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My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
A staple programme is quarterly health and wellbeing days. Classes include yoga, reflexology, massages, mindfulness, managing stress in the workplace and spinal checks. Staff also make their own smoothies and replace cake in the kitchen with healthy snacks.
Octopus likes to reward the exceptional. The ‘Superstar Awards', nominated by anyone from a person's manager upwards, reward at least one team or individual per month with tailored gifts based on their taste and lifestyle. There's a speech and a personal letter from their senior.
Staff are rewarded for hard work in a number of innovative ways. They are given the chance to stay in a villa for seven nights, with the opportunity to bring along family and friends at no cost. The details of the villa are on a private website that is only accessible to employees.
Members of staff have access to free external 24/7 counselling services and helplines through the company healthcare plan. Nwes encourage a good work-life balance for all staff, and regularly runs after work de-stress sessions for staff to take part in.
Every Christmas, the NHF hold a celebratory event that features a number of employee awards. This is an opportunity to recognise all the hard work that colleagues have done. Staff are encouraged to nominate their colleagues, and winners can receive a variety of prizes.
All managers take part in a management development programme, which aims to ensure employees are managed fairly, consistently and given appropriate support. Managers are equipped with the skills to have engaging conversations with staff to ensure all aspects of their wellbeing are considered.
MuleSoft have the most competitive employee stock purchase programme legally allowed. There's a 15% discount and two-year lookback period so all employees can benefit from the company's success, even if their shares haven't vested.
In the last engagement survey, people reported wanting more mentorship opportunities. They created a mentorship program pairing executives with individuals, giving them a framework work through together. They've also created a volunteer programme called Muleys Give Back.
One of the behavioural traits is to 'talk first, email second' to improve interaction within the agency. The agency advocates face-to-face interaction, although there's an email group called 'fun' for informal communication on work emails.
MC&C develop their support staff within their specialist fields. Finance staff get full study support towards professional qualifications. This has meant increased financial knowledge across the team, which means senior team members are less involved in day-to-day tasks.
For people development, Majestic Wine Warehouses collaboratively share best-practice. For retail teams, they've moved away from sales-based targets to KPIs, to recognise, develop and reward behavioural qualities in people that directly link to customer engagement.
For people development, Majestic Wine Warehouses collaboratively share best-practice. For retail teams, they've moved away from sales-based targets to KPIs, to recognise, develop and reward behavioural qualities in people that directly link to customer engagement.
The K-West have a long partnership with the Foodbank charity in Shepherds Bush. The company organises food collections and volunteers locally. They also work with the Masbro community centre, with offer vouchers for fundraising and work placement for their youth programmes.
The senior management team takes part in six management-development workshops a year, delivered by an external coach. They also get a one-hour individual session with the coach, exploring weaknesses and training needs. This has proved to be very effective.
CEO Will Galgey is a genuinely very accessible and present leader in the office. He's improved the business' culture, with a more open structure, town-hall meetings, welcome meetings for new staff, and lunches with newly promoted staff. He personally mentors high-potential employees.
CEO Will Galgey is a genuinely very accessible and present leader in the office. He's improved the business' culture, with a more open structure, town-hall meetings, welcome meetings for new staff, and lunches with newly promoted staff. He personally mentors high-potential employees.
The agency works with Hand In Hand For Syria and Making The Leap, helping disadvantaged young people get into work. They work also with Commercial Break, giving urban adults opportunities in the creative industries.
The agency is founded on passion, respect and agility. They derive joy and satisfaction from the effect they have on audiences, respect clients, audiences and brands, and move quickly to ensure their value to clients positions them as industry leaders.
A volunteer scheme encourages employees to spend four hours per month at a charity. A match-funding initiative means £10,000 is available to match individual employee fundraising each year.
Managers' performance is assessed by their effectiveness in managerial tasks, teamwork, distributing work and delegation. This is documented by an online performance-management system recording monthly on-to-one meetings, and six-monthly and annual appraisals.
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