My Manager
Giving Something Back

Purpose Boosts Engagement

Giving back to the community strengthens culture, morale, and every other engagement factor. Social impact matters.
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Zurich

Payroll Giving to Zurich Community Trust is on a pound for pound basis with no upper limit. Office based or individual fundraising by employees for the Zurich Community Trust is matched 100% with no upper limit. Team fundraising for nominated external charities is matched 50% and capped at £10,000 per event. Individual fundraising for nominated charities is matched 50% and capped at £500 per event. Children of staff fundraising is pound for pound and capped at £50. National charity days such as Red Nose Day or Children in Need are also matched 50% with no cap.

Payroll Giving to Zurich Community Trust is on a pound for pound basis with no upper limit. Office based or individual fundraising by employees for the Zurich Community Trust is matched 100% with no upper limit. Team fundraising for nominated external charities is matched 50% and capped at £10,000 per event. Individual fundraising for nominated charities is matched 50% and capped at £500 per event. Children of staff fundraising is pound for pound and capped at £50. National charity days such as Red Nose Day or Children in Need are also matched 50% with no cap.

Zurich recognises its employees are best placed to identify and rectify issues within the business and have in place a range of processes to allow their concerns to be heard and dealt with. One of the key innovations is the introduction of the 3Cs – Concern, Cause and Countermeasure. This allows colleagues to raise any issues they have, with for example their working practices or working environment and if they can, suggest solutions. Each issue is held on a central database which tracks their progress and highlights any trends affecting areas of the business. Once an issue is raised it is discussed in weekly meetings and the colleague raising the issue is then empowered to implement the solution. If this is not possible it may be passed to a manager or further up for a solution. Zurich also places great emphasis on the results of the Best Companies survey. The effectiveness of these changes are then monitored through feedback and mini surveys. In addition, some departments have set up Quality Circles to facilitate the changes highlighted by the employee survey on a more micro level. The Circle is made up of managers and employee representatives and solutions are communicated back and monitored by Circle.

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YHA

YHA have held numerous team building events within their hostels and national office to underpin the values of the organisation and celebrate the achievements of the last year. These include an organisation wide awards ceremony, a national office Summer BBQ and individual team building days for their teams and departments.

YHA have held numerous team building events within their hostels and national office to underpin the values of the organisation and celebrate the achievements of the last year. These include an organisation wide awards ceremony, a national office Summer BBQ and individual team building days for their teams and departments.

YHA hold a People Forum every quarter, which enables employees across all levels of the organisation to offer input, feedback and ideas. They also hold monthly Team Briefs in each region and Managers in all regions have the opportunity to feedback on business initiatives. There are monthly Directorate Meetings held at National Office for all employees within the Directorate to attend and actively participate in. In hostels, there are daily 'huddles' where the Hostel Manager communicates relevant information to Team Members and asks for ideas.

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World First

World First are dedicated to giving something back to the community, and have an energetic workforce that always enjoys getting behind their initiatives. The company's ten-strong Corporate Social Responsibility team is always proactive in looking for ways in which they can help in the community, but any member of staff who has any ideas about organisations they can help, is always encouraged to come forward and let the company know how. For over a year, World First has teamed up with the London based homeless charity We Are Trinity. They have been involved in events like sleep outs in the streets and helping serve Christmas dinner to those that We Are Trinity helps. Also last Christmas, they delivered stockings of useful things to those that had just come off the streets and needed to kit out their new home with essentials. At Easter, some of their staff member donned their bunny ears and went to the Demelza Hospice For Children, and gave out Easter eggs to the children and their families.

Both founders, Jonathan and Nick, are completely accessible and operate an open door policy for all employees. Having been there at the start, they are both fiercely protective of the company's culture and ethos, and insist that their standards remain as high as day one and as they grow. Jonathan and Nick are often spotted walking round the office chatting to the various teams about how they are doing, both in and out of work. Staff are actively encouraged to share ideas about the company and many of these ideas have shaped the way they work today. From day one at the company, employees get an induction talk from Jonathan and he imparts the company's culture and values on everyone, engaging new hires in the organisation. Jonathan also holds monthly round ups to keep everyone in touch with how the business is doing, so everyone feels that are in touch with the company's performance, not just management. He is also on-hand to celebrate the On Your Side winners – making them feel extra special for getting the attention of the CEO. Finally, both Jonathan and Nick always attend company parties and events, where they chat to everyone and make any newcomers feel welcome. At the company's recent tenth birthday party, they both made a short speech highlighting the best, worst and funniest moments of the last ten years which further drew employees into the World First family.

