My Manager
Personal Growth

Growth Fuels Engagement

Investing in development boosts retention and shows employees they're valued. When employees grow, your organisation thrives.
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ControlCircle

The senior management team work closely with managers to ensure that they are aware of targets and objectives and have the resources at their disposal to achieve the required end result. Clients often acknowledge a job well done. This client communication is shared throughout the Company.

At the end of every quarter all employees attend a company presentation given by the CEO in which the CEO goes over the last quarter's results, the company's direction going forward, and any other interesting company news. At the end of the presentation, awards are given out for two categories: Customer First and Team Player. Nominees for the Customer First award demonstrate commitment to supreme service, quality delivery, solution innovation and creative problem solving that has a measurable positive impact on customers. ControlCircle Team Player Award nominees are consistently supportive, creative and always finding ways to add value to their colleagues and the company, ensuring that both ControlCircle and their customers reap the many benefits of them all moving in the same direction to deliver a common set of goals and objectives. Employees are encouraged to nominate team members from across the business for both awards and winners are chosen by the number of nominations. Winners receive up to £100 to spend on an experience day of their choice.

The senior management team work closely with managers to ensure that they are aware of targets and objectives and have the resources at their disposal to achieve the required end result. Clients often acknowledge a job well done. This client communication is shared throughout the Company.

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CloudSense

Whilst the team building events always contain a social element and are memorable due to their uniqueness, the most memorable event is the “Monthly Muster”. This is a free form social held at the end of the day on the fourth Thursday of every month in the London office. CloudSense provide simple food and some drinks, but the organisation and content of the get together is run entirely by the employees in a democratic manner. They use the internal collaboration social tools to discuss and promote the "Monthly Muster". The majority of employees work remotely or on customers' premises so this is very much a monthly social, and what makes it so memorable and enjoyable is the enthusiasm people have for it and the bonding it creates beyond normal work.

For CloudSense listening to employees and seeking their ideas and feedback is at the core of engaging with them. The introduction of their social collaboration tool “Chatter” has created a mind shift at CloudSense. All of the senior management team are on Chatter and can post messages, files, videos, etc instantly to the whole company. Any employee can also direct post a message directed to each other, including the senior management team. That message is public so anyone within the company can view the response. They have found that this has created a real time conversation that has driven engagement as it has driven instant public conversations from the management team that everyone can see and respond to. The company no longer use email as their communication tool internally as Chatter has opened up the internal conversation through becoming a social enterprise.

The company have a comprehensive Performance Management policy which supports individual growth and development in line with the company's requirement for skills. Performance Management for CloudSense is a continuous process that starts the day an employee commences employment, from on-boarding through to probation review, regular one-to-ones and yearly annual appraisals. The process is designed to evaluate performance in 3 ways: 'Skills Assessment' to define their skills, 'Behaviours Assessment' to ensure that not only do employees develop the right skill sets for their current role and achieve a desired career path, but they also do their job in a way that is consistent with CloudSense brand values, and an 'Objectives Review' to assist in personal development the achievement of wider company goals.

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Cloudreach

People are motivated and engaged by working with other smart people. The way managers implement this is to not compromise during recruitment, and keep a consistently high level of motivated and intelligent staff.

People are motivated and engaged by working with other smart people. The way managers implement this is to not compromise during recruitment, and keep a consistently high level of motivated and intelligent staff.

People are motivated and engaged by working with other smart people. The way managers implement this is to not compromise during recruitment, and keep a consistently high level of motivated and intelligent staff.

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City West Housing Trust

Their corporate behaviours of Empowering & Motivating and Striving For Excellence both set the corporate expectations of how Managers and staff should perform and when they should challenge unrealistic expectations. The corporate PDR process outlines the number of performance objectives that should be set using the SMART principle. The HR team conduct a sample of all PDR objectives to ensure that they are fair and consistent across the organisation and free from any bias towards staff. Effective performance is rewarded within the PDR process with the bonus payment scheme. A corporate validation exercise process is undertaken to ensure that the performance ratings given to staff are evenly distributed and also free from bias.

Their corporate behaviours of Empowering & Motivating and Striving For Excellence both set the corporate expectations of how Managers and staff should perform and when they should challenge unrealistic expectations. The corporate PDR process outlines the number of performance objectives that should be set using the SMART principle. The HR team conduct a sample of all PDR objectives to ensure that they are fair and consistent across the organisation and free from any bias towards staff. Effective performance is rewarded within the PDR process with the bonus payment scheme. A corporate validation exercise process is undertaken to ensure that the performance ratings given to staff are evenly distributed and also free from bias.

