My Manager
Giving Something Back

Purpose Boosts Engagement

Giving back to the community strengthens culture, morale, and every other engagement factor. Social impact matters.
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EDGE

Training has been ongoing throughout the pandemic and has included virtual continuing professional development sessions, seminars, Lessons Learnt and best practice workshops. EDGE has focussed on sharing short lessons delivered by different disciplines, sectors and individual team members and all employees have been actively encouraged to identify topics for training.

A 120 day free subscription to Peloton was offered during the national lockdown, giving staff access to online classes from yoga to boot camp. Social activities from WhatsApp office group chat/jokes, to virtual quizzes, running and cycling, virtual after work drinks and breakfast clubs have helped boost health and wellbeing.

In addition to fundraising, staff are involved in a range of community and volunteering activities. During the pandemic, one member of staff volunteered for night shifts as part of the team constructing The NHS Nightingale Hospital in Birmingham and another served as a sergeant in The Special Constabulary.

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Financial Services

Dudley Building Society

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The Society held its annual awards night in May via Zoom and sent everyone a box of treats to enjoy during the evening and even roped in the partners of Employee of the Year and Manager of the Year to surprise them with champagne and flowers.

The Society launched a wellbeing campaign, challenging staff to doing 30 minutes of exercise for 30 days, creating some healthy competition and it also provided weekly open Tea and Talk sessions with an independent counsellor. Support is also available from 14 mental health first aiders.

Employees responded to the local NHS Heroes campaign by putting together care packages for their local hospital and each branch supported one care home locally sending a box of goodies to entertain and treat the residents. Employees have also been supporting the vulnerable in the community.

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Technology

cloudThing

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The company encourages employees to gain chartership or industry-recognised qualifications. Staff are offered support and 1:1 sessions, with defined goals and objectives set. Those who wish to develop to leadership level can apply for bespoke training to achieve this. Formal appraisals include cloudThing's own CRM performance metrics evaluation.

Regular check-ins and events keeping teams connected include after-work virtual pubs and games, a book club, and wellbeing and yoga sessions. Managers' wellness is also not neglected. Team leaders have a direct comms support channel for personal and workplace conversations with the board and their peers.

All the in-date food, coffee and tea that was left behind when people started home-working was donated to a Black Country foodbank. cloudThing aims to achieve ISO:14001 certification by the end of 2022 and to be carbon neutral, both in itself and in the services it supplies, in five year's time.

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Marketing & Media Agencies

Clevertouch Marketing

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To spread some Christmas cheer, the firm held an online Christmas party which involved a wine tasting for employees and their partners. All employees also received a hamper, a John Lewis voucher and a thank you note in appreciation of their hard work in 2020.

To boost morale, get people together and help support each other and share experiences, employees set up a range of fitness, cooking and cake-making clubs. People can drop in to Weekly Cake Tuesday on Teams, an open forum for staff to share news.

Employees volunteered their time to help out in the kitchen at Winchester Churches Nightshelter on a regular basis last year. At Christmas, Clevertouch employees also raised £250 to provide the residents of two moving-on homes with everything they needed for a festive feast.

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Education & Training

Childbase Partnership

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At the start of the first lockdown the company's You Make us Proud video applauded nursery teams even before the weekly clap for the NHS launched. At a time when income was severely impacted and restrictions limited occupancy, investment in core service provision and employee support initiatives was maintained and increased.

The company topped up the pay of anyone on furlough to 100% and all job advertisements highlight full partnership in the business to promote its employee-owned structure and the annual tax-free dividend payments made. The same maximum amount, based on hours worked, is awarded to all from apprentices through to Michael Thompson, the Chairman.

Colleagues elected Cancer Research UK as their charity of the year for 2020 – and raised more than £76,000 for the cause. The pandemic did impact fundraising, however – employees achieved a sum of £167,653.27 the year before.