World First believe that as well as the big things – like private pension and healthcare provision – the little things are important too. They have found that one of the things they do that employees love the most is the World First Breakfast. Free every morning, everyone can help themselves to cereal, toast and preserves, fruit, yoghurt, coffee and tea. World First staff members also take part in various sporting activities, and they have their own cricket and netball teams, amongst others. World First also have a life coach on site every two weeks, so if there's anything employees want to discuss confidentially, this option is available to them, with no questions asked.

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Waggener Edstrom Worldwide

The senior management team have a strong work ethic and feel that transparency is key. Everyone at WE has a voice and the senior management team allow and encourage people to be heard. The new daily hot desking initiative also means that the senior management team sit with people at all levels within the business and are available to answer questions and share best practice. The SAM get involved in office fun and encourage others and join in themselves on MaD. The SAM regularly lead training sessions within the business and share their knowledge to the agency as a whole in our all hands meetings.

Annually WE take part in Business in the Community Give & Gain Day. Give & Gain Day is the UK's only national day of employee volunteering. Every year since 2008, it has given companies a unique opportunity to bring community action to life in a celebration of the power and potential of employee volunteering across the world. By getting unprecedented numbers of people out volunteering on one day, they are championing the talent, skill and energy found in business and the role it can play in helping communities prosper.

The senior management team have a strong work ethic and feel that transparency is key. Everyone at WE has a voice and the senior management team allow and encourage people to be heard. The new daily hot desking initiative also means that the senior management team sit with people at all levels within the business and are available to answer questions and share best practice. The SAM get involved in office fun and encourage others and join in themselves on MaD. The SAM regularly lead training sessions within the business and share their knowledge to the agency as a whole in our all hands meetings.

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Vacherin

Following on from Vacherin's success of the Health Matters their Health and Wellbeing Initiatives, they have now set up similar training sessions for all employees. These include the following to achieve a feeling of optimised health and wellbeing. Planned days - Balancing Blood Sugar Stress Management, Well Balanced meals, Summer Body & Fitness, Food & Mood Optimum Nutrition, Healthy up your Heart, Boost your Immunity, Beat Fatigue.

Vacherin support and encourage their staff in their work in local communities and charities – allowing 2 days per year off for volunteering activities. They organise volunteering days with the Fareshare charity for their staff to help distribute food to the homeless and in need. Vacherin present to hospitality students to promote the catering industry and build students' understanding of their sector. They encourage fundraising yearly for their chosen charity Debra, and offer the option of fundraising for their own chosen charity. Vacherin regularly present to colleges and universities to promote understanding of their industry, and take placement students from one day up to one year. They have a partnership with Lewisham College whereby they have dozens of staff taking NVQ qualifications, they are setting up apprenticeship schemes and they take students on work placement as well as into their first permanent employment, and hospitality management placement students from Portsmouth & Bournemouth University, giving them invaluable experience in all aspects of the contract catering industry.

Following on from Vacherin's success of the Health Matters their Health and Wellbeing Initiatives, they have now set up similar training sessions for all employees. These include the following to achieve a feeling of optimised health and wellbeing. Planned days - Balancing Blood Sugar Stress Management, Well Balanced meals, Summer Body & Fitness, Food & Mood Optimum Nutrition, Healthy up your Heart, Boost your Immunity, Beat Fatigue.

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Trafford Housing Trust

Employees at Trafford Housing Trust are rewarded in a number of ways through the Star system, with the primary intention of being something which the employee is individually pleased to receive. For some employees, this may be a shopping voucher for others a trip to a football match or a bottle of wine. There is also group rewards. For example, Managers take their team for breakfast or lunch or just buy pizzas for the whole team to enjoy. Managing Directors hand write cards when somebody has been nominated for a reward. These are hand written and posted to the individuals address to be received on a Saturday, so they can read them at home.