There are a number of effective ways City West supports employees through the Personal Development Review process and training offered, but the Excellence Academy in particular stands out. City West's Excellence Academy develops the leaders of tomorrow through training opportunities and mentoring. The Excellence Academy is about City West identifying high performers, talent and future leaders within the company; investing belief, time and effort into developing those individuals for the future and is one strand of their approach to talent retention and succession planning. Such is the success of this initiative; many graduates have taken on new projects or have been promoted. In total nine of the twelve employees involved in the scheme have been promoted since it started.

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CBG Consultants Ltd

CBG Consultants have all the standard good practice processes in place to gather feedback face to face, with regular formal meetings, presentations and informal conversation etc. They believe their open door policy and no blame culture provides the right environment to encourage honesty and transparency. The company also have a dedicated feedback
e-mail address which gives staff the opportunity to provide feedback in an anonymous way. This year CBG have also undergone their Investors in People re-assessment and they are delighted to have achieved BRONZE status.

CBG Consultants have all the standard good practice processes in place to gather feedback face to face, with regular formal meetings, presentations and informal conversation etc. They believe their open door policy and no blame culture provides the right environment to encourage honesty and transparency. The company also have a dedicated feedback
e-mail address which gives staff the opportunity to provide feedback in an anonymous way. This year CBG have also undergone their Investors in People re-assessment and they are delighted to have achieved BRONZE status.

CBG Consultants have all the standard good practice processes in place to gather feedback face to face, with regular formal meetings, presentations and informal conversation etc. They believe their open door policy and no blame culture provides the right environment to encourage honesty and transparency. The company also have a dedicated feedback
e-mail address which gives staff the opportunity to provide feedback in an anonymous way. This year CBG have also undergone their Investors in People re-assessment and they are delighted to have achieved BRONZE status.

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Browne Jacobson LLP

In addition to the thousands of pounds raised over the years by their people through activities such as jeans days, raffles, donations at the annual Christmas carol concert and firm quiz, profits raised from book and CD sales, clothing collections and sponsored events, Browne Jacobson has established the Browne Jacobson Charitable Trust which is funded by the partnership and enables employees to apply for grants for their chosen charities. In the last financial year, ended April 2012, they have distributed £12,000 to worthy causes across the Midlands.

Browne Jacobson recognise that people work hard on their behalf and they aim to provide them with recognition for their efforts. They provide a range of core benefits available to every employee from the day they join the firm. These are income protection, a group pension and life assurance which give their employees peace of mind during their time with the company. In addition to these core benefits they also offer a range of flexible benefits and the employees were consulted on what they wished to be able to flex their salary for before the scheme was launched. The flexible benefits are the pension, private medical care, childcare vouchers, cycle to work, critical illness, dental insurance, travel insurance and the ability to flex their life assurance up or down. If someone reduces the amount of life assurance they enjoy, the firm gives them the money back into their salary. Brown Jacobson also hold annual Wellbeing and Benefits Fairs. This year all of the benefit providers were able to attend to inform and educate as well as to pamper. Free manicures, cycle repairs, commute planning, head massages, healthchecks and hand massages were offered. The feedback was excellent.

Browne Jacobson's aim is to give their people what they want and need! However, their experience is that interventions have the best chance of success if they work with ideas put forward by the departments themselves. After all, they are in the best position to understand what they need. The creation and implementation of the firm's development frameworks is a classic example of this. One of the company's departments approached them with a request to help its solicitors understand what they needed to do at each stage of their career to be successful in that role and prepare themselves to move up to the next level. From that discussion was borne the development framework, a type of competency framework designed to provide a clear and consistent structure for the skills, knowledge and behaviours required by their people, focusing on the four key skills areas the business needs, personal effectiveness, management and leadership effectiveness, business effectiveness and technical effectiveness.

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Botanic Inns Limited

Long service awards - This is an annual event which rewards and recognises staff contribution through long service, loyalty and commitment. At the annual Long Service Awards Banquet, Botanic Inns recognises 5, 10, 15, 20, 25 and 30 years service, through the awarding of additional holidays, presentation jewellery, holidays and cash rewards. This event is attended by staff receiving the awards, their partners and the Senior Management Team. To recognise the importance of this event and to emphasise the contribution made by staff, the Lord Mayor is invited to say a special word of thanks and to underline the part that staff play, not only toward company success but also to the community in which they work.

Long service awards - This is an annual event which rewards and recognises staff contribution through long service, loyalty and commitment. At the annual Long Service Awards Banquet, Botanic Inns recognises 5, 10, 15, 20, 25 and 30 years service, through the awarding of additional holidays, presentation jewellery, holidays and cash rewards. This event is attended by staff receiving the awards, their partners and the Senior Management Team. To recognise the importance of this event and to emphasise the contribution made by staff, the Lord Mayor is invited to say a special word of thanks and to underline the part that staff play, not only toward company success but also to the community in which they work.

