People managers in the organisation are given a great deal of support. They hold Line Manager Workshops which are led by the HR Suffolk Leadership Academy with the aim of developing the future and current leaders. Training is given to line managers on HR issues such as absence management, capability and grievances. There is also support and pay should managers wish to take external qualifications such as the ILM. Support opportunities are also given through team meetings.

NHS Suffolk ensure that employees feel rewarded for their efforts through team away days and the Chief Executive runs a cake event to celebrate the organisations success. In addition announcements and acknowledgements are made at the monthly staff briefings to those employees who have excelled in their day to day role. A range of personal development initiatives are in place such as access to a mentor and an external network with other public sector organisations and peer support networks particularly for middle and senior managers.

Formal team building is held a couple of times a year to encourage employees to build strong relationships and have fun outside of the office environment. For example, they held an organisation away day last year with the theme of ‘Old World – New World'. Every member of staff was invited to attend and arrangements were put in place to provide adequate cover for the office to remain open to enquiries. At this event they explored, with full participation of all present, the behaviours that they wanted to see within the organisation. In addition members of staff participated in presentations which looked at how they work and ways of working more efficiently. One theme that resonated with lots of staff was the ‘time thief' who stops to ask you a quick question that then turns into a detailed conversation or the other time thief who leaves everything to the last minute and then expects others to be able to meet their own timeline.