State of Engagement 2026 Report |
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The company have an Employee Forum who represent different areas of the company and who build bridges between teams. They meet bi-monthly.
The company offer Training programmes, mentoring, shadowing and workshops.
The company offer Training programmes, mentoring, shadowing and workshops.
A key area of focus for the business has been the ongoing delivery of the Leadership development programme delivered through: A series of internal workshops ,residential course supported by external Leadership coach promotion of one to one coaching and mentoring ,focus during Performance Review process to drive change, demonstrate return on investment as well as identify future development needs. Weekly 'Standing room Only' and monthly senior management team meetings provide a forum for managers to discuss and resolve issues within their departments. All managers have a fortnightly 121 session with the CEO which is a combination of discussing issues, problem solving and mentoring. Management bonus scheme rewards managers for achievement of objectives. Johnson Fleming run team building events periodically, typically annually. Their 2015 event consisted of 8 teams in the company competing against each other to raise as much money as possible for their charity of the year in one day, which resulted in over £4,000 being raised for CLIC Sargant. When planning team building events, the company identify individuals who are currently receiving management training or are identified as potential leaders, to be team leaders, to give them management experience, and allow them to show senior management how they perform in that situation.
In addition to EAP, and discounted gym membership available via the company's private medical insurance, they also offer membership to all employees of the Edenred voucher scheme. This allows employees to buy discounted vouchers for shopping and leisure activities including meals and entertainment, holidays and spa activities.
In addition to EAP, and discounted gym membership available via the company's private medical insurance, they also offer membership to all employees of the Edenred voucher scheme. This allows employees to buy discounted vouchers for shopping and leisure activities including meals and entertainment, holidays and spa activities.
Their “Club Excel” programme has been running for some years now. Club Excel is an all-expenses paid 5* holiday, for a period of 4 days and includes excursions, a gala dinner and other special events. The top 5% of employees (32 employees in 2014) are selected from all parts of the business including sales and head office functions to recognise unique and outstanding contributions. Winners are announced as part of a gala dinner at their annual company conference that all employees attend. Winners can take their partners if they wish. Previous destinations have included Monte Carlo, Lisbon, Cape Sounio and Montreaux
Their “Club Excel” programme has been running for some years now. Club Excel is an all-expenses paid 5* holiday, for a period of 4 days and includes excursions, a gala dinner and other special events. The top 5% of employees (32 employees in 2014) are selected from all parts of the business including sales and head office functions to recognise unique and outstanding contributions. Winners are announced as part of a gala dinner at their annual company conference that all employees attend. Winners can take their partners if they wish. Previous destinations have included Monte Carlo, Lisbon, Cape Sounio and Montreaux
Their “Club Excel” programme has been running for some years now. Club Excel is an all-expenses paid 5* holiday, for a period of 4 days and includes excursions, a gala dinner and other special events. The top 5% of employees (32 employees in 2014) are selected from all parts of the business including sales and head office functions to recognise unique and outstanding contributions. Winners are announced as part of a gala dinner at their annual company conference that all employees attend. Winners can take their partners if they wish. Previous destinations have included Monte Carlo, Lisbon, Cape Sounio and Montreaux
The company have a 50 day per year charity bucket and they encourage staff to use these days for charity related events. Employees need to apply directly with the charity committee to use some of the 50 days from the pot. Some have used days to work with homeless charities, to do fundraising activities or to spend time in local schools listening to children read. This financial year, in the company's Manchester office, they are supporting Salford Foodbank with all funds raised going to this great cause. Currently there is people using their ‘Giving Something Back' time to undertake shopping collections and deliveries, as well as packing food parcels for Foodbank visitors. The company have a great apprenticeship programme working with a local training college. They currently have 7 apprentices who they have high hopes of keeping on when they qualify. The company very much enjoy taking raw talented young people and seeing qualified professional men and women develop over the year.
