First Response Finance

We are an award-winning vehicle finance company employing almost 300 people across offices in Nottingham, Leigh and Glasgow.
http://www.firstresponsefinance.co.uk

Officially a Very Good
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Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
Company to Work For

Officially a World Class
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Officially a Good
Company to Work For

Officially a Good
Company to Work For

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41
Best Company to work for in the UK
May 2021
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th
Best Company
to work for

First Response Finance Ltd helps customers with previous credit problems buy their next car, van, or motorbike – and simultaneously enables its vehicle dealer partners to thrive. Clients have voted it the country's leading vehicle finance company on the Review Centre website.

The business has 288 employees working collaboratively to achieve one common goal: providing great credit solutions and customer service. As well as taking care of clients, First Response also looks after its people, which is why it is among the Best 100 Companies to Work For.

Nottingham-based First Response was formed in 2000 when Itochu Corporation became its sole parent. Senior leaders refocused the culture in 2007 from profit to service, and putting people first. Four years later, targets were again adjusted to allow staff to concentrate solely on the customer experience. Investment in technology in 2014-15 helped drive expansion by creating an online dealer portal and a new consumer-direct website. In 2018, clients started being able to make payments online.

First Response employees were enabled to work from home from March 2020, with an increased focus on company updates and wellbeing checks. Communication was perceived to be key in ensuring people felt secure in their roles. However, some people asked to go back to the office for a variety of reasons, so the company introduced a track-and-trace rota system that also allowed for a deep clean between team attendances.

Featured Workplace Factors

My Company

96% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Ordinarily when people are in the office First Response has recycling schemes in place to help reduce its carbon footprint. It uses information security company Shred-It to destroy confidential paperwork, which is then 100% recycled. With 100% home-working, the goal of being 100% paperless is even closer.

My Team

91% of staff agreed

My team is fun to work with

When it became apparent that some departments were struggling from home to keep up with customer demand – because of additional checks and conversations required in response to the pandemic – all teams with capacity stepped in to divert calls, deal with what demand they could and, in some cases, people retrained to better support each other.

Giving Something Back

93% of staff agreed

My organisation encourages charitable activities

The company contributes to numerous voluntary employer boards at local colleges and sixth forms, where businesses take part in the co-design of the curriculum on offer. First Response feels this ensures that students leave college with robust and up-to-date skills that are applicable in industry.

Quick Facts

Organisation established in
1998
Total number of employees
3
Number of UK locations
35
Employee average age
47% : 53%
Male : Female employee ratio
29%
Employees earning £35k+
3%
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Private Healthcare

Companies offering private health insurance to all employees.

List Positions

National Ranking
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41
Best Small Companies to work for in the UK
National Ranking
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41
Best Mid-Sized Companies to work for in the UK
National Ranking
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41
Best Mid-Sized Companies to work for in the UK
National Ranking
#
41
Best Large Companies to work for in the UK
National Ranking
#
41
Best Big Companies to work for in the UK
National Ranking
#
41
Best NFP Organisations to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
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6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
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6
Best Companies to work for in the UK
Sector Ranking
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6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
Sector Ranking
#
6
Best Companies to work for in the UK
London
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Best Small Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Large Companies to work for in London
London
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Best Big Companies to work for in London
The Midlands
#
38
Best Companies to work for in the Midlands
East of England
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Best Companies to work for in the East of England
The North East
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Best Companies to work for in the North East
The North West
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20
Best Companies to work for in the North West
Northern Ireland
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Best Companies to work for in Northern Ireland
Scotland
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6
Best Companies to work for in Scotland
The South East
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Best Companies to work for in the South East
The South West
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Best Companies to work for in the South West
Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
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