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What are companies doing with regards to 'Leadership'

Learn about the Factors Effect Model

What effect will focus on the 'Leadership' factor have?

Leadership - How employees feel about the head of the organisation, senior management and the organisation's values and principles

Leadership has the biggest influence on how employees feel about the organisation.

Leaders need to create inspiring visions and provide clear direction to positively Impact the My Company factor.

When it comes to Wellbeing, no amount of free fruit or stress busting classes are going to address an imbalance. Employee Wellbeing is a by-product of the leadership and management culture.

If there’s pressure at the top of your organisation, it won’t take long to be felt throughout.

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Education & Training

learndirect

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Learndirect supports personal growth through its 5Mins platform, offering role-specific and soft skill development. The platform provides employees with the freedom to explore a range of topics beyond their specific roles.
Learndirect's comprehensive wellbeing initiatives include a wellness centre, an employee assistance programme, and a menopause policy. The organisation treats menopause as an ongoing medical issue and provides further training to managers on how to support employees and encourage open and sensitive conversations.
A weekly CEO Business Update is sent out each Friday afternoon to all employees, providing significant business activity updates and reminders. The organisation also holds a monthly All-Hands Operations meeting, delivered by the Chief Operations Officer, whereby they go through departmental updates and future focus, with a Q&A for valuable input.
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Health & Social Care

Riverstone

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Riverstone holds fortnightly all team meetings to update on key priorities and initiatives. These are supplemented by regular team huddles in its operations, team meetings and cross-functional group sessions. On an individual basis, one-to-ones performance check-ins happen as a minimum monthly, with a half-year formal check-point and annual review.
The organisation believes in being Forever Curious, which extends to its learning and development approach. Colleagues have access to educational talks, a personal development plan, a growing library of digital learning content for self-led development including CPD Accredited learning, and professional sponsorship to achieve funded external qualifications.
Riverstone runs its "Leading Others" programme that focuses on: Performance Management, Motivation, Goal Setting, Individual & Team Development, Leader as Coach, Mentoring, Giving Feedback, Effective one-to-ones, Time Management, Meeting Management, Difficult Conversations and how to lead a team in a value/belief led business.
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Leisure & Hospitality

Capital Theatres

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Wellbeing is a priority at Capital Theatres and there’s a dedicated employee-led group focusing on how to make a difference. Recent initiatives include a monthly meet-up hosted by different departments, where staff can take a moment to enjoy homemade cakes and chat with others. A staff choir offers the chance to connect and have fun.
The Leadership team ensures that all employees receive regular communications through a variety of different mediums. This includes organisation-wide 'Town Hall' meetings, where Directors hold question and answer sessions so employees can find out more about what matters to them.
Capital Theatres is committed to supporting access to the arts for everyone. It engages over 25,000 people of all ages in its ‘Creative Engagement’ programme, which enriches the lives of those in the local community. Employees volunteer at a relaxed panto for children with additional support needs, and there’s opportunities on offer for young creatives.
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Business Services

Zenith

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At Zenith, managers provide a supportive environment, as evidenced by the launch of the World Class Manager program. This continuous training program equips leaders with tools for effective talent development, stakeholder communication, and quality one-to-one meetings.
Zenith fosters a strong team spirit, underscored by regular get-togethers organised by the CSR committee. These include diverse events like group walks to beauty spots in the summer, meals out, and escape rooms, thereby enhancing the feeling of belonging among colleagues.
Zenith's leadership ensures effective communication and a supportive environment. The CEO maintained open communication channels, and the company adopted agile working practices to ensure the welfare of its employees. It has also implemented state of the art technology across multiple sites so that it can stream live events and share business updates in real time.
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Law

Talbots Law

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In order to maintain communication across the business, the CEO has monthly one-to-one meetings with the Heads of Department. The messages from these meetings are cascaded through weekly operation leadership team meetings and quarterly update meeting for all staff.
The organisation focus on its environmental efforts by providing instant cooled water for all staff and water boilers which use less energy than kettles. Its legal teams also have a paper light initiative to reduce printing and all staff have two monitors to assist with this.

As the firm is employee-owned, all staff are entitled to an equal profit share bonus each year. Employees also get gift vouchers on milestone birthdays, weddings and for babies. At Christmas, staff can choose a voucher or donate to a food bank. And there are plenty of sweet treats and free breakfasts at quarter end.

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Housing Associations

Longhurst Group

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Longhurst Group fosters pride and value among its employees through initiatives like Living our Values awards and 5 for 25 roadshows. These platforms not only celebrate the collective achievements but also allow employees to contribute directly to the Group's strategy.
Longhurst Group ensures that its managers are equipped to provide support and care to their teams. The Group offers mental health training for managers and has made the Management Development Programme mandatory, reinforcing expectations from line managers.
Longhurst Group's leaders are actively involved in employee engagement, hosting two in-person roadshows per year and bi-monthly townhall sessions. They also encourage employees to nominate their peers for the Living Our Values awards.
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Health & Social Care

Integrated Care 24

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IC24 places a strong emphasis on employee wellbeing, with a dedicated wellbeing strategy, group, and brand. The organisation also provides a TRiM service for post-difficult-call support, a mental health programme, and a menopause support group.
IC24's leadership promotes open communication, hosting monthly team briefings and interactive webinars to discuss organisational strategies. The executive team also participates in 'break out' sessions for detailed strategy discussions.
IC24's commitment to society is demonstrated by their fundraising efforts, such as the Captain Sir Tom Moore-inspired event that raised £1,756 for NHS Charities Together and the Ipswich team's fundraising £3,300 for East Anglia Children's Hospice.
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Recruitment

Empiric

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The organisation’s Senior Leadership Team collaborate and influence positively to create a supportive, inclusive, and empowering culture. They share their knowledge and insights with each other, every employee and their clients.
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Not For Profit Body's

Edinburgh Leisure

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The organisation offers all employees free access to its facilities. This includes access to swimming, a gym, classes, wall climbing, and play golf. It also offers free annual (and confidential) health checks. These give employees feedback on fitness, glucose levels, cholesterol and other health measures, and are conducted by trained gym staff.
The CEO shares regular email updates with employees, where she can highlight any key events and update on performance and completion of key projects. The organisation also has a fortnightly in-house online magazine called a Quick Ello. This is used to share both business updates and updates of personal interest (employee achievements, fundraising activity etc.).
The organisation’s 'celebrate' portal gives employees access to shopping discounts, a bike to work scheme, and childcare vouchers. All employees can use the system to send a card to a colleague to say thank you or to recognise great work - the cards are all themed around Edinburgh Leisure’s values and ways of working.
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Not For Profit Body's

Cairngorms National Park Authority

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Cairngorms National Park Authority managers ensure their teams feel supported and trusted. The Managing with Impact training course equips them with the skills to manage difficult behaviours, apply organisation’s policies consistently and balance the demands of their roles with being good line managers.
The Cairngorms National Park Authority prioritises staff wellbeing with initiatives like the Menopause Support Policy, Neurodiversity Policy and Mental Health First Aiders. The reduction of the working week to 36 hours and the introduction of a Hybrid Working Policy further support work-life balance.
Leadership at the organisation is approachable and engaging, with the CEO providing regular updates and insights into his role through a blog. The blog includes personal information too such as what he's been up to at the weekend. Senior Management Team meetings are held bi-weekly, ensuring all senior members are involved in decision-making.
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