Wacoal supports local charitable initiatives and women's shelters. Redundant products are sent to Africa to support community projects that provide underwear to women who cannot afford it. It donates to organisations such as The Cowshed, which helps people in times of crisis, such as women fleeing domestic abuse.

The company values are "passion, team and work-life balance". Staff are inspired to be passionate about what Wacoal does and believe in its products. They are encouraged to work as a team with a common goal and the culture discourages doing long days or answering emails outside working hours.

Oakland has a dedicated menopause support policy available. For managers, recognising the symptoms of the menopause is vital to treating an affected employee fairly. This policy includes installing a water cooler, providing desk fans, making rooms for rest available, allowing for more frequent breaks, quiet working spaces, and extended deadlines.

As part of its Oakland Gives Back scheme, it matches the amount raised for any employee taking part in charity fundraising. If at the end of the financial year the amount allocated to good causes has not been spent it asks employees to nominate small local charities close to their heart.