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Giving Something Back

Purpose Boosts Engagement

Giving back to the community strengthens culture, morale, and every other engagement factor. Social impact matters.
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Marlin Financial Group

Marlin Financial offer flu vaccinations and occupational health support.

Marlin Financial offer flu vaccinations and occupational health support.

Marlin Financial offer flu vaccinations and occupational health support.

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Make Architects

Make encourages all partners to discuss their personal ambitions and where possible support them to do so. This may be by approving sabbaticals or allowing flexible working to attend a course. A number of their partners wish to give something back to the universities they attended to teach those now going through the same course. Make encourages individuals to do this and allow people to either use their holidays to give them a paid day off a week or amends contractual terms for them to do this. This is in addition to taking time to understand the types of projects individuals would like to work on through the appraisal process. Where possible they move people between projects to assist their aspirations.

Make is a 100 per cent employee-owned organisation; each member of staff shares in the profits each year. This business model engenders a genuine sense of ownership and entitlement and encourages commitment from all partners as they are guaranteed to be rewarded for their motivation and efforts. As a result, they are able to attract and keep the very best talent. Make encourages this ‘sense of ownership' to translate through into the practice operations. For example, all partners are encouraged, regardless of length of tenure or experience, to take on an active role in progressing the profile of the practice. Traditionally in architecture, it is the more senior architects that are permitted to network and to pursue new business, but at Make they actively shun this approach, instead encouraging all employees to network, attend events and to go after the clients and projects that excite and inspire them. They find that this trust pays real dividends in helping Make stand out from the crowd - both for the individuals who feel empowered and for the benefit of the company. This trust is also applied internally within the practice with broader ‘practice-wide' job roles rotated within the firm. For example, architects can volunteer to review CVs of new candidates before selecting those for interview. These roles usually rotate on an annual basis to ensure no one gets overloaded and that those interested can each get a chance to apply themselves.

Make studio is located close to a Church that caters for the homeless. They have supported their daily soup kitchen with small teams visiting to help prepare and distribute lunch. 23 Partners signed up for the Centre Point Homeless SleepOut. Make paid the sign-up fee for all, and individuals needed to raise £250 each in sponsorship for sleeping ‘rough' for a night – collectively raising total of £8,500. Nationally, they are a Foundation Partner for the property industry charity LandAid, which aims to help the young and disadvantaged access the facilities, skills and opportunities to achieve their potential. They participated in LandAid's annual fundraising fun run with 20 people taking part to raise money for the charity and promote awareness of their work. They have also continued to provide pro-bono design services for a new community centre in North Devon. This project has seen them dedicate almost £6k worth of their time and expertise in 2013 alone. The practice also supports numerous causes throughout the year as well as working with the charity Open City on their Accelerate programme aimed at young people from disadvantaged backgrounds to help them gain experience and mentoring from Architects. In 2013 alone they have contributed £10,000. They designed a doll's house which went for £4,000 in the auction raising money for the charity KIDS.

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Magenta Living

At Magenta Living their unique, partnership approach brings positive benefits to the local and wider community as well as securing value for money. Through partnerships they are able to offer an extensive programme of resident training and capacity building, all of which is free to participants. Local organisations such as Wirral Met College, Lifelong Learning and Union learn work with them to provide training in a wide range of topics from dressmaking to computing to key skills such as english and maths. They are able to provide accredited training at their community properties which leads to qualifications assisting residents to become more able to access employment as well as building skills confidence and self worth. Accessing employment opportunities is important within the challenging environment many of their residents face. Their innovative partnership with Job Centre Plus through their Wow (Working on Wirral|) project sites an employment skills advisor within their team, again at no cost to residents accessing the service. Four residents have found jobs within the first month of this exciting pilot project. Their partnership with Partners Credit Union (also sited within their building) has enabled them to set up their Digital Deal scheme where they offer cheap, recycled computer equipment to residents with the option to access affordable credit. This is accomplished by budgeting training and IT qualifications to combat digital exclusion. Partnerships with social enterprises address local issues, put money into the local economy and assist in employing local people. They support a range of social enterprises including 14-19 Wirral which specialises in youth consultation. A member of Magenta Living's staff sits on its board.