THT has embraced and seen the benefits of coaching over the last 12 months, through a management coaching programme, supported by group training sessions to reinforce common developmental themes. In a survey conducted with approx. 50 THT managers early last year, it has in some cases transformed the way people view their role, with managers reporting increased levels of confidence and self-belief (88%), improved performance management capability (95%) ability to look at problems and issues in new ways (93%) motivation/inspiration to make improvements or try new things (88%). These successes are in part due to the fact that the remit was clear, it was about specifically improving management skills but at an individual level – so people received the direct support that they needed to improve as opposed to a ‘one size fits all' training approach. The message also coming back from managers, is that whilst they wish to continue coaching, they are keen to embed this within the organisation through the development of a cross section of staff to provide internal coaching that can support teams as well as individuals creating a coaching culture for THT and a key objective of the company's Management Development next year is to develop this.

Employees at Trafford Housing Trust are rewarded in a number of ways through the Star system, with the primary intention of being something which the employee is individually pleased to receive. For some employees, this may be a shopping voucher for others a trip to a football match or a bottle of wine. There is also group rewards. For example, Managers take their team for breakfast or lunch or just buy pizzas for the whole team to enjoy. Managing Directors hand write cards when somebody has been nominated for a reward. These are hand written and posted to the individuals address to be received on a Saturday, so they can read them at home.

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Tower Hamlets Community Housing

THCH's Leader (CEO) engages with all staff, he takes the time to get to know each and every one one of the staff. He meets new starters and personally takes them on an induction tour and then off to an informal lunch so that he can get to know the person. He has an open door policy and has been operating an “Afternoon Tea with the CEO” which is an opportunity for each and everyone of the staff to sit informally and speak to him. He has a presence and is always available to everyone to talk too. He delivers the customer care training so that all staff know what he and the organisation expects, in relation to the service that is provided to their residents. The CEO delivers Quarterly Briefings which updates staff on current legislation, gives praise and information on service delivery. He is passionate about Housing and the Community which filters through to staff making him an inspirational leader. He leads by example and encourages staff development. He see the organisation as a family and invited each and every one of his staff and their partners to celebrate his 50th birthday – the venue was packed which shows that staff want to engage with him. The staff away day team building activity is his personal idea and staff are encouraged to compete for prizes. Even members of staff that have passed away in service, have been remembered by having a plaque and rosebush in their memory. Some have had a park and a block of flats named after them.

THCH has a number of initiatives in place aiming to deliver health, wellbeing, educational attainment and community cohesion. Some of these include: Employment and Training - through their partnership work with local providers and support to groups such as The Rooted Forum and Employment First, a number of training and capacity building programmes have been delivered to residents throughout 2013/14. Those who attended the sessions received detailed help and assistance. Debt and Welfare Advice - THCH continued to work with agencies, such as St Peter's Community & Advice Centre in Bethnal Green, providing debt, welfare and financial advice. Health & Wellbeing - a number of groups using the company's centres provide regular weekly health and welling activities, such as Zumba, martial arts and football – through to equally as enjoyable, but less energetic activities such as bingo and coffee mornings where residents can meet and gain help, support and friendship from each other. THCH have also maintained a number of health and wellbeing outreach sessions providing advise ranging from the cancer awareness workshops through to hosting events by the Tower Hamlets Food Growing Network, a local network of community food growers in the London Borough of Tower Hamlets providing advice on not just growing your own, but eating a balance and healthy diet. THCH were also delighted to receive £50,000 Sport England funding for an Outdoor Gym at the Cameron Best Park in Bethnal Green, which was opened by Olympic Gold Medallist, James DeGale in November 2013.

The staff's pay at THCH is negotiated through National Joint Terms and Conditions, therefore any pay rises are agreed through Unions and Central Government. The last couple of years, there had been no pay rises for three years. The CEO sought Board Approval to have a one off bonus payment for staff to reward appreciation of the continual hard work and that the staff had constantly had an excellent resident satisfaction rates. This was a huge success and staff very much appreciated that their efforts had been rewarded.