IT Lab has a strong culture of ensuring that staff look after their well-being. The company offer several well-being benefits; free fruit, drinks & breakfast, quit smoking programme, on-site gym, circuit training at lunch, table tennis tables, badminton course, mountain bikes, weekly yoga classes, weekly pilates classes, weekly five a side football, tag rugby, monthly massage days, subsidised gym membership, pool table, darts board, non-work related lifestyle course which include badminton, canoeing, gymnastics, swimming and ceramics and jewellery design.
The company are always looking to boost team interaction and have a dedicated social committee to help host a range of fun activities and team building events across each location. Alongside that, they hold company-wide quarterly meetings which give each department the opportunity to feedback their team's news for the quarter. At this meeting, the company present awards such as iPads, weekend trips for 2 and £50 vouchers to what they call their ‘heroes of the month'. The winners are decided by employees and nominations are collected via an internal survey. To ensure communication is flowing in-between our quarterly meetings, we also send out an IT Lab newsletter which each department contributes to.
The Isoscars are held annually to reward and recognise employees effort in bringing the values to life. Everyone has the opportunity to nominate a colleague in each category and also to nominate a ‘team of the year'. Once nominations close, a panel made up of the Chief Exec, Assistant Director (People), Chair of the Staff Forum, a manager and team leader, individually shortlist the nominations, they then meet as a group to agree the winners and runners up in each category. All of the individual winners in the values categories are then pooled together and an overall ‘employee of the year' is chosen. Everyone who receives a nomination is commended publically and receives a branded Isoscar card that is addressed personally to them. The awards were presented by the Executive Team and Assistant Directors. This year it took place at the Beacon Centre in Newcastle.
The Isoscars are held annually to reward and recognise employees effort in bringing the values to life. Everyone has the opportunity to nominate a colleague in each category and also to nominate a ‘team of the year'. Once nominations close, a panel made up of the Chief Exec, Assistant Director (People), Chair of the Staff Forum, a manager and team leader, individually shortlist the nominations, they then meet as a group to agree the winners and runners up in each category. All of the individual winners in the values categories are then pooled together and an overall ‘employee of the year' is chosen. Everyone who receives a nomination is commended publically and receives a branded Isoscar card that is addressed personally to them. The awards were presented by the Executive Team and Assistant Directors. This year it took place at the Beacon Centre in Newcastle.
As part of the Wellbeing initiative they have workplace Therapy Sessions whereby staff can have a head massage, back and shoulder massage or reflexology session during their working day at a reduced prices. The feedback received from staff has been very positive. They also participate in the Better Health at Work Award and through recent assessment were awarded Silver level. One of the campaigns that they ran was the Hydration Challenge whereby they purchased water bottles for all employees and encouraged them to increase their water intake during working hours.
The Teleworking Scheme has enhanced work life balance and welfare of staff, giving them greater flexibility in how they organise their working lives and balance the demands of their career with their domestic responsibilities and personal wellbeing. Staff take part in the annual 'Step Challenge' each year and have to achieve 10,000 steps a day. This is a lot of walking/running to do. If you don't achieve 10,000 steps each day you forfeit £1. Total forfeits are donated towards our charity.
The Teleworking Scheme has enhanced work life balance and welfare of staff, giving them greater flexibility in how they organise their working lives and balance the demands of their career with their domestic responsibilities and personal wellbeing. Staff take part in the annual 'Step Challenge' each year and have to achieve 10,000 steps a day. This is a lot of walking/running to do. If you don't achieve 10,000 steps each day you forfeit £1. Total forfeits are donated towards our charity.
The Teleworking Scheme has enhanced work life balance and welfare of staff, giving them greater flexibility in how they organise their working lives and balance the demands of their career with their domestic responsibilities and personal wellbeing. Staff take part in the annual 'Step Challenge' each year and have to achieve 10,000 steps a day. This is a lot of walking/running to do. If you don't achieve 10,000 steps each day you forfeit £1. Total forfeits are donated towards our charity.