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Consultancy

Cello Health

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The Cello Academy has been running for 14 years and connects all of the Cello businesses through the process of management learning and development and includes The Aspire Programme for new managers, The Inspire Programme aimed at mid-level managers and project leaders and The Senior Leaders Programme.

During lockdown Cello Health has regularly sent employees treat boxes containing games and activities,stationary to use for work and special treats including chocolates and champagne. Employees who are recognised for going above and beyond for their clients and colleagues have been rewarded with gift vouchers and additional time off.

For the last three years Cello Health has been supporting The Trussell Trust and its foodbanks including throughout lockdown. Cello Health also held virtual fundraisers including a bake-off and charity quiz and donated £10,000 to Findacure, a charity which supports people with rare diseases.

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Insurance

Caspian Insurance Services

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Training increased in volume over the past year as an important tool to keep employees engaged in their roles. The company helps to put people through exams and several staff members passed their qualifications in recent months.

Half of Caspian's directors and managers are women, as well as 43% of the staff overall. The company has been nominated for the Women in Insurance awards and in 2020 was the first brokerage to sign the Lloyds of London Inclusivity Pledge.

Caspian introduced paperless documents, using remote training to bring in the e-signature system quickly. Not only did the streamlined process make the company's service greener but improved its service, tripling its Trustpilot review in 2020 compared with 2019.

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Technology

Cardlytics

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Managers at Cardlytics care about the job satisfaction of their team members and get behind wellness initiatives – even laughter yoga to boost morale. A mental health workshop provided managers with the skills to spot the signs of employees who may be struggling.

Every member of staff has an individual training budget of £1,000. As well as internal training courses, Cardlytics offers self-development workshops for employees to explore interests. A mentorship programme allows people to share experience, knowledge and skills as well as perspectives and cultures.

Employees are allowed one day a year to volunteer for a good cause. Staff members support local planting projects and community schemes. Although fundraising plans were disrupted by the pandemic, Cardlytics staff contributed to charities supporting those with disabilities or ill health including £1,200 for NHS Charities Together.

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Consultancy

Capco

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Capco runs fortnightly Lunch with Leadership calls to provide business and people updates and to answer employee questions with different leaders leading each call. Virtual quarterly Town Halls celebrate individual and team successes and showcase new initiatives, as well as providing general business news.

Capco has kept staff feeling connected with regular informal team catch-ups and a range of events and activities including quizzes, bingo and a performance from a magician. Employees participated in a team-based running challenge in November, which saw them clock up nearly 20,000km and raise £3,500 for charity.

Last year Capco raised £50,000 for a range of charities including Hackney Foodbank, and Veterans Aid and employees completed 400 hours of volunteering despite the ongoing pandemic. Staff continued to support education and youth empowerment through various initiatives including pro-bono consulting.

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Leisure & Hospitality

Camelot

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December survey results showed that 92% of Camelot employees believe the business operates with integrity and 96% of them feel well led. The executive team sent out care packages to everyone to thank them during this uncertain year, and the chairman personally called anyone who tested positive for Covid-19 to offer support.

Camelot allows employees to claim up to £1,000 off gym memberships and this subsidy now includes online classes. Everyone can access virtual appointments with GPs, counsellors, physiotherapists – and get life, money and wellbeing support. To help working parents and their children, the firm made an additional 15 days' paid leave available.

Last Christmas, Watford Borough Council and local cycle-hire scheme Beryl Bikes encouraged residents to take part in a Laps To Lapland initiative to fundraise for the Watford Helps Covid-19 charities appeal. The aim was to collectively cycle the 6,307km distance from Watford to Lapland and back, and Camelot donated over £6,000 to the cause.

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Understand your organisational health across all eight factors

You’ve explored the Factors - now discover how your organisation can gain deeper insight into what truly drives engagement and workplace culture.

Our approach measures organisational health across eight core areas: My Team, Leadership, My Manager, Personal Growth, My Company, Wellbeing, Fair Deal, and Giving Something Back. Together, they give you a complete view of how your people think, feel, and experience work.

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