


hyphen held a 'Question Time' session for onsite teams Virgin Media, Nokia and Aviva at Head Office at Bouverie Street where members of the team from Hook, Manchester and London were introduced to representatives from both the hyphen senior management team and Adecco Group central services. They took the opportunity of having some new faces on site to host a “Q&A Question Time” panel at the end of the day where everyone was invited to ask questions of the panel. Rory Jeffcock played Paxman for the session and armed with a microphone “borrowed” from his local Karaoke bar, audience members comprising of a mix of hyphen Head Office employees and the Aviva, Virgin Media and Nokia teams were invited to grill the panel. The event was a success and following the encouraging feedback from attendees, hyphen have decided to roll the event out on a more regular basis and across all their employees.
Structured hyphen induction programme in addition to the wider Adecco Group Induction. Internal menttoring and coaching. Manager and employee work together on the personal development plan which is linked to the core competencies of the job role and identifying the skills gaps that may exist. These are reviewed during the ad hoc and mid year reviews. The Manager also takes the opportunity in these meetings to ensure that the individual is happy in their role. This provides an opportunity for discussion around an individual's wellbeing or any personal concerns they may have at work.
The senior management team took part in a roadshow to improve employee engagement across hyphen. The team visited each on site team to give them a platform to ask questions to management but also provide them with key insight into initiatives / financials etc. This has been extremely well received and hyphen will be looking to make it a regular event going forward.

The Leader is very distinctive in allowing the senior management team to get on with running the business and has a real strength in empowering his senior and other teams to own the strategy and action plans. This has a considerable positive impact on their ability to be agile as a business, enabling them to reach quick decisions in a fast-moving marketplace.
Henderson Wholesale has won many awards for the contributions which are made to charities, through Give-As-You Earn payroll deductions. Last year, employees contributed more than £100k of their pay to charities of their choice and this sum was matched by the company. The company was recently Highly Commended at the National Payroll Giving Awards for the generosity of its employees.
Many employees are paid a bonus for their contribution to the business. This provides a clear and effective link between their performance and the improvement in the business. The company also offers a 'site finders' fee to employees which encourages them to activitely seek opportunities which will benefit the company.


One of the best examples which has been running for four years and which Harrods believe is completely unique to them is the ‘Harrods One Hundred'. This is a very exclusive club whose 100 members are their best sales people. Membership is driven by the amount of sales achieved and the top sales person achieved sales of over £6 million in 2010/2011. The rewards are a special yearly dinner awards ceremony with directors and their managers. They receive a gift bag containing a £1000 gift card, pampering sessions, gifts provided by brands such as Cartier and additional employee discounts as well as a unique ID card that gives them additional senior manager privileges and finally a Harrods 100 jacket lapel pin to wear with pride.
Michael Ward is a personable, warm and engaging leader. He brings a sense of realness to Harrods' world and ensures everyone takes what they do, seriously but not take themselves too seriously. The biggest demonstration of comittment to improving the working environment was to press ahead with the refurbishment of the employee restaurant at a cost of £500,000, even though the restauraunt is going to be moved to a different floor and location in approximately18 months time. Many companies would have said that the employees could wait, but because the leadership team were sensitive to the feelings and frustration the poor quality of food, the ambience, decor etc. was creating, they pressed ahead with the refurbishment. This was an appropriate grand gesture towards employees.
Michael Ward is a personable, warm and engaging leader. He brings a sense of realness to Harrods' world and ensures everyone takes what they do, seriously but not take themselves too seriously. The biggest demonstration of comittment to improving the working environment was to press ahead with the refurbishment of the employee restaurant at a cost of £500,000, even though the restauraunt is going to be moved to a different floor and location in approximately18 months time. Many companies would have said that the employees could wait, but because the leadership team were sensitive to the feelings and frustration the poor quality of food, the ambience, decor etc. was creating, they pressed ahead with the refurbishment. This was an appropriate grand gesture towards employees.


Managers ask for 360 appraisal feedback on their own work from colleagues and subordinates and constantly mentor and appraise individuals in their teams, highlighting and taking initiative if they notice any areas of expertise are lacking. Managers listen to their staff's needs and treat all staff like family members. Group Positive offer a defined career path and have regular reviews and appraisals. Weekly management team meetings are held to discuss all aspects of the business and company as a whole.
Group Positive provides staff with thank you cards, flowers, cakes, champagne and husband and wife weekends to the South of France in appreciation for their work.
Group Positive provides staff with thank you cards, flowers, cakes, champagne and husband and wife weekends to the South of France in appreciation for their work.

All staff were asked to submit suggestions that could improve Greene & Co both internally and in the service the company offers to customers. They have a company colleague rep who staff can talk to in absolute confidence about any problems/issues they may have (be it to do with work or of a personal nature). The colleague rep can feedback any issues to senior management. All staff at Greene & Co have a monthly one-to-one with their manager, and a quarterly one-to-one with David Pollock the MD, where any feedback can be given.
All staff were asked to submit suggestions that could improve Greene & Co both internally and in the service the company offers to customers. They have a company colleague rep who staff can talk to in absolute confidence about any problems/issues they may have (be it to do with work or of a personal nature). The colleague rep can feedback any issues to senior management. All staff at Greene & Co have a monthly one-to-one with their manager, and a quarterly one-to-one with David Pollock the MD, where any feedback can be given.
Managers carefully monitor how their team is performing and whether they are achieving their goals. Managers will review progress in one-to-one's, and put measures in place to provide extra training if needed. One-to-one's with managers are also for receiving feedback from staff as well as giving it. Sales techniques are also covered in monthly company training sessions.

