first direct

Hidden mission statement
http://www.firstdirect.com

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

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56
Best Company to work for in the UK
No items found.
th
Best Company
to work for

IT IS ALL about engagement at First Direct, and you can't get engagement without teamwork. Sitting in baths of strawberry jelly, walking homeless pooches for the Dog's Trust, packing food parcels for homeless people and cycling 200 miles through driving rain for ChildLine — it's all part of building camaraderie while putting something back into the community at the same time. There are also weekly buzz sessions for each team to engage, motivate and develop team spirit, as well as monthly meetings which include icebreakers and team-building exercises. The bank's staff believe colleagues go out of their way to help each other (an 81% positive score, ranking 13th). Significantly, the organisation also ranks 13th for the conviction that the bank provides a great service to its customers (89%). Employees feel a strong sense of family in their team (77%) and care for each other (82%, ranking 21st). They also say that they have the support they need to provide a great service (73%). First Direct employs 2,806 people with a typical job being a customer representative on an average salary of £16,499. The average age of employees is 37 and 1,832 people have worked for the organisation for more than five years — 475 of them for more than 15 years. Perks include performance-related pay, share options, an on-site crèche, vouchers for childcare, free sports facilities, an occupational health and wellness programme, extra holidays, dental insurance, critical illness cover and concierge services. Staff are happy with their pay and benefits (69%) and believe they are paid fairly for the work they do relative to people in similar positions in other organisations (65%). Employees do not feel exhausted when they come home from work (52%, ranking 24th) and do not spend too much time working (63%, 20th). The job does not interfere with responsibilities at home (72%, 24th) and people are happy with the balance between home and work life (71%). A best place to work team tries to make work a "fantastic experience". For example, during the World Cup, there was a keepy-uppy challenge with giant size footballs across departments as well as a wag week with a nail and beauty bar and beauty gift stalls, while the company celebrated its 21st birthday with street entertainers, music, cake and bubbly. The bank's annual Amazing People Dinner offers awards for employee of the year, amazing idea, amazing leader, amazing act of giving and amazing team. firstdirect.com

Featured Workplace Factors

My Team

91% of staff agreed

My team is fun to work with

Whilst First Direct don't have a specific budget for fun and social events they have an overall engagement budget which looks at events and activities to drive up engagement and make First Direct the best place to work. They have a Best Place to Work team designated to making coming to work at first direct a fantastic experience. Some of their previous events have included a football themed month to tie in with the World Cup which saw an inflatable table top football in the car park, a keepie uppie challenge with giant sized footballs across departments and a Wag Week with a nail and beauty bar and beauty gift stalls to appeal to their female population.

My Company

88% of staff agreed

I feel proud to work for this organisation

Whilst First Direct don't have a specific budget for fun and social events they have an overall engagement budget which looks at events and activities to drive up engagement and make First Direct the best place to work. They have a Best Place to Work team designated to making coming to work at first direct a fantastic experience. Some of their previous events have included a football themed month to tie in with the World Cup which saw an inflatable table top football in the car park, a keepie uppie challenge with giant sized footballs across departments and a Wag Week with a nail and beauty bar and beauty gift stalls to appeal to their female population.

My Manager

85% of staff agreed

My manager regularly expresses their appreciation when I do a good job

First Direct's intranet holds a recognition microsite where individuals can learn about what great recognition looks like, what kind of recognition is available and a leadership toolkit on the most effective ways to recognise their people. First Direct have also trained their leaders on the 'A Carrot a Day' principles and held a Chest Elton Recognition Masterclass to engage their leaders with what recognition done well does for their people and their business.


Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

List Positions

National Ranking
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56
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56
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56
Best NFP Organisations to work for in the UK
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Best Companies to work for in Yorkshire & The Humber
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