAQA car share programme allows personnel based onshore to share journeys with colleagues who have similar routes to work. TAQA also shares commuter transport with neighbouring companies in the industrial estate at Westhill in order to limit the number of buses needed for the same route. Waste segregation bins and VegWare products are in place to further minimise their impact on the environment and be more sustainable. TAQA recycles waste wherever possible and has waste segregation bins throughout the offices for plastic, cans and compostable waste. VegWare is also used in TAQA's café's to reduce the amount of waste that is sent to landfill. VegWare is disposable food packaging and all TAQA café catering products are made from this recyclable, starch-based material which takes 4 to 6 weeks to become compost.

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Sue Ryder

Sue Ryder's flexible approach to development and their varied interventions makes it easy for everyone to access the opportunities that suit them, their role and their development needs. These include training workshops, development programmes, coaching and mentoring, action learning sets, 360 feedback, secondments and a variety of other interventions.

Sue Ryder hold focus groups and create top level action plans at directorate level, then these are cascaded down to a team or care centre level, where people get to share ideas and feedback and create a plan for how any issues raised will be addressed. Engagement champions are now leading on this and supporting the leadership team to drive the action plans forward. Sue Ryder also have a 'dragons' den scheme for people to submit new ideas and receive funding to implement them.

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Stateside Foods Ltd.

To recognise the hard work of Stateside Foods workforce, the company holds a Family Fun Day for all employees and their extended families each year. The day is held at Bolton Arena, a local sports facility and employees are treated to fun activities and a BBQ lunch free of charge. The event is well attended year on year and the feedback is always excellent with employees really appreciating the opportunity to meet with their colleagues' families and socialise. The event is great for young children, as the company provides lots of entertainment such as a climbing wall, inflatable activities, football shoot-outs and face-painting. The workforce are always keen to hear about the dates for the next fun day and planning and preparation for next year's event will begin soon! Stateside Foods also recently rewarded their Employees of the Month with an all-expenses paid trip to London to see Lee Evans at the O2. The Employees of the Month were able to take their partners away to this event to celebrate their hard work and commitment to the Stateside Foods behaviours.

Stateside Foods has a strong record of developing its people and identifying high potential employees for further progression. The company work to an internal recruitment target of 80% and many of their senior team have progressed through the Company from entry level roles. Many managers are often promoted for their technical ability and it is important to ensure that Stateside Food's managers are supported with training in management skills, to ensure that they are equipped to succeed in a management role. To achieve this, all managers participate in a Leadership Development program, externally accredited by the Institute of Leadership and Management. Between each module, delegates are required to apply their learning within their departments and take opportunities to develop their new skills. The most effective aspect of the course is the modules 5 workshop; during which participants are given the opportunity to role play some key management conversations supported by the Directors, who attend to play the role of the 'employee'. The event is conducted in a light hearted manner but managers always ensure that they prepare thoroughly for this module, so that they are able to practice their new skills effectively. Feedback has been extremely positive from all participants to date.

Employees at Stateside Foods are given time away from their day to day duties during working hours to become involved in community projects that benefit the local area. Most recently, employees organised and participated in a community litter pick of their industrial estate and local town centre. The pick was so successful that employees could be seen clearing litter from the main roads after reaching their original goal of clearing the estate. The company's next project is to tackle vandalism that has recently occurred at Westhoughton train station. Employees will be given the opportunity to get involved by tidying up the area and planting new flowers to improve the station environment for both Stateside Foods employees and local commuters. Stateside Foods also has a strong relationship with Westhoughton High School. They recently sponsored pupils to attend a Food Science summer school at Nottingham University, giving them experience of living away from home and studying in a university environment. Stateside Foods aim is to promote manufacturing as a career option in the local area and attract pupils to consider the many career options available to them on their doorstep. They have careers boards positioned at the school with staff profiles and they will be hosting a food science visit in November to show pupils their facilities and introduce them to their graduates that have chosen food science as a career path. The company also provide pizzas for sensory work to the food science department.