MGROUP has a unique and innovative appraisal system which incorporates 360 degree feedback. Staff and managers are able to appraise how the previous year has gone and put together a plan for the year ahead. They use a matrix-based system that measures each individual aspect of the role being appraised (including its skills), and ask staff if they have anything they want to improve on. This process creates a growth plan for every employee, technical or otherwise. Development needs are agreed between the employee and their line manager, and are then communicated to HR to allow them to be built into the annual resourcing plan. This allows employees to be trained to maintain excellence and also provides access for employees to any aspirational or cross-platform development that will help to further their career goals. In this way, they are able to support a wide range of career and development goals, including Microsoft certifications, shadowing, in-house and external training, membership of professional bodies and even part-time college and university courses. On average, each employee has 20 days of professional development per year logged in our timesheet system. There are also regular quarterly reviews to alter and update employee training plans where necessary, making each plan a responsive, constantly evolving document. They encourage staff to meet monthly with their professional development manager to review their ongoing activities. They have also added 'post-project feedback' where employees can give and receive feedback at the end of a project so that individual contributions can be recognised before moving on to the next project.
IMGROUP have introduced the OpenSpaces format, an exciting and unique new methodology that gives employees the space to create new ideas and helps make IMGROUP a better and more innovative place to work. OpenSpaces happens on a quarterly basis, in which employees are invited to submit workplace challenges in advance. Challenges might include, for example, ‘how to improve the office space' or ‘how to improve project management methodology'. An afternoon is put to one side for the event, and each individual who has submitted a challenge with potential to be converted into a development area (as judged by a combination of their peers and senior leadership team members) takes a space in the office and is joined by other colleagues who are interested in the idea to brainstorm on the challenge. Colleagues can join in on multiple sessions. At the end of each session selected individuals take ownership on moving the idea forward, with time deliberately set aside in the working week to encourage this process. For a less formal submission of ideas for improvement, there is also a Suggestions Box in the main London office which can be used anonymously. Innovation and collaboration across teams and hierarchies is further encouraged by the completely open-plan layout of the office. IMGROUP also runs employee engagement surveys. They are recognised as an Investors in People employer and recently won the Investors in People Silver Award after a representative sample of their staff were interviewed about their experiences. Only 6% of companies in the scheme have attained this accolade. They also received recommendations for improvement from the Investors in People survey, many of which they are currently acting to address.
IMGROUP have introduced the OpenSpaces format, an exciting and unique new methodology that gives employees the space to create new ideas and helps make IMGROUP a better and more innovative place to work. OpenSpaces happens on a quarterly basis, in which employees are invited to submit workplace challenges in advance. Challenges might include, for example, ‘how to improve the office space' or ‘how to improve project management methodology'. An afternoon is put to one side for the event, and each individual who has submitted a challenge with potential to be converted into a development area (as judged by a combination of their peers and senior leadership team members) takes a space in the office and is joined by other colleagues who are interested in the idea to brainstorm on the challenge. Colleagues can join in on multiple sessions. At the end of each session selected individuals take ownership on moving the idea forward, with time deliberately set aside in the working week to encourage this process. For a less formal submission of ideas for improvement, there is also a Suggestions Box in the main London office which can be used anonymously. Innovation and collaboration across teams and hierarchies is further encouraged by the completely open-plan layout of the office. IMGROUP also runs employee engagement surveys. They are recognised as an Investors in People employer and recently won the Investors in People Silver Award after a representative sample of their staff were interviewed about their experiences. Only 6% of companies in the scheme have attained this accolade. They also received recommendations for improvement from the Investors in People survey, many of which they are currently acting to address.
