My Company - The level of engagement employees feel with their job and organisation
My Company is what we call an ‘output’ factor, it focuses on people’s ‘love’ and ‘pride’ in working for your organisation.
Now unfortunately you can’t directly make people feel these emotions, but when all of the other seven factors are doing well, people will be far more likely to experience that love and pride ultimately improving the My Company factor as a result.


A current example of how they support their lawyers is their Lawyer of 2014 programme. This is about equipping each of their fee earners to have the skills and expertise to be able to make a positive contribution to their business in a way that is aligned with their 2014 objectives. They have identified a number of key stages of an Associate's career, namely: New Associate, Associate Level 1, and Associate Level 2 and moving on to Managing Associate promotion stage. Their development programme has been built around each of these stages. They were one of the first law firms in the UK to introduce the MA level our programmes mark a stage in an associate's career; all have been specifically tailored to Addleshaw Goddard, and are very practical and delivered by a combination of internal and external experts. The programmes have been, and will continue to be, benchmarked against what is offered by other leading professional services providers.
Addleshaw Goddard's Managers provide clear vision and direction to their team members to enable their team to understand their role and their value to their team. One of their core values is that the Firm is open and honest, and they expect their line managers to listen to their employees and ensure that they are open to considering any queries or concerns that they may have. Their managers explain their decisions and actions and give people an opportunity to respond. Their Managers devote time to coaching their team members and are objective and fair in the way they assess and reward performance. They expect their Managers to provide timely feedback on an open, honest and constructive basis. Feedback sessions are important as it helps an individual understand how they are doing and what is required of them. Importantly, this acts as important upward communication tool so managers can receive feedback and ensure that what they are asking is realistic but also provides stretch and development for the individual.
A current example of how they support their lawyers is their Lawyer of 2014 programme. This is about equipping each of their fee earners to have the skills and expertise to be able to make a positive contribution to their business in a way that is aligned with their 2014 objectives. They have identified a number of key stages of an Associate's career, namely: New Associate, Associate Level 1, and Associate Level 2 and moving on to Managing Associate promotion stage. Their development programme has been built around each of these stages. They were one of the first law firms in the UK to introduce the MA level our programmes mark a stage in an associate's career; all have been specifically tailored to Addleshaw Goddard, and are very practical and delivered by a combination of internal and external experts. The programmes have been, and will continue to be, benchmarked against what is offered by other leading professional services providers.


Keith Abel and Ted Bell, the leaders of the organisation, make regular ‘pilgrimages' to every sight in the company and meet with every single employee either as an individual or in small groups for a Q&A session. Managers are not present at the employees' meetings. This sometimes involves visits to the drivers' depots at 3.00 am and a lot of travelling around. These meetings have a huge impact on employee engagement as they cut out the middle-man and allow employees from all levels to sit down with those at the top of the company. Employees are invited to ask questions and give feedback and often the sessions can be quite intense and challenging from the directors. Afterwards, lists of actions are produced for each department and all employees are regularly updated on the progress of these actions.
Giving back to the wider community is very important to Abel & Cole. Every week they give food to local hospices and charities. Every week, through their Farmer's Choice not-for-profit scheme, they sell wholesale organic fruit and veg to schools, so they can sell them to parents and teachers, keeping the profit for school equipment and other fundraising projects. Every month Abel & Cole donate approximately 15 free boxes of fruit and vegetable to small charities, for auctions, raffles and other fundraising activities. Since June 2010 they have collected hundreds of unwanted bicycles from their customers, repaired them and shipped them to community projects in Ghana.
Keith Abel and Ted Bell, the leaders of the organisation, make regular ‘pilgrimages' to every sight in the company and meet with every single employee either as an individual or in small groups for a Q&A session. Managers are not present at the employees' meetings. This sometimes involves visits to the drivers' depots at 3.00 am and a lot of travelling around. These meetings have a huge impact on employee engagement as they cut out the middle-man and allow employees from all levels to sit down with those at the top of the company. Employees are invited to ask questions and give feedback and often the sessions can be quite intense and challenging from the directors. Afterwards, lists of actions are produced for each department and all employees are regularly updated on the progress of these actions.


4C Associates regularly work with charitable organisations that encourages youth from deprived backgrounds and ethnic origins, including people with disability to find work and do something worthwhile in order to keep people off the streets and help the environment we live in. The organisation also provides training and information regarding "going back to work" for everyone. They give up their time to assist in their project by assisting people in interviewing skills and providing office space for meetings and training.
The company allocate an experienced senior manager to mentor and coach each individual employee throughout the employee's entire employment life-cycle.
4C Associates regularly work with charitable organisations that encourages youth from deprived backgrounds and ethnic origins, including people with disability to find work and do something worthwhile in order to keep people off the streets and help the environment we live in. The organisation also provides training and information regarding "going back to work" for everyone. They give up their time to assist in their project by assisting people in interviewing skills and providing office space for meetings and training.