At Magenta Living their unique, partnership approach brings positive benefits to the local and wider community as well as securing value for money. Through partnerships they are able to offer an extensive programme of resident training and capacity building, all of which is free to participants. Local organisations such as Wirral Met College, Lifelong Learning and Union learn work with them to provide training in a wide range of topics from dressmaking to computing to key skills such as english and maths. They are able to provide accredited training at their community properties which leads to qualifications assisting residents to become more able to access employment as well as building skills confidence and self worth. Accessing employment opportunities is important within the challenging environment many of their residents face. Their innovative partnership with Job Centre Plus through their Wow (Working on Wirral|) project sites an employment skills advisor within their team, again at no cost to residents accessing the service. Four residents have found jobs within the first month of this exciting pilot project. Their partnership with Partners Credit Union (also sited within their building) has enabled them to set up their Digital Deal scheme where they offer cheap, recycled computer equipment to residents with the option to access affordable credit. This is accomplished by budgeting training and IT qualifications to combat digital exclusion. Partnerships with social enterprises address local issues, put money into the local economy and assist in employing local people. They support a range of social enterprises including 14-19 Wirral which specialises in youth consultation. A member of Magenta Living's staff sits on its board.

Following Magenta Living's move to new premises, Partnership Building, launched `Magenta Living Team Challenge' with the emphasis on `how to make Magenta Living a better place to work' and the guidance that ideas have to benefit everyone. Each team were asked to come up with an idea that will make Magenta Living a better place to work and were given up to £1000 to make the idea a reality. It was also committed that if the winning idea was specific to Partnership Building, then £1000 was also available to purchase the same item for the new Building Services depot. Ideas were generated through discussion at team meetings and then put to a staff vote. There was a wide range of suggestions including installing a telescope in the staff area (The Observatory), to social events on a Friday, gym equipment and a pool table. The idea was effective as it brought teams together as the `Challenge' was discussed at Team Meetings and it generated team work, sharing of ideas and also created some fun and a `buzz' within the teams. Ultimately staff had ownership of the whole process from identifying the ideas to voting on the winner and helping to implement it.

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Lexington Catering

Mike Sunley has been the driving force behind Lexington since establishing the business in 2002. His determination, positivity and motivation have ensured that the company has grown year on year both in terms of turnover and people. From the start Mike wanted to do things differently and this has enabled Lexington to develop a strong culture. It's more than Mike's tireless approach to the very best food, people and service; he's also ensured Lexington is recognised as one of the UK's leading contract caterers, with an enviable reputation as one of the best employers in their sector. In a recent Investors in People audit, where Gold standard was achieved, employees commented that Mike is 'visible, communicative, professional, fun, approachable and recognises people!' Mike was also named the 'Foodservice Caterer of the Year' at the 30th anniversary of the prestigious Catey Awards in July 2013. The Foodservice Caterer award recognises an individual who has made an outstanding contribution to the catering and wider hospitality world, who has combined innovation with sound financial performance as well as demonstrating clear business achievements. Mike was praised for driving business innovations across the company and operating Lexington with strong people focused policies at the heart of the business. In a time when many companies were cutting back on investment in their people it was made clear that Mike's continued investment in training and people retention has paid dividends for the company's growth and wider business success.

Mike Sunley has been the driving force behind Lexington since establishing the business in 2002. His determination, positivity and motivation have ensured that the company has grown year on year both in terms of turnover and people. From the start Mike wanted to do things differently and this has enabled Lexington to develop a strong culture. It's more than Mike's tireless approach to the very best food, people and service; he's also ensured Lexington is recognised as one of the UK's leading contract caterers, with an enviable reputation as one of the best employers in their sector. In a recent Investors in People audit, where Gold standard was achieved, employees commented that Mike is 'visible, communicative, professional, fun, approachable and recognises people!' Mike was also named the 'Foodservice Caterer of the Year' at the 30th anniversary of the prestigious Catey Awards in July 2013. The Foodservice Caterer award recognises an individual who has made an outstanding contribution to the catering and wider hospitality world, who has combined innovation with sound financial performance as well as demonstrating clear business achievements. Mike was praised for driving business innovations across the company and operating Lexington with strong people focused policies at the heart of the business. In a time when many companies were cutting back on investment in their people it was made clear that Mike's continued investment in training and people retention has paid dividends for the company's growth and wider business success.

