My Team - Employees' feelings towards their immediate colleagues and how well they work together
My team benefits from a high scoring My Manager factor as the manager is key to creating and sustaining a productive and positive work environment.
An employee’s perceived team will be those they work with on a daily basis.


The organisation work with a company called Lifetime Training, to offer their employees NVQ equivalent training in management and catering roles. This is available to anyone without prior higher education qualifications, and who has lived in the European Union for the last three years. There are strong opportunities for employees to grow and develop with The Good Eating Company. When recruiting they look for general assistants with the potential to become supervisors, supervisors with the potential to become managers and managers with the potential to become operations managers. Many of their most successful employees started work with them at a junior level. Their Head of Operations, and the three Operations Managers all started working for the company as general café assistants.
The Company actively tries to work on promoting the idea of the company as a family. They look to build a strong sense of belonging to their family within their employees. This is evidenced by a wide number and variety of social events and parties they arrange for employees, and they take significant groups of employees to prestigious restaurants and bars. Small early gifts at the outset of employment also enhance this. For example, they often treat a manager to dinner, or buy them a bottle of champagne once they have completed an early milestone like the successful management of a client event.
The organisation work with a company called Lifetime Training, to offer their employees NVQ equivalent training in management and catering roles. This is available to anyone without prior higher education qualifications, and who has lived in the European Union for the last three years. There are strong opportunities for employees to grow and develop with The Good Eating Company. When recruiting they look for general assistants with the potential to become supervisors, supervisors with the potential to become managers and managers with the potential to become operations managers. Many of their most successful employees started work with them at a junior level. Their Head of Operations, and the three Operations Managers all started working for the company as general café assistants.


The BIO Agency have regular offsite company meetings which involve breakout groups, feedback sessions and presenting back great and inspiring work to the company. They recently launched BIO DIVERSITY – an initiative to increase internal sharing and collaboration through lunchtime sessions putting a spotlight on different areas of the business. All of their employees have been trained in the last six months in Agile and Scrum methodologies, which ensures everyone at The BIO Agency is aligned and working in the most collaborative way.
The BIO Agency has an office dog called Philip. Research has shown that having a dog in the workplace reduces stress and this is certainly the case at The BIO Agency. Philip is a well-loved member of the team and provides an opportunity to de-stress during times of pressure. They offer some really nice perks, like a gourmet breakfast delivery once a week for the whole agency and personalised Hummingbird Bakery cakes on birthdays. After work the breakout space turns into a cocktail bar with one of the employees mixing a menu of freshly made cocktails. This boosts interaction and is a positive and rewarding way to end the working week.
The BIO Agency has an office dog called Philip. Research has shown that having a dog in the workplace reduces stress and this is certainly the case at The BIO Agency. Philip is a well-loved member of the team and provides an opportunity to de-stress during times of pressure. They offer some really nice perks, like a gourmet breakfast delivery once a week for the whole agency and personalised Hummingbird Bakery cakes on birthdays. After work the breakout space turns into a cocktail bar with one of the employees mixing a menu of freshly made cocktails. This boosts interaction and is a positive and rewarding way to end the working week.


At Texthelp they believe it is desirable to have rounded individuals who have an active and interesting life outside work. The personal development policy feeds into that by encouraging the development of new non-work related skills and talents. The company have two kitchens which are stocked with fresh healthy food twice per week. This is provided free of charge by Texthelp and is available to all staff. Staff are encouraged to eat healthily and live an active life. Additionally each year Texthelp works with a pharmacy to provide free health checks for all staff along with an option to receive the flu vaccination.
As a mission driven company, the wider social issues of literacy improvement, digital inclusion and accessibility are key drivers for the company's overall activities, and they promote and champion these ‘causes' as part of their daily business. In terms of charitable fundraising, Texthelp have supported several charities including Camara, Northern Ireland Children's Hospice and Mencap. There have also been collections organised for local food banks and both the Calais and Kos appeal's. Fundraisers include Pub Quizzes to raffles and Bake Off's/Cakes Sales to Car Boot Sales. There was also a Valentine's Day party, silent auction, secret santa, scary face competition and Christmas dress up. Staff have taken part in zip lines, abseiling, marathons and various fun runs including Race for Life and Colour Run which support local charities.
At Texthelp they believe it is desirable to have rounded individuals who have an active and interesting life outside work. The personal development policy feeds into that by encouraging the development of new non-work related skills and talents. The company have two kitchens which are stocked with fresh healthy food twice per week. This is provided free of charge by Texthelp and is available to all staff. Staff are encouraged to eat healthily and live an active life. Additionally each year Texthelp works with a pharmacy to provide free health checks for all staff along with an option to receive the flu vaccination.


10% of all gross profit growth is awarded to branch teams at the end of the year in the form of a cash bonus (this is in addition to the mainstream monthly bonus awards).
Regular individual Manager/Director meetings. Review of Business unit performance. Analysis of relative strengths and weaknesses, review of additional resource and training needs identified to enhance management skills. Ongoing review of Managers immediate and long term aspirations and identification of a pathway to ensure that these are attainable within the business model.
Essentially to convey the message that they are a unique company, large enough to provide opportunities for future career development yet small enough to recognise and care about the wellbeing and success of every team member.