1HQ consider the level of support individuals will need to achieve their tasks. They review this regularly asking for feedback on how they feel things are going and set up shadow opportunities.They work with individuals on clearly explaining what is required, measuring where they are achieving and what needs to be done next. The company shows an interest in people as individuals and care for their needs. The company seeks to understand their ambitions and encourages their potential. Managers know their team inside out through team building events.
Both Managing partners of the business are as a result of internal promotion and success. Both are hugely respected individuals in the business. 1HQ has supported them through their growth.
1HQ consider the level of support individuals will need to achieve their tasks. They review this regularly asking for feedback on how they feel things are going and set up shadow opportunities.They work with individuals on clearly explaining what is required, measuring where they are achieving and what needs to be done next. The company shows an interest in people as individuals and care for their needs. The company seeks to understand their ambitions and encourages their potential. Managers know their team inside out through team building events.


Salary is split between base salary and a discretionary bonus which is made up of three elements, company revenue, cash and personal objectives, so when the company is doing well, everyone benefits and there is an additional element of personal performance which contributes towards bonus payments.
Zeus have quarterly CEO awards, one to an individual in each team in the business, in recognition of outstanding achievement or efforts. The most recent awards in one department were i-Pads.
Zeus have quarterly CEO awards, one to an individual in each team in the business, in recognition of outstanding achievement or efforts. The most recent awards in one department were i-Pads.


At QC Supplies a selection of fruit is available to all staff, free of charge to encourage healthy eating and Employees are given paid leave, when required for mental health issues. QC Supplies encourage staff to get more exercise and regularly have Inter-departmental team sports events. They also offer a Debt Counselling service and provide interest-free loans upon request.
Staff at QC Supplies are given the opportunity to earn bonuses and commission by achieving agreed goals. Also, staff are frequently taken to events involving refreshments, entertainment and meals as a 'Thank you' for their whole-hearted committment to the company to ensure that they feel they are rewarded for their efforts.
QC Supplies have a nominated charity which receives their organisation's support and employees are actively involved in choosing which charity to support. They support the Send a Cow Charity, to which they donate a percentage of their Own Brand turnover towards provision of cows in Africa. In addition they also sponsor events held by local schools and charities.

Their employees may undertake a variety of training activities throughout the year dependent on their position, which department and office they are in. A focus for many is the Continuing Professional Development requirements of their professional bodies (such as ICAEW, ACCA, CIOT etc). These people attend update courses on all relevant areas of accounts, audit and taxation, and more specific courses such as charity legislation. They encourage their team to attend courses and to undertake challenging work for both the benefit of the company and their own personal growth. Examples of this include a series of practice and people management courses attended by two of our managers. This included areas where they had to apply the theory into practice between training sessions then to report back at the next session.
Their leader actively encourages team members to get involved and has weekly meetings with department heads to ensure he is constantly aware of all areas of the business. He sets high personal standards, leads by example and is always approachable.
They have been very selective when moving offices, despite wanting the most suitable accommodation they have taken into consideration the location for team members, for example close to town for public transport and lunch hours. The cycle to work scheme and they also encourage participation in sports teams, including football, cricket, badminton and unihoc and arrange and fund the games.


They have an annual employee of the year award, voted for by staff and have a 5 and 10 year service award which amounts to a £500 bonus after 5 years and currently an Omega watch at the 10 year mark. These are awarded by their MD at company events such as the annual conference or Christmas party
We have an interative break out zone with amongst other things, a Nintendo Wii! Staff are encouraged to take a breather from their desks to use this area to clear their head and return to work with a clear and calm perspective.
They have an annual company conference, which not only gives the opportunity for employees to be updated regarding business performance and future strategy and developments, but also involves team building events, on a company wide scale. These are held in September of each year and this year, the employees worked in 4 teams (in line with our 'House system') and took part in 'it's a Knockout.' The budget has been utilised for their annual Christmas party, team based Christmas meals and a 12 days of Christmas campaign in the office, in which there is a different treat or competition for the 12 days of Christmas. There are also social events incorporated into the incentives for the sales team on an adhoc basis outside of this budget.


They support a charitable organisation which was founded by Working LInks - this is the Links Foundation. Each year they give a percentage of our profit (over £5m in 10 years). Local organisations within the communities where they work can submit bids to use this fund for local budgets. During this, their 10th anniversary year, every person in Working Links will be given a day to support a charity or local community project of their choice.
They support a charitable organisation which was founded by Working LInks - this is the Links Foundation. Each year they give a percentage of our profit (over £5m in 10 years). Local organisations within the communities where they work can submit bids to use this fund for local budgets. During this, their 10th anniversary year, every person in Working Links will be given a day to support a charity or local community project of their choice.
Although Working Links doesn't have a set budget for social events, they do support local managers to make their own decisions on funding events for their teams. These range from team lunches through to full days out. During their 10th bithday year as an example each team across the business was able to choose a day out for everyone to attend. Teams decisions ranged from days at theme parks or horse racing through to a 'car park carnival', where a team organised a fair in the office car park. As 2010 is Working Links' tenth anniversary as a business they also organised a huge event in London to celebrate. For this everybody in the business was given free transport and accommodation to London, where they had a huge black tie event. This brought together the whole business, with special prizes, fun activities and entertainment.
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