Mike Sunley has been the driving force behind Lexington since establishing the business in 2002. His determination, positivity and motivation have ensured that the company has grown year on year both in terms of turnover and people. From the start Mike wanted to do things differently and this has enabled Lexington to develop a strong culture. It's more than Mike's tireless approach to the very best food, people and service; he's also ensured Lexington is recognised as one of the UK's leading contract caterers, with an enviable reputation as one of the best employers in their sector. In a recent Investors in People audit, where Gold standard was achieved, employees commented that Mike is 'visible, communicative, professional, fun, approachable and recognises people!' Mike was also named the 'Foodservice Caterer of the Year' at the 30th anniversary of the prestigious Catey Awards in July 2013. The Foodservice Caterer award recognises an individual who has made an outstanding contribution to the catering and wider hospitality world, who has combined innovation with sound financial performance as well as demonstrating clear business achievements. Mike was praised for driving business innovations across the company and operating Lexington with strong people focused policies at the heart of the business. In a time when many companies were cutting back on investment in their people it was made clear that Mike's continued investment in training and people retention has paid dividends for the company's growth and wider business success.

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Legal & General

Legal and General offer sponsorship matching and time matching requests up to £500 per person per year. Employees can mix and match to claim time and sponsorship matching throughout the year up to the value of £500. Gives those employees who don't have the chance to fundraise, but do value work volunteering on behalf of a charity the chance to claim matching. Time matching is based on £20 per hour. The company matches up to £25 of the employee's monthly 'Give as you earn' contribution.

In Legal and General their drive to create a transparent and straightforward place to work where all employees can perform at their best, is supported by the reward structure which is aligned to the performance management process. Their performance and reward process recognises how employees go about things, as well as what they achieve. A great performance is about delivering results in a way that lives up to the Legal and General goals, brand and demonstrates the six behaviours. An individual's performance influences their salary and bonus. Salary is reviewed each year against how they have performed in their role and the bonus reflects how they have got on against their objectives and how they've gone about achieving them. Their salary and bonus pots always take into account company performance and the economic environment. Salary and bonus are part of the Total Reward package and sit alongside a wide range of financial, wellbeing, community benefits and staff discounts.

Legal and General offer sponsorship matching and time matching requests up to £500 per person per year. Employees can mix and match to claim time and sponsorship matching throughout the year up to the value of £500. Gives those employees who don't have the chance to fundraise, but do value work volunteering on behalf of a charity the chance to claim matching. Time matching is based on £20 per hour. The company matches up to £25 of the employee's monthly 'Give as you earn' contribution.

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Key Travel Ltd

Key Travel offer a very comprehensive Employee Assistance Programme which is highly confidential and enables employees to discuss health, financial, personal and family matters. They have also appointed an external occupational health partner who works with them to ensure anyone who is struggling in their role for health reasons is fully and appropriately supported. Finally they have partnered with a DSE assessment organisation to ensure that these assessments are undertaken by experts rather than them in house.

Key Travel have a charities policy which allows employees to ask for time off to volunteer, be that their own time which we will then match or work time. They also match funds raised by the employee for a charity. There is no upper cap but their charities policy requires employees to seek authorisation for time off and fund matching before an event to enable them to ensure any potential monies to be matched are within their budgets and each case is considered on its own merits. No case has been declined to date.

Managers hold regular discussions with their team members regarding their day to day roles, how they would like to develop in their roles or in other areas of the business, and their future aspirations overall. These discussions are held also as part of the regular one to one meetings with employees and in a more structured way as part of the appraisals system. Managers are generally very caring and considerate of their employee's needs and endeavour to support them in any way they can. Managers will also discuss career development opportunities as project plans arise and will look for volunteers to join projects who wish to develop their skills in that area of the business.

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ITW Construction Products

The family fun day is a company funded event to say thank you to all staff at ITW and their families. They hire a venue and this year it was a pleasure boat cruise along the Thames. It's a great party, always well organised and it's great for team-building. The inclusion of family members extends the thank you to husbands/wives/partners and children of all hard working and loyal staff. Their team bonus fund is based on target achievements and allocated to an event for all employees as part of continued team building and recognition.

The family fun day is a company funded event to say thank you to all staff at ITW and their families. They hire a venue and this year it was a pleasure boat cruise along the Thames. It's a great party, always well organised and it's great for team-building. The inclusion of family members extends the thank you to husbands/wives/partners and children of all hard working and loyal staff. Their team bonus fund is based on target achievements and allocated to an event for all employees as part of continued team building and recognition.

