Cheltenham Borough Homes

We provide and maintain quality, affordable homes, and support communities by making a positive difference to people's lives in Cheltenham.
Hidden mission statement
http://www.cbh.org

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Cheltenham Borough Homes (CBH) is responsible for the management and maintenance of the town council's housing stock and its allied housing the homeless service.

Since 2003 it has made a difference to the lives of thousands of people living in the homes it manages as a landlord and the communities in which it operates. As a people-centred organisation, it takes equal pride in sticking to core principles of ‘Trustworthy, Supportive, One Team, Respectful' in its dealings with its own staff.

CBH puts a premium on structured training through its internal platform, 'Learning Zone', which promotes courses for all team members. Project Managers have also been facilitating and participating in virtual meetings regarding change, transformation and understanding views.

Community engagement runs through CBH's DNA, with teams delivering face-to-face wellbeing sessions to vulnerable groups, such as a Men's Mental Health Group. It has also worked with three resident's groups across Cheltenham on growing-your-own-vegetables projects. Residents are offered the chance to sign up for online activities alongside CBH staff on craft sessions, foodie Fridays and fitness activities.

CBH’s values are ‘we are SUPPORTIVE', 'we are ONE TEAM', 'we are RESPECTFUL', 'we are TRUSTWORTHY’ - a commitment the senior leadership team demonstrates each day. The Senior Leadership team is actively involved in the business, taking the time to know what’s going on as well as fully supporting the company’s People Plan, focusing on colleague engagement and regularly attending 'Time to Talk’ sessions so that they understand the themes and issues that are important to colleagues.

A spotlight on

Cheltenham Borough Homes

View the latest achievements

Featured Workplace Factors

Wellbeing

74% of staff agreed

I am happy with the balance between my work and home life

The company is ‘Championing the Menopause’ through the implementation of new initiatives to increase both awareness and support for all CBH colleagues. These include a ’Menopause Café', awareness sessions for both male and female colleagues, and articles such as a personal vlog on the matter from CBH's Executive Director.
My Company

74% of staff agreed

I love working for this organisation

As an Apprentice Levy Employer, CBH has an ambitious target of taking on 12 apprentices over a three-year-period in areas where there are skills shortages and recruitment is challenging. One is a trainee surveyor studying for a building surveying degree and another a property maintenance apprentice with a partner organisation.
Giving Something Back

79% of staff agreed

This organisation has a strong social conscience

CBH was part of a town wide #summerofplay initiative to encourage children back out to play and have fun in their communities. Some 168 young people registered for its activities and it delivered between five and six sessions per week throughout August 2021, engaging with young people across the town.
Wellbeing
%

74% of staff agreed

I am happy with the balance between my work and home life

The company is ‘Championing the Menopause’ through the implementation of new initiatives to increase both awareness and support for all CBH colleagues. These include a ’Menopause Café', awareness sessions for both male and female colleagues, and articles such as a personal vlog on the matter from CBH's Executive Director.
My Company
82%

74% of staff agreed

I love working for this organisation

As an Apprentice Levy Employer, CBH has an ambitious target of taking on 12 apprentices over a three-year-period in areas where there are skills shortages and recruitment is challenging. One is a trainee surveyor studying for a building surveying degree and another a property maintenance apprentice with a partner organisation.
Giving Something Back
96%

79% of staff agreed

This organisation has a strong social conscience

CBH was part of a town wide #summerofplay initiative to encourage children back out to play and have fun in their communities. Some 168 young people registered for its activities and it delivered between five and six sessions per week throughout August 2021, engaging with young people across the town.

Quick Facts

Organisation established in
2003
Total number of UK employees
Number of UK locations
47
Employee average age
45% : 55%
Male : Female employee ratio
23%
Employees earning £35k+
12%
Employee turnover (voluntary)
Quote from the top...
At Cheltenham Borough Homes we believe happier colleagues, who are listened to, who have a great work-life balance, and who have the ability to help others through the work they do, ultimately leads to happier customers.I’m extremely proud to work with colleagues who by listening and acting upon feedback from customers continue to go the extra mile whilst driving a real step change in the way we deliver services for some of Cheltenham’s most vulnerable communities.

Steve Slater, CEO

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

National Ranking
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Cheltenham Borough Homes
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