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St Ermin's Hotel

The HR Manager at St Ermin's created 2 development programmes specifically for the business: For Management: Fish S.U.P.P.E.R (Supports, Unites, Plans, Participates, Energises, achieves Results). For Supervisory Fish S.T.I.C.'s (Strives To Inspire Change). They involve the following: Leadership vs Management, Stages of group development, Behaviour and Motivation Learning styles, Communication Conflict Management, Time Management Problem solving and decision making. Whilst both programmes have the same elements, the Management Programme deals with more complex theories and processes. Both programmes are highly interactive, with a significant range of exercises observing natural and learned behaviours. There are 6 modules, 4 weeks apart with practical work based projects to complete between modules. The course also has a very practical base, where hotel issues are openly discussed with no fear of retribution then analysed and often fixed there and then or a plan put in place by the delegates. The modules are tough and also a lot of fun. At the end of the course, the attendees are then set a project as a group that is work related and needed to improve or launch something within the hotel or help with employee communication. The 2013 project was to make a video that embodies St Ermin's culture, especially fun, love and energy. The pilot courses were run in 2011 and proved such a success that there are courses each year, and to date, 58 employees have attended a course. In 2014, 10 delegates attended the course. The 2015 course is already planned for April.

St Ermin's Operating (UK)'s employee rewards programme encompass the 4 areas within the culture and is designed to reward employees for behaviours that meet the Vision and Mission. Traditionally in hotels, reward programmes are centred on earning credits/points that can be exchanged for items within various company catalogues. The company believe that the most important thing to their team members is the ability to earn extra money outside their normal salary. St Ermin's created a programme called ‘Fish hook', which is split into the 3 of the 4 core value areas, Choose Your Attitude, Make Peoples Day and Be There plus Guest Recognition. The reward is a points based system, 1 point = £1 and the company pays the employee and employer tax on that £1 so that the employee receives the whole £1. Points are issued to employees by way of a personal cheque given by a Manager. All managers are issued with guidelines on what to look for within the business and are able to issue cheques to any employee they see or hear fulfilling the required criteria. Points are totalled at the end of every business quarter and the employee receives the cash value of their points in their salary. The average quarterly cost to the business has increased from £4,000.00 (plus the employee tax) in 2013 to £4,7000.00 in 2014. All new employees receive a travel card wallet with the Vision printed on the back and Fish hook details within.

St Ermin's Operating (UK)'s employee rewards programme encompass the 4 areas within the culture and is designed to reward employees for behaviours that meet the Vision and Mission. Traditionally in hotels, reward programmes are centred on earning credits/points that can be exchanged for items within various company catalogues. The company believe that the most important thing to their team members is the ability to earn extra money outside their normal salary. St Ermin's created a programme called ‘Fish hook', which is split into the 3 of the 4 core value areas, Choose Your Attitude, Make Peoples Day and Be There plus Guest Recognition. The reward is a points based system, 1 point = £1 and the company pays the employee and employer tax on that £1 so that the employee receives the whole £1. Points are issued to employees by way of a personal cheque given by a Manager. All managers are issued with guidelines on what to look for within the business and are able to issue cheques to any employee they see or hear fulfilling the required criteria. Points are totalled at the end of every business quarter and the employee receives the cash value of their points in their salary. The average quarterly cost to the business has increased from £4,000.00 (plus the employee tax) in 2013 to £4,7000.00 in 2014. All new employees receive a travel card wallet with the Vision printed on the back and Fish hook details within.

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Spire Homes

Spire's Senior Management team 'live' the ethos, principles and values of the organisation particularly on a day to day basis. They take the time to greet colleagues and walk around the office every day and get to know colleagues on a personal level, and not just a work basis. There is an open door policy with no ivory towers at Spire. As is the Spire way, they work hard and always model the positive working culture by remaining in good spirit and not bringing bad moods to work. The Senior Management Team encourages flexibility and don't expect colleagues to stay late and work long hours. If for any reason, colleagues do stay later than normal; Senior Managers will take the time to ask why to see how they can help. A good work life balance is very important to their Senior Management Team who champions the Mi Life initiative and encourages flexibility. They encourage time away from day to day work as it is recognised that this is an important part of the job. They will always treat all colleagues with respect. The Senior Management Team will also challenge where their values are not lived, and encourage colleagues to take appropriate intervention to maintain their positive culture at Spire. The Senior Management Team regularly gets involved in fun activities to generate team spirit.