As a consequence of the employee survey in February ITW have a team of volunteers, team ORACLE, who are working with colleagues to implement changes and areas for improvement. The survey findings recommended three areas where the company's satisfaction scores were a few % below the greater majority of the results. The ideas from ORACLE are now being rolled out so they can undertake another survey and measure the impact of the changes. ORACLE have open question and answer sessions, meet to review progress and highlight any issues affecting team members.

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Irvine Housing Association

Irvine Housing Association has maintained the bronze healthy working lives award and has just recently achieved the silver award. This has involved staff members and the HWL working group identifying which areas of health they would like to receive more information on. Information sessions were then arranged to which all staff were invited. Examples of these were alcohol awareness; they sourced time clock, beer goggles etc. and this showed what sensible alcohol measures were and the time taken for alcohol to leave your system. They promoted stress management and provided staff with a link to the "steps to deal with stress" guide. They also printed off information which was displayed and available to staff. They also held a 'glitter bug' session for staff which highlighted the importance of washing hands properly. Irvine Housing Association genuinely cares about the wellbeing of their staff and actively promotes a healthy lifestyle. They have policies and procedures in place, such as supporting staff attendance. A presentation was given to managers on supporting employee absence and subsequent training was provided to staff. All the activities we do are promoted through emails, notice boards, and word-of-mouth. The Association offers private health care and also a health benefits cash plan which is run by Simply Health. The plan is paid for by the association and there is no cost to staff. This plan encourages staff to have regular check-ups at the dentist, optician, podiatric etc. and all costs are reimbursed to staff.

As an organisation, Irvine Housing Association believes employee development is extremely important. Some of the training they do, whether in-house or off-site is compulsory, but staff are encouraged to participate in any other training that they feel may benefit them or support them in the role that they are doing. All requests for training are fully considered. A new learning and development matrix has been implemented to record and highlight all training requirements for each post within the association. In addition to general training, the association supports staff that wish to undertake college courses. Several of their housing and customer services staff are currently working towards their level 4 diploma in housing. One staff member is studying towards a master's degree and another towards a marketing diploma. The association supports these staff by paying the full cost of the course, time-off to attend and also time-off to study and take exams. Some of the other courses undertaken by staff include NEBOSH, EPC assessing and talent management assessment. Staff also have the opportunity to attend appropriate conferences which include finance, CIPD, CIH housing, repairs and maintenance. Again, all costs, whether it is a day conference or overnight stay that is required is met by the association. Irvine Housing Association over the last couple of years has participated in the North Ayrshire housing careers trainee programme. New trainees undergo an extensive training programme and spend time in each department. Recently one of their trainees was successful in being appointed to a permanent full time customer services officer.

As an organisation, Irvine Housing Association believes employee development is extremely important. Some of the training they do, whether in-house or off-site is compulsory, but staff are encouraged to participate in any other training that they feel may benefit them or support them in the role that they are doing. All requests for training are fully considered. A new learning and development matrix has been implemented to record and highlight all training requirements for each post within the association. In addition to general training, the association supports staff that wish to undertake college courses. Several of their housing and customer services staff are currently working towards their level 4 diploma in housing. One staff member is studying towards a master's degree and another towards a marketing diploma. The association supports these staff by paying the full cost of the course, time-off to attend and also time-off to study and take exams. Some of the other courses undertaken by staff include NEBOSH, EPC assessing and talent management assessment. Staff also have the opportunity to attend appropriate conferences which include finance, CIPD, CIH housing, repairs and maintenance. Again, all costs, whether it is a day conference or overnight stay that is required is met by the association. Irvine Housing Association over the last couple of years has participated in the North Ayrshire housing careers trainee programme. New trainees undergo an extensive training programme and spend time in each department. Recently one of their trainees was successful in being appointed to a permanent full time customer services officer.

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IRESS

IRESS have a recognition award scheme that is used to recognise the outstanding achievements of employees. The award is intended for individuals who perform over and above their job description and who excel in the company's core values. It is particularly powerful in that it enables any individual to make a nomination for any other individual, team or department. It also encourages managers to reward team members via individual recognition and vouchers schemes. Company wide recognition of the individuals receiving awards and their achievements are then provided via the engagement team newsletters and their intranet. IRESS are currently reviewing the criteria of the recognition award scheme so that, alongside their valued behaviours, they can also align it to their primary purpose, winning ambition and strategy signposts.

