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What are companies doing with regards to 'Leadership'

Learn about the Factors Effect Model

What affect will focus on the 'Leadership' factor have?

Leadership - How employees feel about the head of the organisation, senior management and the organisation's values and principles

Leadership has the biggest influence on how employees feel about the organisation.

Leaders need to create inspiring visions and provide clear direction to positively Impact the My Company factor.

When it comes to Wellbeing, no amount of free fruit or stress busting classes are going to address an imbalance. Employee Wellbeing is a by-product of the leadership and management culture.

If there’s pressure at the top of your organisation, it won’t take long to be felt throughout.

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Leisure & Hospitality

Bristol Airport

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Colleagues and their families have access to a 24/7 Employee Assistance Programme, and employees can utilise private medical insurance via BUPA which covers pre-existing conditions and mental wellbeing support. The organisation also offers Group Income Protection to provide financial support in case of long-term absence when Company sick pay is exhausted.
Bristol Airport has a clear vision, purpose, strategy, and values, which were workshopped with all colleagues so that they were not seen as “top down”. The annual business plan and deliverables are allocated against its strategic intents, and there are KPIs for all key deliverables reported on a monthly basis on the company intranet.
Every year, the organisation recognises Employee Appreciation Day and issues rewards such as Love to Shop vouchers. It has also recently introduced “Appreciate Rewards” which is linked to its recognition scheme. This allows managers and operational duty managers to enhance recognition with a monetary reward.
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Not For Profit Body's

Cairngorms National Park Authority

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Cairngorms National Park Authority managers ensure their teams feel supported and trusted. The Managing with Impact training course equips them with the skills to manage difficult behaviours, apply organisation’s policies consistently and balance the demands of their roles with being good line managers.
The Cairngorms National Park Authority prioritises staff wellbeing with initiatives like the Menopause Support Policy, Neurodiversity Policy and Mental Health First Aiders. The reduction of the working week to 36 hours and the introduction of a Hybrid Working Policy further support work-life balance.
Leadership at the organisation is approachable and engaging, with the CEO providing regular updates and insights into his role through a blog. The blog includes personal information too such as what he's been up to at the weekend. Senior Management Team meetings are held bi-weekly, ensuring all senior members are involved in decision-making.
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Not For Profit Body's

Edinburgh Leisure

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The organisation offers all employees free access to its facilities. This includes access to swimming, a gym, classes, wall climbing, and play golf. It also offers free annual (and confidential) health checks. These give employees feedback on fitness, glucose levels, cholesterol and other health measures, and are conducted by trained gym staff.
The CEO shares regular email updates with employees, where she can highlight any key events and update on performance and completion of key projects. The organisation also has a fortnightly in-house online magazine called a Quick Ello. This is used to share both business updates and updates of personal interest (employee achievements, fundraising activity etc.).
The organisation’s 'celebrate' portal gives employees access to shopping discounts, a bike to work scheme, and childcare vouchers. All employees can use the system to send a card to a colleague to say thank you or to recognise great work - the cards are all themed around Edinburgh Leisure’s values and ways of working.
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Recruitment

Empiric

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The organisation’s Senior Leadership Team collaborate and influence positively to create a supportive, inclusive, and empowering culture. They share their knowledge and insights with each other, every employee and their clients.
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Law

Frettens Solicitors

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Frettens Solicitors' leadership is visible and accessible, with the Managing Partner maintaining an open-door policy. Regular 'strategy briefings' and 'first Thursday briefings' help to communicate key strategic aims and organisational information, fostering a transparent work environment.
The firm promotes a healthy team spirit by organising well-attended events throughout the year, such as the annual karaoke and Chinese night, summer BBQ, and the Christmas party, providing opportunities for fun and team bonding.
The organisation prioritises the wellbeing of their employees by offering a generous benefits package which includes private healthcare, life insurance, pension contribution, flexi-time and free/subsidised parking. It also offers a cash back health care plan providing access to mental and physical health care.
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Leisure & Hospitality

Go Ape

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During the organisation’s annual Founders' Awards, five co-owners are rewarded by the founders for having shown significant commitment to the company values. This ensures the continued communication of the importance of these values, the commitment of the organisation to its co-owners, and encourages team members to live by them every day.
Go Ape supports Trash Free Trails. In December, its Banana HQ crew went litter picking for their ‘Do the right thing day’. They teamed up at High Lodge Thetford for a trail clean and a #PurposefulAdventure. The team picked up over 300 items of ‘trash’ including drinks cans, nappies, crisp packets, and a plastic dagger!
Senior managers have recently undergone a one-to-one coaching programme with an external provider to work with them to bring out their individual strengths and improve their areas of weakness. They have formal management development training through the firm's Two Steps Better programme, and they can also get funding for professional qualifications.
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Health & Social Care

Integrated Care 24

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IC24 places a strong emphasis on employee wellbeing, with a dedicated wellbeing strategy, group, and brand. The organisation also provides a TRiM service for post-difficult-call support, a mental health programme, and a menopause support group.
IC24's leadership promotes open communication, hosting monthly team briefings and interactive webinars to discuss organisational strategies. The executive team also participates in 'break out' sessions for detailed strategy discussions.
IC24's commitment to society is demonstrated by their fundraising efforts, such as the Captain Sir Tom Moore-inspired event that raised £1,756 for NHS Charities Together and the Ipswich team's fundraising £3,300 for East Anglia Children's Hospice.
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Housing Associations

Longhurst Group

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Longhurst Group fosters pride and value among its employees through initiatives like Living our Values awards and 5 for 25 roadshows. These platforms not only celebrate the collective achievements but also allow employees to contribute directly to the Group's strategy.
Longhurst Group ensures that its managers are equipped to provide support and care to their teams. The Group offers mental health training for managers and has made the Management Development Programme mandatory, reinforcing expectations from line managers.
Longhurst Group's leaders are actively involved in employee engagement, hosting two in-person roadshows per year and bi-monthly townhall sessions. They also encourage employees to nominate their peers for the Living Our Values awards.
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Not For Profit Body's

NHS Business Services Authority

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The NHS Business Service Authority's commitment to providing a fair deal is reflected in its Payroll Pay Agreement, which allows employees to purchase home and electronics products in a manageable way. It also offer a variety of retail discounts through partners like Blue Light and Health Service Discounts.
The Leadership Team at NHS Business Service Authority actively engages with employees through Q&A sessions, fostering a sense of community and open communication. The CEO's fortnightly blog provides a personal and human perspective on events, reinforcing their commitment to the organisation's values and goals.
The organisation also offers access to the NHS Leadership Academies for all leaders, but aimed at more established leaders requiring support in more advanced leadership skills. This also provides access to NHS programmes such as the Mary Seacole and the Nye Bevan programmes.
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Housing Associations

Paradigm Housing Group

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Managers at Paradigm Housing Group receive dedicated workshops and learning activities to develop key facilitation skills, and upskill in their roles. The monthly ‘Leadership Matters’ event allows managers to share information and learn from each other, creating a supportive and empowering environment for both managers and their teams.
Paradigm Housing Group takes a holistic approach to employee wellbeing, offering a healthcare cash plan, an Employee Assistance Programme and training for Mental Health First Aiders. The company’s commitment to staff safety, along with established flexible and agile work practices, contribute to a balanced and healthy work environment.
Paradigm Housing Group's leadership is visible and accessible, with Directors spending time shadowing employees and meeting customers. The company's values are well embedded, introduced to candidates through the recruitment process and woven through the whole employee lifecycle, reinforcing their commitment to values-based interactions.
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