My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work


The provision of a Quiet Room has helped the wellbeing of employees. This is now provided in the Headquarters and the Greenwood Road Centre which contains 90% of the employees. This environment provides a tranquil space for staff to use anytime during their work time to reflect or have some time away from any stressful situations. The Trust has also provided excellent rest facilities for staff which provides free drinks and a place away from desks where they can eat in pleasant surroundings. The Trust has also introduced a no eating lunch at desk policy. This is to encourage staff to take a break away from their work to refuel and re-energise ready for work in the afternoon. The Trust also provides an employee assistance programme and talks on health subjects throughout the year.
The Trust has launched the Willow Futures Academy which provides training and work opportunities for local school leavers and unemployed people. This was set up in response to the withdrawal of the Future Job Funds programme and an organisational need for succession planning especially within the Property Services Department. The academy provides trainee ships, apprenticeships and work opportunities. The Trust with its partners Parkway Green Housing Trust and Job Centre plus provides opportunities for unemployed local people to increase their skills and experience, offer entry to a talent pool whereby they can apply for the work opportunities and placements within the organisation. The Trust has funded this by savings elsewhere in the organisation.

At WWF-UK they strive to create an open culture and people are actively encouraged to put forward ideas, suggestions, proposals or problems. As well as having an open door policy where people feel comfortable talking through their views with colleagues, managers and senior managers, people get the opportunity to attend all employee talks at least six times a year where they can ask questions of the senior managers, directors and others in the organisation. They run drop-in sessions with project teams and directors so people can go along and chat through their thoughts and ideas on particular areas of work and/or topical issues. They recently ran a ‘Question Time' event where members of the Management Team answered questions as a panel. They also seek feedback through facilitated workshops and informal networks on key events and issues.
At WWF-UK they strive to create an open culture and people are actively encouraged to put forward ideas, suggestions, proposals or problems. As well as having an open door policy where people feel comfortable talking through their views with colleagues, managers and senior managers, people get the opportunity to attend all employee talks at least six times a year where they can ask questions of the senior managers, directors and others in the organisation. They run drop-in sessions with project teams and directors so people can go along and chat through their thoughts and ideas on particular areas of work and/or topical issues. They recently ran a ‘Question Time' event where members of the Management Team answered questions as a panel. They also seek feedback through facilitated workshops and informal networks on key events and issues.


We have implemented a move from Nationally to Locally agreed terms and conditions. Giving us more flexibility to agree pay awards and shape our own benefits and T&Cs. We are also implementing a contribution pay scheme giving employees the benefit of having good performance rewarded. We held a very extensive consultaiton process to get our message across to employees, resulting in all our staff except one agreeing to accept our proposals.
We held a staff BBQ on 9th September 2011 that all staff, family and friends were invited to attend. Locally sourced food proved a hit with many coming back for extra helpings. Games and other fun actives were arranged proving for a very enjoyable evening.

Fishbowl reward scheme - The purpose of this scheme is to instantly reward behaviour that demonstrates their core CII values and /or shows development of personal competencies. It acts as an incentive as well as a form of recognition. Each department has a 'fishbowl' (lucky dip) containing tokens for a number of rewards such as; cinema tickets, lunch out, half day leave, shopping vouchers etc. A total of 10 rewards are placed in the bowl for each department (and are refreshed as used). When a member of staff is considered, by their manager or department head, to have excelled in demonstrating one of the values through their work, the staff member is invited to pick a reward. This reward scheme runs in addition to the regular bonus scheme and instant recognition (monetary) reward scheme. The scheme has proved popular with both staff and managers being well used with 63 rewards given since the scheme was launched in August 2010. The instant nature of the scheme and the fun and social nature of the rewards marks this scheme out from other rewards on offer in the organisation. It encourages staff to do their best every day and in every part of their work, not just when working on high profile or lengthy projects, and realise that this is recognised and valued.
Fishbowl reward scheme - The purpose of this scheme is to instantly reward behaviour that demonstrates their core CII values and /or shows development of personal competencies. It acts as an incentive as well as a form of recognition. Each department has a 'fishbowl' (lucky dip) containing tokens for a number of rewards such as; cinema tickets, lunch out, half day leave, shopping vouchers etc. A total of 10 rewards are placed in the bowl for each department (and are refreshed as used). When a member of staff is considered, by their manager or department head, to have excelled in demonstrating one of the values through their work, the staff member is invited to pick a reward. This reward scheme runs in addition to the regular bonus scheme and instant recognition (monetary) reward scheme. The scheme has proved popular with both staff and managers being well used with 63 rewards given since the scheme was launched in August 2010. The instant nature of the scheme and the fun and social nature of the rewards marks this scheme out from other rewards on offer in the organisation. It encourages staff to do their best every day and in every part of their work, not just when working on high profile or lengthy projects, and realise that this is recognised and valued.