Every year they hold a Spire's Customer Services week to say thank you to everyone for their continued hard work. It is a week when all Spire colleagues are reminded of the important part they play in the customer journey with fun activities, such as guess the baby competition and awards to nominate colleagues in categories ranging from The Florence Nightingale award to more humorous ones like the megaphone and most accident prone. Work shadowing colleagues from other teams plays an important part as this helps not only increase skills and knowledge, but to also see how best they can work together. Spire's Management Team go back to the floor during the week and then they have a celebratory finale lunch, where team cohesion is at its strongest. To promote team work they aim to do this in a fun, positive and creative way. Their 'Cocktails with their Customer Services and Customer Engagement Team' is a great example of how they promote, share ideas and feedback and get to know colleagues better. Everyone gets involved throughout the week and participates in one way or another. It's a popular team building event with colleagues taking the lead in delivering and bringing it to fruition.

Mi Life is Spire's health and wellbeing programme and was launched following colleagues' feedback in April 2014. Their Mi Life group consists of champions who meet to set the vision and aims and look at how to bring these to fruition. The group meets monthly to organise the activities, decide the best way to spend the budget and plan the themes of the programme. Feedback from colleagues has been collected through an online survey. The focus has been around a better work/life balance with particular focus on relaxation, exercise, mind-management, as well as healthy eating. An outside communal garden area designed by colleagues opened to give colleagues an area to relax, but also to hold meetings. This is an example of how Spire is pro-active at introducing new practices. To promote healthy living they joined in with National Bike Week holding lunchtime cycle trips and a virtual cycle ride to Paris using their new exercise bike. There is a weekly lunchtime subsidised pilates class to help ease back and shoulder problems. Every colleague has a £20 personal budget to spend on anything that will enhance their wellbeing. During their Check your Numbers week ‘The Wellness Academy' provided free of charge health checks for colleagues. This in turn led to nutrition work shops and water bottles being provided to all to help combat dehydration. National awareness days are celebrated throughout the year to raise awareness on smoking, alcohol, men's health, back problems, healthy eating, hydration and exercise and many more.

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Spectrum Housing Group

Senior managers at Spectrum Housing are aware of the values and were all involved in deciding what these should be. All senior managers act as role models and are aware of the need to act in line with the values and lead by example. They are all accountable for their behaviours and the values underpin everything that the organisation does. Senior Managers work in creative ways and have backed a ‘smarter working' project group. This has been trailed in Finance with the senior Finance and IT managers overseeing it. The results have been positive and employees have been allowed to come up with creative ways of solving problems. These groups will be set up in all departments. Senior managers go to all sites every other month to give a presentation on Bigger News. These managers give sessions throughout the day then spend the day at the site. Managers go to sites they wouldn't usually therefore meeting new people and developing relationships. These managers offer shadowing to all staff and take part in back to the floor days. There is the ‘one voice' section on the intranet where managers can update everyone on progress and offer thanks or congratulations. Senior managers use the Spectrum leadership competencies to ensure they act in a professional and responsible manner. All senior managers have or are undertaking a coaching and ILM qualification so every day they act as a role model.

Senior managers at Spectrum Housing are aware of the values and were all involved in deciding what these should be. All senior managers act as role models and are aware of the need to act in line with the values and lead by example. They are all accountable for their behaviours and the values underpin everything that the organisation does. Senior Managers work in creative ways and have backed a ‘smarter working' project group. This has been trailed in Finance with the senior Finance and IT managers overseeing it. The results have been positive and employees have been allowed to come up with creative ways of solving problems. These groups will be set up in all departments. Senior managers go to all sites every other month to give a presentation on Bigger News. These managers give sessions throughout the day then spend the day at the site. Managers go to sites they wouldn't usually therefore meeting new people and developing relationships. These managers offer shadowing to all staff and take part in back to the floor days. There is the ‘one voice' section on the intranet where managers can update everyone on progress and offer thanks or congratulations. Senior managers use the Spectrum leadership competencies to ensure they act in a professional and responsible manner. All senior managers have or are undertaking a coaching and ILM qualification so every day they act as a role model.

