Pride Powers Performance

Managers are given simple to use performance setting template and guidelines to take their teams through. Each of the leadership team go through the business objectives at the start of the year to enable them to intergrate them into their planning for the year. Managers attend regular leadership away days to understand where the business is going and what is needed to get there. Each business area and region have their own deciaded HR teams that work with them through out the year to plan. Some departments have quartlerly people surveys to sense check where they are in terms of plans. With the help of the HR team managers are given guidelines and help to conduct team plans, including succession planning. The exec have set out their stall in terms of what they expect from their management team and have worked together to bring it to life.

Wellbeing in Homebase is part of their core beliefs system, they place high value on the work the wellbeing team do to ensure the golden thread of wellbeing continues through the business. Their dedicated wellbeing and support leadership group, focus on developing new and existing programmes to engage their colleagues, including free flu injections in the contact centre this winter. They also have working parties for charitable giving, volunteering and talent and skills in the community, as Homebase have recognised that involvement in activities across these three other areas has a significant impact on the wider wellbeing of colleagues, in addition to the practical financial and physical package of benefits they provide. Their approach therefore is to promote and communicate opportunities for colleagues to get involved in one or more of these areas. This kind of involvement helps colleagues develop personally, gives them a feeling of pride about working for Homebase. It also improves team morale and generally helps to create a better sense of wellbeing in the workplace and in their personal lives. The biggest goal is to recruit 30,000 Dementia Friends from across the business who will benefit from an awareness raising session to develop a better understanding of people with dementia, as part of their partnership with the Alzheimer's Society. Homebase know many of their colleagues have family members with Dementia and want as many of their colleagues to be able to support each other, but it will also be a valuable and transferable skill for their families futures.

The CEO at Hifx 'walks the floor' every day and takes time to speak to staff and understand how they are getting on within their roles and what challenges they may currently be facing. The CEO, personally leads each staff communciation presentation and takes sigificant time to prepare for these presentations. Their CEO presents in an open/honest manner that is not sugar coated in 'management speak'. He allows people to ask questions without fear and takes time to answer all questions raised, Ensuring any questions not answered in the meeting are answered ASAP after presentations.

The CEO at Hifx 'walks the floor' every day and takes time to speak to staff and understand how they are getting on within their roles and what challenges they may currently be facing. The CEO, personally leads each staff communciation presentation and takes sigificant time to prepare for these presentations. Their CEO presents in an open/honest manner that is not sugar coated in 'management speak'. He allows people to ask questions without fear and takes time to answer all questions raised, Ensuring any questions not answered in the meeting are answered ASAP after presentations.

Harrier created a voucher system for outstanding achievements; this includes the "Employee of the month awards" and is delivered with all staff in attendance on a monthly basis; this not only includes the EOM but any other voucher awards made for special one off acheivements. This is then presented on the notice boards, intranet and newsletter.

Harrier created a voucher system for outstanding achievements; this includes the "Employee of the month awards" and is delivered with all staff in attendance on a monthly basis; this not only includes the EOM but any other voucher awards made for special one off acheivements. This is then presented on the notice boards, intranet and newsletter.

Managers set clear, specific and tailored objectives for employees at yearly appraisal sessions, designed to measure and assess developmental progress. Outside of formal appraisal meetings, managers continue to monitor employee progress through regular meetings and informal catch ups. This allows managers and employees to work together closely throughout the year to further tailor objectives if required, and to set new objectives if progress allows. In line with this structure, praise and recognition are given when an employee excels in order to motivate and show appreciation for their efforts and dedication in his/her role. This can range from wider visible recognition (e.g. personal mention at company meeting) to more personal commendation (e.g. in smaller department team meeting).

Managers set clear, specific and tailored objectives for employees at yearly appraisal sessions, designed to measure and assess developmental progress. Outside of formal appraisal meetings, managers continue to monitor employee progress through regular meetings and informal catch ups. This allows managers and employees to work together closely throughout the year to further tailor objectives if required, and to set new objectives if progress allows. In line with this structure, praise and recognition are given when an employee excels in order to motivate and show appreciation for their efforts and dedication in his/her role. This can range from wider visible recognition (e.g. personal mention at company meeting) to more personal commendation (e.g. in smaller department team meeting).

The Green Room's most recent team building event took place at their last Vision Day. It involved splitting the teams in cross-functional groups and setting them a task which incorporated elements of each of their roles whilst encapsulating creativity (the focus of our business) at it's core. The aim of the session was: *Embed some of the key themes shared in the morning sessions * Encourage team members to 'think freely' and come up with initiatives that could positively impact the business * bring the teams closer together * enhance individuals' understanding of one another's roles in the business and how to work with one another's strengths to maximise results across the board * develop some competitive spirit in a fun way * Encourage teams to look at issues and opportunties for the business and come up with new solutions & initiatives The event was a complete success in terms of bringing the teams closer together and enhancing understanding and overall working relationships.