The Leadership and Management Development Programme (L&MDP) supports managers to develop their skills and knowledge. This programme provides first line and aspiring middle managers and more experienced managers with the necessary skills to progress within the organisation. This programme has provided the skills and knowledge for managers to move into senior management roles when opportunities arise.
To re-open the town centre following a programme of extensive improvements, a Pancake Race was held to raise funds for Sport Relief and Red Nose Day. Over 30 teams from the Council, outsourced services, partnership organisations and local businesses competed for the winners frying pan trophy. Teams forged new friendships, strengthened existing ones, honed their competitive rivalry and had great fun on their way to the podium. It was a great day for all the competitors and spectators.


All teams within the business hold regular team meetings to communicate and share information. To combat silo working, teams often invite colleagues from other teams to carry out training and provide updates at team meetings. In addition, managers are required to carry out regular 1:1 meetings with their employees to provide feedback and support. Managers within the Trust also encourage social events such as team lunches, birthday meals and evenings out to celebrate achievements and for fun!
All teams within the business hold regular team meetings to communicate and share information. To combat silo working, teams often invite colleagues from other teams to carry out training and provide updates at team meetings. In addition, managers are required to carry out regular 1:1 meetings with their employees to provide feedback and support. Managers within the Trust also encourage social events such as team lunches, birthday meals and evenings out to celebrate achievements and for fun!

Octavia Housing set up Octavia Foundation - an independent charity which has been running for many years. The aim of the Foundation is to improve the lives of individuals and communities where Octavia Housing operates. The Foundation operates numerous projects and grant programmes that help to meet one of 5 aims: to engage with young people and children i.e. through award winning media projects, to help with training and jobs i.e. they run an in-house employment and training programme, to involve the community i.e. organise a community festival and Christmas parties for the elderly, to advise on money and debt providing debt advice workshops and welfare benefits advice and support. The Foundation also operates 21 charity shops across London, which takes on volunteers and funds the projects of the charity.
The leadership programme is a very significant move to develop the Directors group and the senior management team. This commenced in May 2011 and is scheduled for completion in April 2012. Broadly, it started with the organisation's vision to ‘create an organisation that tenants really value', provide workshops which have been considering how to live the vision and has included for the first time at Octavia, training on and setting up Action Learning Sets for all participants. Other areas being covered include exploring ways in which to unlock passion, enthusiasm and energy and identifying ways to develop the skills to make it happen. All participants have developed plans for individual projects which they will lead and which are scheduled for completion by April 2012. These should all add value to the organisation but the key objective is to develop leadership skills in tandem with external coaching, which is available from our external facilitator and coach.

The company currently have an annual staff focus awards whereby all staff are able to vote for staff and tenants for specific awards including Employee of the Year and Team Manager of the Year. Some of LMH's tenants and partners are also invited to attend these events and there are specific awards that staff can vote for tenants/partners. The Focus Awards are an important part of LMH's approach to recognising and celebrating the achievements of their staff.
LMH arranged an It's a Knock Out Competition against other Housing Associations. This was held on a Sunday and all staff attended bringing their families along for a fun packed day. The employees were put into teams and competed against other Housing Associations through a variety of assault courses and team tasks. Activities for children and those staff who came to support the event were also put on including hook a duck and other prize winning games. The event also raised a significant amount of money for our local charities.
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