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The University of Worcester

2014 recycling awareness campaigns on and off campus with Worcester City Council major building projects have been subject to the university's commitment to sustainable and environmental building practices and many have won awards. They have improved the landscape of Worcester with the regeneration of inner city sites and retro-fit refurbishment of commercial buildings.

The university hold the Pink Party in the Piazza event and round the World in 80 days walking initiative. The university mile walking initiative. Paper light admissions process. Revised timetabling systems.

2014 recycling awareness campaigns on and off campus with Worcester City Council major building projects have been subject to the university's commitment to sustainable and environmental building practices and many have won awards. They have improved the landscape of Worcester with the regeneration of inner city sites and retro-fit refurbishment of commercial buildings.

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The Personal Group

Personal Group has Pick A Star awards for Head Office, where employees get nominated by fellow colleagues. The company holds an awards ceremony every quarter and employees can win a 5 day break with their partners overseas.

The Chief Executive of the Personal Group operates the ‘20 Questions program' where small groups can ‘quiz' him on any topic they see fit. He attends all Quarterly Sales Meetings and events in Singapore, Paris, Edinburgh and Manchester. He has an open door policy and tries to deal with issues as much as possible in the moment. He takes an active role in the significant projects that affect the business. He hosts the quarterly comms where questions are encouraged and chairs the annual Employee Survey process to get as close as possible to how the employees are feeling and functioning. Their CEO hosts the peer to peer reward and recognition program ‘Pick a star' which is based on the company's four values. He invented and hosts the Annual Launch Meeting which includes the Annual Values Awards, where they seek to ‘catch someone doing a good job'.

Personal Group has Pick A Star awards for Head Office, where employees get nominated by fellow colleagues. The company holds an awards ceremony every quarter and employees can win a 5 day break with their partners overseas.

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The Marketing Practice

In September 2014, The Marketing Practice took the whole company to the Bluestone National Park, Pembrokeshire, Wales for a superb 5* 2 day team build event; themed "The Purple Dragon Games". They had 4 house teams and created a magical, memorable 'Harry Potter' adventure, starting with a sorting hat event to decide their houses. The spirit of the theme ran ahead of the games, during the games and created stories and memories that will live long in staff's memories. Zip wire, tug-of-war, archery, a blind fold assault course, shelter building, ball hurling and forest battles are just a few of the activities during the days. Add to that a BBQ in a ravine and a fancy dress gala dinner where their favourite magical tunes played into the small hours, it is fair to say they had a fabulous time, learnt new things about each other and discovered new skills within themselves.

In September 2014, The Marketing Practice took the whole company to the Bluestone National Park, Pembrokeshire, Wales for a superb 5* 2 day team build event; themed "The Purple Dragon Games". They had 4 house teams and created a magical, memorable 'Harry Potter' adventure, starting with a sorting hat event to decide their houses. The spirit of the theme ran ahead of the games, during the games and created stories and memories that will live long in staff's memories. Zip wire, tug-of-war, archery, a blind fold assault course, shelter building, ball hurling and forest battles are just a few of the activities during the days. Add to that a BBQ in a ravine and a fancy dress gala dinner where their favourite magical tunes played into the small hours, it is fair to say they had a fabulous time, learnt new things about each other and discovered new skills within themselves.

In September 2014, The Marketing Practice took the whole company to the Bluestone National Park, Pembrokeshire, Wales for a superb 5* 2 day team build event; themed "The Purple Dragon Games". They had 4 house teams and created a magical, memorable 'Harry Potter' adventure, starting with a sorting hat event to decide their houses. The spirit of the theme ran ahead of the games, during the games and created stories and memories that will live long in staff's memories. Zip wire, tug-of-war, archery, a blind fold assault course, shelter building, ball hurling and forest battles are just a few of the activities during the days. Add to that a BBQ in a ravine and a fancy dress gala dinner where their favourite magical tunes played into the small hours, it is fair to say they had a fabulous time, learnt new things about each other and discovered new skills within themselves.

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