Spectrum Housing introduced a staff recognition scheme in August 2012 called Spectrum Stars. Monthly nominations are made for Employee, Manager and Team of the Month with nominations being made by staff, residents or Board Members. These categories are voted for by the Executive Management Team, Senior Leadership Team and Staff Forum members, leading to one winner each month for each category. An e-Bulletin is circulated to all staff following the voting process to announce the winners. The winners for Employee and Manager of the Month each receive a £25 voucher and the Team receive a £50 voucher. All winners receive a gold star icon against their name in the staff phone book, a silver star lanyard and their photo in the reception area. The monthly winners form the 'shortlist' for the Annual winners for the same 3 categories. Spectrum Superstars, with the winners being announced at the Staff Conference. Winners for Manager and Team of the Year are voted for by the same monthly voting team and the Employee of the Year is voted for by all staff at the Conference. Each winner receives a £250 voucher and a glass award. Within the monthly e-Bulletin all nominees are listed (not just the winners). They also recognise long service milestones and dedicate a section where staff can publicly say thank you to a colleague, or where letters of compliments have been received from residents. Staff are engaging with the scheme across the Group and like the monthly bulletins.

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Skipton Financial Services

Financial Planning Manager and Head Office working groups are groups that represent views of all regional teams and Head Office teams to act as a sounding board and help implement new initiatives. These groups have been responsible for the implementation of many new activities to make working life better at SFS. Every quarter briefings are run for Head Office staff by senior management to give an update to all staff on what is going on within the business. It demonstrates the values in which the business is run on and keeps everyone informed of how the business is performing and what its key priorities are.

Andrew Barker joined SFS over 22 years ago as their Technical Manager and has subsequently worked his way up to become Managing Director in 2011. Due to his experience of working in SFS, Andrew has extensive knowledge of the whole business and a deep understanding of the challenges faced by staff in each area. With this in mind, he maintains open engagement with his staff at all levels and has launched many innovative staff engagement initiatives such as License to Grill where staff can ‘grill' him in team meetings and License to Chuck. Andrew is committed to attend every Financial Planning Manager Roadshow nationwide and is a guest at department team meetings once a year. He also holds quarterly business update briefings to all HO staff and issues a monthly update email with his personal thoughts. Upon his appointment to MD, he abolished the MD's private office and remains seated with his colleagues. Andrew asked for this room to be used for study purposes to help staff who want to gain further qualifications to enhance their career. Andrew is well liked by many staff due to his ability to engage with people on all levels. Whilst he is already well respected for his knowledge of the business, he is well known for encouraging a ‘fun element' to working for SFS by organising many staff events and competitions and with his references to popular culture, which he often demonstrates in his presentations to staff. At previous conferences, Andrew has taken part in a comedy video and the outtakes often sees him at the end of a joke, and for this, amongst many other things he does, he is respected by staff for not taking himself too seriously and they see him as very approachable.

Andrew Barker joined SFS over 22 years ago as their Technical Manager and has subsequently worked his way up to become Managing Director in 2011. Due to his experience of working in SFS, Andrew has extensive knowledge of the whole business and a deep understanding of the challenges faced by staff in each area. With this in mind, he maintains open engagement with his staff at all levels and has launched many innovative staff engagement initiatives such as License to Grill where staff can ‘grill' him in team meetings and License to Chuck. Andrew is committed to attend every Financial Planning Manager Roadshow nationwide and is a guest at department team meetings once a year. He also holds quarterly business update briefings to all HO staff and issues a monthly update email with his personal thoughts. Upon his appointment to MD, he abolished the MD's private office and remains seated with his colleagues. Andrew asked for this room to be used for study purposes to help staff who want to gain further qualifications to enhance their career. Andrew is well liked by many staff due to his ability to engage with people on all levels. Whilst he is already well respected for his knowledge of the business, he is well known for encouraging a ‘fun element' to working for SFS by organising many staff events and competitions and with his references to popular culture, which he often demonstrates in his presentations to staff. At previous conferences, Andrew has taken part in a comedy video and the outtakes often sees him at the end of a joke, and for this, amongst many other things he does, he is respected by staff for not taking himself too seriously and they see him as very approachable.

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