Sports & social teams are in place at each of IRESS' six locations to arrange a variety of events. The company provides funding for each team based on a per head sum of money. All of the sports and social teams work in close liaison with people at their respective locations to determine the type of events people would like to attend. They are then responsible for allocating this money in support of events. These social occasions engender a real sense of team spirit enabling their people to enjoy one another's company and interact with each other outside of the office. Each team organises a summer event and this year these included the previously named Avelo X-Factor night, a Poulton Palooza and a fun day for Cheltenham employees and their families. Smaller events are held throughout the year and in recent months, have included monthly meals, quiz-nights, inter-office cricket, football matches and trips to sporting fixtures, ten-pin bowling and the theatre.

IRESS have a recognition award scheme that is used to recognise the outstanding achievements of employees. The award is intended for individuals who perform over and above their job description and who excel in the company's core values. It is particularly powerful in that it enables any individual to make a nomination for any other individual, team or department. It also encourages managers to reward team members via individual recognition and vouchers schemes. Company wide recognition of the individuals receiving awards and their achievements are then provided via the engagement team newsletters and their intranet. IRESS are currently reviewing the criteria of the recognition award scheme so that, alongside their valued behaviours, they can also align it to their primary purpose, winning ambition and strategy signposts.

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InterContinental Hotels Group

The organisation created the IHG Academy - a public:private partnership model, helping local people develop their skills and take a first step into employment. One model is sector based work academy that is delivered in partnership with JobCentrePlus and targeted towards those not in education, employment or training. The model includes a City & Guilds qualification, work experience in their hotels and an interview with the opportunity to secure employment and continued development. During 2013, 27% attendees of an IHG Academy have 'graduated' into employment in our hotels. The IHG Academy won business in the community work inspiration award for work on the academy programme across the UK&I, specifically in Leeds, for the excellent work the academy programme does in the local communities, providing learning and job opportunities. Graduates follow a robust training programme to develop their careers which is aligned to nationally recognised qualifications. Hence, the IHG Apprenticeship programme started where employees can gain an NVQ level 2 and be assessed by their line manager whilst completing daily tasks. IHG's apprenticeship scheme has been recognised at the National Apprenticeship Awards 2013. The company achieved ‘highly commended' in the ‘new employer' category for the Thames Valley Region because of their commitment to offering new apprentices and excellent career opportunities, with over 100 places offered to date. A video of candidate success stories has been produced to promote this initiative.

The organisation created the IHG Academy - a public:private partnership model, helping local people develop their skills and take a first step into employment. One model is sector based work academy that is delivered in partnership with JobCentrePlus and targeted towards those not in education, employment or training. The model includes a City & Guilds qualification, work experience in their hotels and an interview with the opportunity to secure employment and continued development. During 2013, 27% attendees of an IHG Academy have 'graduated' into employment in our hotels. The IHG Academy won business in the community work inspiration award for work on the academy programme across the UK&I, specifically in Leeds, for the excellent work the academy programme does in the local communities, providing learning and job opportunities. Graduates follow a robust training programme to develop their careers which is aligned to nationally recognised qualifications. Hence, the IHG Apprenticeship programme started where employees can gain an NVQ level 2 and be assessed by their line manager whilst completing daily tasks. IHG's apprenticeship scheme has been recognised at the National Apprenticeship Awards 2013. The company achieved ‘highly commended' in the ‘new employer' category for the Thames Valley Region because of their commitment to offering new apprentices and excellent career opportunities, with over 100 places offered to date. A video of candidate success stories has been produced to promote this initiative.

On 22nd February 2013 IHG held their annual recognition awards ceremony for the hotel employees in the UK and Ireland managed estate. This was held at the prestigious Intercontinental Hotel, Park Lane and everything possible was done to ensure that our nominated employees had an evening to remember, from offering assistance with outfits, providing travel to the venue, a drinks reception followed by a gala dinner, to the awards ceremony followed by dancing to the small hours and then transport back to their pre-arranged accommodation for a well-earned rest. A variety of awards were up for grabs, including ‘engagement hotel of the year', ‘aim higher' and ‘employee of the year'. Those employees nominated to attend were chosen by their managers and colleagues, most having been an ‘employee of the month' on one or more occasion previously. The perfect end to a fantastic celebration was the delivery of an OK style magazine to all employees who attended the awards which was slipped under their door ready for the next morning, giving everyone plenty to talk about over breakfast! The build up to this event runs throughout the whole year, and really backs all of their recognition programmes, as everyone wants an invite to the annual awards night. The momentum that the awards drive through the hotels is amazing and they ensure it remains on the agenda across all properties each month.

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