One of their key initiatives is “Hope for Others” which encourages colleagues to undertake two days paid volunteering for projects outside of work. Colleagues select their own charities and are welcome to generate support or invite their colleagues to attend. Their Executive team have been very active in this too, organising their own projects such as clearing environmental areas, cycling for charity & undertaking work at children hospice as examples. Fund raising is prominent feature across the business with frequent dress downs, charity bake off's, coffee mornings, sporting challenges etc. and colleagues are welcome to use the company's IT and social networking sites to generate support.
The company strives to create an environment where people flourish so they provide training beyond the basic skillset of their roles. Colleagues are encouraged to engage with colleagues in other parts of the business to understand the bigger picture and extend their skills. Job shadowing and job swaps are a pretty regular feature. They are proud of their leadership courses; Polishing Diamonds and The Leadership Academy. These courses penetrate all levels of the business to provide skills leading self, leading teams and leading strategy. The company has a range of formal training delivered by internal and external trainers covering all elements of the business; fixed and mobile plant operations, HGV driving, safety training, health and well-being, team working, and customer services. They also encourage people to take up these courses even if they don't directly correspond to their roles.
The company strives to create an environment where people flourish so they provide training beyond the basic skillset of their roles. Colleagues are encouraged to engage with colleagues in other parts of the business to understand the bigger picture and extend their skills. Job shadowing and job swaps are a pretty regular feature. They are proud of their leadership courses; Polishing Diamonds and The Leadership Academy. These courses penetrate all levels of the business to provide skills leading self, leading teams and leading strategy. The company has a range of formal training delivered by internal and external trainers covering all elements of the business; fixed and mobile plant operations, HGV driving, safety training, health and well-being, team working, and customer services. They also encourage people to take up these courses even if they don't directly correspond to their roles.
At HCSS Education each leader operates an open door policy and encourages employees to have their say through positive feedback in team meetings and performance reviews. All employees are encouraged to attend an Invention and Innovation group if they have an idea or suggestion – this enhances a culture of continual improvement and innovation. Each department head prepares a monthly report detailing any improvements suggested and implemented in their department – no matter how small. This report is submitted to the CEO and feedback is provided to reinforce this behaviour. Employees are always encouraged to ‘have a go' and are supported to take risks in their drive for excellence, there is a no blame culture - the focus is always on what lessons have been learned, what needs to change to make it better next time and what needs to continue. Information is shared openly with all employees on the company's targets and progress. The company hold quarterly team briefings for all employees detailing their progress against the strategic objectives of the business together with a detailed review of their performance against KPIs as detailed in their dynamic scorecard. Regular one to ones are held with all employees and the company values form a key part of these discussions. A quarterly award is presented based on nominations from staff for demonstration of the company values.
At HCSS Education each leader operates an open door policy and encourages employees to have their say through positive feedback in team meetings and performance reviews. All employees are encouraged to attend an Invention and Innovation group if they have an idea or suggestion – this enhances a culture of continual improvement and innovation. Each department head prepares a monthly report detailing any improvements suggested and implemented in their department – no matter how small. This report is submitted to the CEO and feedback is provided to reinforce this behaviour. Employees are always encouraged to ‘have a go' and are supported to take risks in their drive for excellence, there is a no blame culture - the focus is always on what lessons have been learned, what needs to change to make it better next time and what needs to continue. Information is shared openly with all employees on the company's targets and progress. The company hold quarterly team briefings for all employees detailing their progress against the strategic objectives of the business together with a detailed review of their performance against KPIs as detailed in their dynamic scorecard. Regular one to ones are held with all employees and the company values form a key part of these discussions. A quarterly award is presented based on nominations from staff for demonstration of the company values.
To maintain employee well-being, HCSS Education provides on-site flu vaccinations that are funded by the company. They encouraged participation in the ‘British Heart Foundation Pedometer challenge, with 6 teams entering, and a prize giving funded and arranged by the company at the end. This also encouraged team working as teams walked together. The use of ACAS on line materials for well-being is encouraged and Managers are sent links to relevant webinars to support them managing the well-being of their staff.
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