The company held its Annual “Celebrate Your Success” event which celebrated and recognised training achievement and individual staff development. This event was attended by over 200 staff who undertook a variety of training programmes ranging from customer services to professional cookery. Staff who attended the event were addressed by the Managing Director who personally thanked each member of staff and awarded certificates to mark their achievements. The Celebrate Your Success event was also attended by a representative of the Pubs Federation who emphasised the importance of the Companies' reputation, not only within the trade but also in the wider community in which it operates. Attendees at this event had the opportunity to meet staff from different areas of the business and to see for themselves, how they as a staff team which is responsible for the continued success of the Company. Feedback from staff in terms of the “Feel Good Factor” has been excellent and it has resulted in an increase in morale as demonstrated in this year's annual survey.

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Berkeley Scott Ltd.

As a company Berkeley Scott strives to ensure that all of its employees are set challenging targets to get the best out of them, that are both realistic and achievable. The Managers of the business are given the autonomy and freedom to set their own financial targets, budgets and Key Performance indicators, which are benchmarked internally across the parent company and then externally across the sector. All managers are encouraged to operate an open door policy to facilitate open and approachable relationships with their teams. The Managing Director has individual 1:1s with each employee at least twice a year, to ensure that they have a clear understanding of how they feel within their role, which is then cascaded to the managers.

Reward for performance is a key facet of the remuneration strategy and therefore there is an opportunity for each employee to achieve a significant amount of their annual compensation through commission on sales. This is, however, a fairly rigid scheme and does not really achieve the relevant in company recognition desired. In order to address this the business has for some years run an annual incentive. This is launched each year at the annual conference and takes the form of the top ten employees/managers going on an all expenses paid overseas trip for four nights. The purpose of this trip is to engender healthy internal competition, create a high achiever business forum - one day of the trip is devoted to a business improvement workshop and recognise performance within the business. Every employee, whether in sales, administration or management is included in this incentive and there are regular monthly updates as to how each employee is doing against their objectives. For the first time in 2012 Berkeley Scott also introduced a silver and bronze level to reward individuals who over performed but did not make the overseas trip. This involved cash prizes and extra holiday days and was extremely well received

As a company Berkeley Scott strives to ensure that all of its employees are set challenging targets to get the best out of them, that are both realistic and achievable. The Managers of the business are given the autonomy and freedom to set their own financial targets, budgets and Key Performance indicators, which are benchmarked internally across the parent company and then externally across the sector. All managers are encouraged to operate an open door policy to facilitate open and approachable relationships with their teams. The Managing Director has individual 1:1s with each employee at least twice a year, to ensure that they have a clear understanding of how they feel within their role, which is then cascaded to the managers.

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Armajaro Trading

Armajaro run a not for profit organisation called Source Trust that supports and promotes sustainable farming pratices throughout the developing world. They focus on solutions which enhance the farmers ability to trade, help farmers living in poverty to improve crop yield and quality, to create sustainable livelihoods and improve the long term welfare of themselves and their communities. Armajaro also own a company called 'GeoTraceability Ltd which creates transparency around the sourcing of commodities to ensure that their customers can reassure consumers that products are fair trade.

The Leader of the organisation is open and approachable to all staff. He is passionate about their business, the history of it and the capability of his staff to continuing building the business globally.

The staff and company as a whole are very committed and work hard but due to the flat management structure, everyone can see what Armajaro do and what they are striving for. If you have an idea, you are encouraged to share it.

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Appsense Ltd

In the UK Appsense hosted their kick off in July which was attended by the majority of the UK employees and the EMEA/ROW staff. It was a great day despite the rain - a very competitive afternoon of their own version of the Olympics followed by a wild west night and the first ever presentation of long service awards to staff with 10 years service. It was an emotional and highly motivating event.

Appsense hold fortnightly round ups - in person in the UK office - where between 3-6 people will stand up and give a brief 'round up' of key news/activities/thanks etc. to all staff. After this the company expect and get feedback, questions and suggestions from staff on what could be done better either fed back directly to the people standing up or through the senior management team.

In the UK Appsense hosted their kick off in July which was attended by the majority of the UK employees and the EMEA/ROW staff. It was a great day despite the rain - a very competitive afternoon of their own version of the Olympics followed by a wild west night and the first ever presentation of long service awards to staff with 10 years service. It was an emotional and highly motivating event.

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