First Response Finance

We are an award-winning vehicle finance company employing almost 300 people across offices in Nottingham, Leigh and Glasgow.
Hidden mission statement
http://www.firstresponsefinance.co.uk

Officially a Very Good
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Officially an Outstanding
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Officially a World Class
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Officially a Global*
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Globally*

#
20
Best Company to work for in the UK
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Best Company
to work for

First Response helps customers with previous credit problems buy their next car, van, or motorbike, at the same time enabling its vehicle dealer partners to thrive. Clients have voted it the country's leading vehicle finance company on the Review Centre consumer website.

The Nottingham-based company looks after its 288 staff, too, and the focus is on team effort rather than individual results. The company removed targets, as a way of acknowledging that each member of the team added value in a variety of ways and not necessarily by reaching an arbitrary figure. The shift away from results to service ensures that customers get the best treatment possible.

Last year, the company also moved a portion of the bonus into salaries, in response to economic changes and to attract new talent. The move means staff have increased pension contributions and a larger monthly disposable income to support them with rising living costs. Staff are also given an extra day's holiday for each year they stay with the company. After five years, holiday entitlement increases to 30 days.

People, Service, Profit is First Response's motto. The underlying principle on which the company was built is that it “starts with people”. By obtaining, training and retaining good people with the right attitudes, values and ethics, and who have skills and competency, it believes it will be able to attract, service and retain customers more readily.

A spotlight on

First Response Finance

View the latest achievements

Featured Workplace Factors

My Team

90% of staff agreed

My team is fun to work with

Last year the company gave teams a budget so they could get together and have some fun. One team had a full day of outdoor activities which included crossbows, archery, quad biking, rifle shooting and driving 4x4s. Other, less adventurous, activities included crazy golf, escape rooms, spas and meals out.
Giving Something Back

86% of staff agreed

My organisation encourages charitable activities

The company has a cycle-to-work scheme to enable staff to buy bikes. It has also recently introduced an employee benefit relating to electric vehicles, and has installed electric chargers on site to support this and any other employee with an electric vehicle.
My Company

93% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

The company's culture is people-based and led by one of its core values of being open and honest. It means everyone in the business has a voice, regardless of gender or background. It is also a learning organisation and development opportunities are open to all.
My Team
%

90% of staff agreed

My team is fun to work with

Last year the company gave teams a budget so they could get together and have some fun. One team had a full day of outdoor activities which included crossbows, archery, quad biking, rifle shooting and driving 4x4s. Other, less adventurous, activities included crazy golf, escape rooms, spas and meals out.
Giving Something Back
82%

86% of staff agreed

My organisation encourages charitable activities

The company has a cycle-to-work scheme to enable staff to buy bikes. It has also recently introduced an employee benefit relating to electric vehicles, and has installed electric chargers on site to support this and any other employee with an electric vehicle.
My Company
96%

93% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

The company's culture is people-based and led by one of its core values of being open and honest. It means everyone in the business has a voice, regardless of gender or background. It is also a learning organisation and development opportunities are open to all.

Quick Facts

Organisation established in
1998
Total number of UK employees
Number of UK locations
36
Employee average age
45% : 55%
Male : Female employee ratio
64%
Employees earning £35k+
7%
Employee turnover (voluntary)
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Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Private Healthcare

Companies offering private health insurance to all employees.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

National Ranking
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20
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20
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20
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20
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20
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Best Companies to work for in the UK
Interested in a career with
First Response Finance
?

If you like what you see here and would like to know more about working for a

3 Star

organisation, simply click the link for further information about careers with

First Response Finance

.