It is not necessarily innovative but the company's CEO lives and breathes the core values and leads by example in his interactions with all employees. There is a giant poster in their office displaying the values and the company send a postcard of the same design to all new starters before they join.
It is not necessarily innovative but the company's CEO lives and breathes the core values and leads by example in his interactions with all employees. There is a giant poster in their office displaying the values and the company send a postcard of the same design to all new starters before they join.
The company take time to recruit employees who they feel will thrive in their fast-paced business and gain many benefits from it. In return, they devolve responsibility very quickly and support employee's development as they grow in their roles and take on new tasks. The company have taken a decision as a business not to follow a formal development process. Instead they coach employees day-to-day and allow them to move around the business taking on different roles to expand their skillsets and flourish in areas they enjoy. There is an internship programme through which the company found some of their most long-standing employees, including the very first! The company also run an entrepreneur programme for employees who want to go on to develop an area of the business. Examples include an employee who has created and launched their very first made-to-order sofa business; another who is in the process of launching a mattress offering in partnership with boutique hotel brand Mr and Mrs Smith; and an employee who joined to set up a Designer Platform which allows the company to support up and coming designers. There is also a Training and Development budget available for employee-directed learning. Examples of where this has been used include language lessons for employees working abroad and support enabling the CEO and CFO to join the LSE's Elite Programme.


The company provide English language classes for the Housekeeping department.
The company's Senior Management team operate an open door approach and very visible within the organisation.
The company provide English language classes for the Housekeeping department.


The senior management team sit within the main office, this makes them approachable and engaging both on a personal and professional level. As a team they are constantly looking at new ideas and innovations to help move the business forward. They have recently been experimenting with Google Glass. The team regularly communicate their thoughts and ideas in a clear and none jargon fashion and encourage feedback and suggestions on these. They will regularly arrange lunches and dinners with the teams across the business and use this as an opportunity to engage personally and professionally.
The company has identified a group of high potential managers in the business that are seen as the next generation in leadership: the Simply Business Leadership Network (SBLN). They develop a broader leadership network in the organisation that will help everyone be more effective and work closer together towards their goals; To invest in top performers in the organisation and their development; To encourage peer support and learning; To ensure that the person they report to on the Management Team is getting the support they need; To improve the business as a whole – encouraging the next layer of management to think and work cross functionally in the same way that the Management Team do; To identify and support succession planning.
They have offered CIPD support for their Learning and Development advisor; this was funded along with time away given to attend the course and to work on assignments. The company has also provided support to members of the finance team with their ACCA and AAT qualifications, affording them time off for study and funding. 23 people are working through an NVQ to achieve Cert CII which is supported with time within work being allocated to revision time, study text and support with exam funding. An employee-driven track called Level Up organise regular sessions which are delivered by employees who possess knowledge, skills and talents that they want to share with the whole business. These sessions range from product design, UX, Pensions and Investments, how insurance pricing works, building a robot, magic for beginners, creating phone apps, how the organisational contact centre works, what the CEO does in his job, to name a few. This is supported by making sure that people have the time to pursue their own development, they engage staff by encouraging them to share their skills. It makes the culture collaborative and allows people to pursue areas of interest as well as understand each other's job roles.


The company have two 5-a-side football teams and a netball team that are free for all staff to join. They also offer discounted memberships at Virgin Active and Fitness First Gyms which is available to all staff. SilverDoor provides on-site shower facilities that staff are able to use after attending the gym or cycling into work. Employees can join the cycle to work scheme which allows them to purchase a bike using a company interest free loan which they are then able to pay back monthly over the following year.
The company hold regular charity events that get everyone at SilverDoor involved. One of which, their annual sports day, is held at a local cricket club and, this year, was attended by more than 80% of employees. The day included a mixture of team games, relay races and other classic sports day events. They even rented a 115ft inflatable obstacle course and put on a BBQ that encouraged higher donations. The annual boys vs. girls netball game is another date in the SilverDoor calendar that everyone looks forward to each summer. The company also host quarterly SilverDoor Parties for all staff at the office in Chiswick. The company supplies food and drink for the evening and members of the SilverDoor Academy organise pool, darts and table football tournaments. The company's Marketing department put together quarterly internal mail outs ‘Inside SilverDoor' which contain all the latest goings-on in the company, industry gossip and highlights from the previous three months. There's also a section, ‘SilverDoor Recognised', which allows managers to acknowledge employees with exceptional performance.
The company have two 5-a-side football teams and a netball team that are free for all staff to join. They also offer discounted memberships at Virgin Active and Fitness First Gyms which is available to all staff. SilverDoor provides on-site shower facilities that staff are able to use after attending the gym or cycling into work. Employees can join the cycle to work scheme which allows them to purchase a bike using a company interest free loan which they are then able to pay back monthly over the following year.



In 5 years' time the company aim to be twice as big and twice as profitable with both existing and new products, and intend to double the amount of staff they currently have. Helping you make a difference™ is about using the values that they have listed through demonstrating their behaviours by behaving in a way that demonstrates the belief in the 8 values. The company's mission is to adapting our behaviours to match our beliefs.
The company recently created a new breakout area for all staff to use. ‘Our House' incorporating ‘The Lounge' is a space for everyone to relax and unwind during their lunch break. It is a relaxed and inviting area, with the opportunity to catch up on some daytime TV or to share a game of pool or table tennis with their colleagues. This room can also be used as an informal relaxed meeting room. This is something that the company have introduced to help enhance the wellbeing of their employees. They have also installed subsidised vending machines containing healthy snacks along with better coffee machines. The company offer subsidised eye tests for all staff and free hearing tests for those employees who are exposed to a noisy working environment. They try to accommodate flexible working hours where possible and have offered for some office based employees the option to work from home. The company offer a fully expensed company car for the sales executives, which includes funding fuel for both work and personal use.
Instead of sending Christmas cards the company usually donate money to a local charity or supply a gift to a local women's refuge. They also have a Christmas raffle and any money raised from this goes to a local charity which is chosen by the staff. The company is a major contributor to Whizz Kidz and they are now in the process of setting up their own charity, "The Arnold Haase Charitable Trust", to help the local community. They are also a major sponsor of our local radio station Red Shift Radio and are patrons of the South Cheshire Chamber of Commerce.
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