Cheltenham Borough Homes

We provide and maintain quality, affordable homes, and support communities by making a positive difference to people's lives in Cheltenham.
Hidden mission statement
http://www.cbh.org

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Cheltenham Borough Homes is responsible for the management and maintenance of Cheltenham Borough Council’s housing stock and housing and homeless service. It is a non-profit making limited company with a non-executive Board of Directors.

Cheltenham Borough Homes is dedicated to being a person centred organisation that cares for its colleagues and customers. To ensure that this happens, a set of four core principles are in place; Trustworthy, Supportive, One Team, and Respectful.

The organisation also takes care to look after the mental and physical wellbeing of its employees through a number of practices.

Wellbeing benefits include the provision of an Employee Health Cash Plan, the opportunity to join the BUPA health cash plan, access to an Employee Assistance Programme (EAP) and App, flu vaccinations, Wellness Recovery plans, medical assessments and the provision of a local Occupational Health Care provider.

Cheltenham Borough Homes also has a Wellbeing Zone, where helpful wellbeing related training is available. Its team of Wellbeing Champions support colleagues with all aspects of their wellbeing and meet to organise wellbeing activities and events for employees. Recent events include Mental Health Awareness week with a range of activities each day.

The Wellbeing Champions continue to support colleagues by sharing fun online quizzes and provide a range of games in the offices. They are also planning to celebrate the ‘National Play Day’ in 2023. Following a successful pilot, the organisation provides free breakfasts and is setting up ‘Wellbeing’ areas in all the kitchen/communal areas of all of its offices.

A spotlight on

Cheltenham Borough Homes

View the latest achievements

Featured Workplace Factors

My Team

81% of staff agreed

My team is fun to work with

The ‘We are CBH’, 'Time to Talk' and 'Toolbox Talk' sessions provide opportunity for teams to communicate and allow colleagues to be heard. In addition to this, the People Manager group held 3 times a year provides a forum for colleagues to receive updates, understand priorities and work through any challenges collectively and collaboratively.

Leadership

71% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

Business priorities and objectives have been set and clarified through the organisation’s HRA Business Plan and Performance Framework programme priorities. The Executive team filter messages down into the business via meetings with Heads of Service who then communicate these to their Managers, who then communicate to their teams.

My Company

87% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

To maintain culture regardless of where employees work, all colleagues are encouraged to live by the values of one team. Face to face meetings are encouraged throughout the course of the month so that colleagues interact with one another to assist with increased communication, collaboration and a sense of belonging to the team and organisation.

My Team
%

81% of staff agreed

My team is fun to work with

The ‘We are CBH’, 'Time to Talk' and 'Toolbox Talk' sessions provide opportunity for teams to communicate and allow colleagues to be heard. In addition to this, the People Manager group held 3 times a year provides a forum for colleagues to receive updates, understand priorities and work through any challenges collectively and collaboratively.

Leadership
%

71% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

Business priorities and objectives have been set and clarified through the organisation’s HRA Business Plan and Performance Framework programme priorities. The Executive team filter messages down into the business via meetings with Heads of Service who then communicate these to their Managers, who then communicate to their teams.

My Team
%

81% of staff agreed

My team is fun to work with

The ‘We are CBH’, 'Time to Talk' and 'Toolbox Talk' sessions provide opportunity for teams to communicate and allow colleagues to be heard. In addition to this, the People Manager group held 3 times a year provides a forum for colleagues to receive updates, understand priorities and work through any challenges collectively and collaboratively.

Quick Facts

Organisation established in
2003
Total number of UK employees
Number of UK locations
46
Employee average age
47% : 53%
Male : Female employee ratio
24%
Employees earning £35k+
16%
Employee turnover (voluntary)
Quote from the top...

At Cheltenham Borough Homes we believe happier colleagues, who are listened to, who have a great work-life balance, and who have the ability to help others through the work they do, ultimately leads to happier customers.I’m extremely proud to work with colleagues who by listening and acting upon feedback from customers continue to go the extra mile whilst driving a real step change in the way we deliver services for some of Cheltenham’s most vulnerable communities.

Steve Slater, CEO

Benefits

Gym / Sports

Companies offering free or subsidised sports facilities / activities / gym memberships to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Private Healthcare

Companies offering private health insurance to all employees.

Women in Senior Management

At least 40% of senior managers are women.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

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