Wyboston Lakes Resort

We’re a multi-faceted resort situated midway between Cambridge and Milton Keynes set in 380 acres of countryside.
Hidden mission statement
http://www.wybostonlakes.co.uk

Officially a Very Good
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Officially a World Class
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45
Best Company to work for in the UK
May 2021
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Best Company
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Teamwork at Wyboston Lakes conference and leisure resort saw Managers taking on a host of new roles while most staff were furloughed or working from home. To host a training event for the local ambulance service in 2020, Senior Managers became Chefs, Housekeepers, Receptionists, Waiters and Kitchen Porters.

The 380-acre complex halfway between Cambridge and Milton Keynes was the first meetings venue in the UK to be approved as Covid-safe and in September 2020 it hosted a government pilot event to showcase its six-figure investment in measures such as thermal imaging cameras, screens in the bars, restaurants, spa and reception, clear signage, PPE, cleaning and social distancing rules.

The resort, which also features a five-star spa, an 18-hole golf course and watersports centre, is a family business now chaired by Chelsey Hutchinson, who has taken over from her father Steve and represents the third generation at the top of the business. Family values flourish throughout the team of 450 employees, 85% of whom are from the local St Neots area.

For the past year, increased communication has been key to maintaining team spirit through the Wybo Weekly Wrap, featuring business updates and wellbeing tips.

In 2020 the business won three awards for its commitment to the environment and is continuing to reduce its carbon footprint with plans for solar and wind power. Spa guests use biodegradable hair towels to reduce laundry.

Featured Workplace Factors

Personal Growth

79% of staff agreed

The experience I gain from this job is valuable for my future

Managers nominated team members to take part in a Bridge to Success programme to encourage people to use their strengths to take their career forward. Monthly sessions and homework helped to build new management skillsets such as presentation and handling difficult conversations.

Wellbeing

79% of staff agreed

I am happy with the balance between my work and home life

A new Wellbeing Wednesday was introduced in the past year to keep staff feeling their best while furloughed or working from home. A team survey at the end of January 2021 reported that employees felt they had “amazing” support during the pandemic.

Fair Deal

73% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

Everyone at Wyboston Lakes collected a pay rise in April 2021. There is a management bonus scheme and other staff can earn an extra £200 a year if their team's customer service targets are met, amounting to £8,000 in 2019. The scheme is due to resume when the complex reopens.

Quick Facts

Organisation established in
1983
Total number of employees
1
Number of UK locations
36
Employee average age
38% : 62%
Male : Female employee ratio
11%
Employees earning £35k+
21%
Employee turnover (voluntary)

Benefits

Women in Senior Management

At least 40% of senior managers are women.

List Positions

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45
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45
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45
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45
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45
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10
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Quote from the top...
"After the toughest year this company has ever experienced, we are thrilled that our team are so engaged and have commented so positively on working at Wyboston Lakes. It is feedback like this that spurs us on to keep improving things for the team and to try even harder to make Wyboston a great place to work, no matter what life throws at us."

Steve Jones, Managing Director - Wyboston Lakes Resort

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