Managers review if the skills and the capacity of employees in their team needs to be reconsidered against the requirements of the work, both in team and 1-2-1 meetings on a weekly and monthly basis. At appraisal interviews, managers discuss with each employee what their personal aspirations are. Managers also debrief their teams after Board meetings. Discussions are encouraged whereby employees can ask questions and receive feedback in an open and honest environment.
Gleeds has an internal team known as "GYM" - Gleeds Young Marketeers - which has been running for circa 20 years. Younger members are encouraged to sign up and take part in the activities designed to help develop a sense of belonging and build up long term internal and external relationships. Activities include a conference (attended by 120 GYM members from across the world) sailing, bowling, wine tasting events with clients and charity marathons. 2011 saw a re-launch of GYM with new members and greater involvement. As well as occupational health provision and employee assistance programmes, they have also run yoga and massage courses at Head Office and their social calendar includes Christmas events, sailing days, team sports, away days and charity fund raising.
Gleeds has an internal team known as "GYM" - Gleeds Young Marketeers - which has been running for circa 20 years. Younger members are encouraged to sign up and take part in the activities designed to help develop a sense of belonging and build up long term internal and external relationships. Activities include a conference (attended by 120 GYM members from across the world) sailing, bowling, wine tasting events with clients and charity marathons. 2011 saw a re-launch of GYM with new members and greater involvement. As well as occupational health provision and employee assistance programmes, they have also run yoga and massage courses at Head Office and their social calendar includes Christmas events, sailing days, team sports, away days and charity fund raising.

Fortune Cookie hold regular reviews of performance, recognise and reward outstanding performance through incentives based on goals, have regular announcements to the company about great work and achievements, regular formal and social get together's for the whole company.
Fortune Cookie hold regular reviews of performance, recognise and reward outstanding performance through incentives based on goals, have regular announcements to the company about great work and achievements, regular formal and social get together's for the whole company.
Fortune Cookie hold regular reviews of performance, recognise and reward outstanding performance through incentives based on goals, have regular announcements to the company about great work and achievements, regular formal and social get together's for the whole company.

What works particularly well at Fleishman-Hillard is that the results per office/team are shared in groups, providing a forum for feedback and an exchange of views. Senior leaders in the business agree particular areas of focus for the next year, either in teams or office-wide. This provides a strong sense of continuous improvement and a desire to seek feedback. Also this year, the Managing Director of the London office conducted a series of listening sessions – Staff Clinics – made up of groups cutting across the different teams to gather detailed employee feedback on a first-hand basis and to foster greater transparency and collaborations.
What works particularly well at Fleishman-Hillard is that the results per office/team are shared in groups, providing a forum for feedback and an exchange of views. Senior leaders in the business agree particular areas of focus for the next year, either in teams or office-wide. This provides a strong sense of continuous improvement and a desire to seek feedback. Also this year, the Managing Director of the London office conducted a series of listening sessions – Staff Clinics – made up of groups cutting across the different teams to gather detailed employee feedback on a first-hand basis and to foster greater transparency and collaborations.
Each summer Fleishman bring the teams together for an away day and partner with an external events company. In 2011 they split the company into teams to participate in a dragon boat race followed by a Summer BBQ. Other events include: Karaoke, bowling and ice skating. Children's Christmas Party. One morning in December is set aside for staff to bring their children to a Christmas Party with games and an entertainer. A senior staff member, usually their MD dresses as Father Christmas. There is a Team Christmas Lunch. Each team will organise a lunch or drinks to celebrate the end of the year. Fleishman have a company Christmas Party. They bring the company together to celebrate the end of the year. Fleishman choose a stylish venue and host champagne cocktails followed by dinner and dancing into the small hours. Employees can have an in House Massage. Fleishman set up drinks in their reception area to encourage staff to get together at the end of the week. In the summer, they set this up on the deck of their roof terrace.


Fleet Hire have a number of communication channels to encourage open and honest feedback. These include; Stress Management committee, represented by each area of the business and facilitated by an external counsellor. Anonymous suggestions box, reviewed monthly by management. Social Committee. Q &A sessions after each monthly floor presentation.
Monthly company funded stress management discussions, facilitated externally, which includes 'stress free days' utilising stress relieving methods. Company funded external quarterly in work hours health and wellbeing consultations covering diet, blood pressure, cholesterol testing, BMI etc. Company subsidised gym membership.
Monthly company funded stress management discussions, facilitated externally, which includes 'stress free days' utilising stress relieving methods. Company funded external quarterly in work hours health and wellbeing consultations covering diet, blood pressure, cholesterol testing, BMI etc. Company subsidised gym membership.
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