The Green Room's most recent team building event took place at their last Vision Day. It involved splitting the teams in cross-functional groups and setting them a task which incorporated elements of each of their roles whilst encapsulating creativity (the focus of our business) at it's core. The aim of the session was: *Embed some of the key themes shared in the morning sessions * Encourage team members to 'think freely' and come up with initiatives that could positively impact the business * bring the teams closer together * enhance individuals' understanding of one another's roles in the business and how to work with one another's strengths to maximise results across the board * develop some competitive spirit in a fun way * Encourage teams to look at issues and opportunties for the business and come up with new solutions & initiatives The event was a complete success in terms of bringing the teams closer together and enhancing understanding and overall working relationships.

At GMCP a staff Working Group has recently been established, to bring staff wellbeing issues to the fore, and create a culture where negative issues are identified, minimised and managed before they affect the health of staff. They are working with a small team of staff (20 volunteers) who are helping through: Attendance at meetings, focus groups in their own teams, highlighting triggers, making suggestions for reducing the negative impact of work, offering ideas and solutions to promote a greater sense of wellbeing and one that everyone enjoys… trying out different approaches to identify what works for them. They have a budget of £1,000 to test out ideas and make recommendations for a programme that will be rolled out by March 2014. Friday afternoon Reiki sessions at thier Head Office are booking up fast! In establishing the group, they were especially keen to include people who understand how work can add to stress levels, through personal experience. They also appealed for volunteers who rarely feel stressed or are more resilient to the pressures work – so that they can better promote a healthy work-life balance. Through this Project Team, thye are designing a programme of support that is relevant and accessible to all staff and helps them reduce the negative impact of work on their lives. They already have a free Medicash scheme, providing access to doctors, counselling / therapies but GMCP want to do more to tailor a bespoke package of support available on site, at the right times for their staff

At GMCP a staff Working Group has recently been established, to bring staff wellbeing issues to the fore, and create a culture where negative issues are identified, minimised and managed before they affect the health of staff. They are working with a small team of staff (20 volunteers) who are helping through: Attendance at meetings, focus groups in their own teams, highlighting triggers, making suggestions for reducing the negative impact of work, offering ideas and solutions to promote a greater sense of wellbeing and one that everyone enjoys… trying out different approaches to identify what works for them. They have a budget of £1,000 to test out ideas and make recommendations for a programme that will be rolled out by March 2014. Friday afternoon Reiki sessions at thier Head Office are booking up fast! In establishing the group, they were especially keen to include people who understand how work can add to stress levels, through personal experience. They also appealed for volunteers who rarely feel stressed or are more resilient to the pressures work – so that they can better promote a healthy work-life balance. Through this Project Team, thye are designing a programme of support that is relevant and accessible to all staff and helps them reduce the negative impact of work on their lives. They already have a free Medicash scheme, providing access to doctors, counselling / therapies but GMCP want to do more to tailor a bespoke package of support available on site, at the right times for their staff

This year they introduced a new recognition programme called the GROW Award, Getty Images recognition for outstanding work. This programme encourages anyone who has observed a colleague make exceptional achievements, help the company grow, are demonstrating either personal or professional growth or deserve to be recognised for their individual contribution to their collective success, to nominate that colleague for an award. All nominations are reviewed weekly by the CEO who determines the recipients and the cash award amount they will receive. They are really proud of this programme because it recognises both professional and personal growth, and it does so in real time – not just on an annual basis. It is also above and beyond a person's normal incentive plan. It reveals the great camaraderie their employees share as they have the opportunity to nominate each other and their CEO's inbox continues to be flooded with nominations. It also speaks to their global connectedness – it is not a location centric programme – everyone at all levels and in every location is included.

The Getty Images Hackathon has been a great way for employees to create and build cool stuff like websites, mobile apps, online applications, social media mashups and the like that address a business or customer need. This was their 3rd year running the event. This year they had 16 different teams participate and they consisted of employees from all functions, not just technology. This event is all about the employees ideas and feedback, and the changes they would make if they were in charge. Most importantly, the grand prize for the winning team is that the business commits to implementing their idea/product/change.

Employee of the month award. Long Service Awards, they award every member of staff a generous financial token to thank them for their length of service with Georges. Every year, after 5 years of service, each member of staff receives this incentive which believe contributes to the high level of employee retention that they have seen year after year. Birthday vouchers and birthday day off. They reward staff each year with a birthday voucher for them to spend at an oulet of their choice, together with a day off for their birthday. Even if their birthday falls during a weekend, they still allow them to take this time off on a Monday or Friday. Mystery shopper reports. When they receive their monthly shopper reports through they will always send a letter of thanks for the employee concenred for their efforts during that visit. They also reward them with a highstreet voucher if they have done exceptionally well duriing this mystery shopper visit.

Their Managers work well with their team and understand that outisde business committments such as studies, family or holidays may require them to swap/change their shifts or need additional time away from work. They are extremely flexible in accommodating these requests and respect that their employees have other reponsibilites outside of work that are priority to them. They completely understand, as they all have families too and are able to accommodate the majority of requests when their staff want to make changes to their contracted shifts. Managers follow this culture that we demonstrate at a central support level and take time to carry out regular reviews with each member of staff, whether they work 4 or 40 hours a week, each member of their team is guaranteed this time with their Managers.

Their effectiveness comes from understanding the local community in which they are based and focusing efforts there. Hillingdon is a deprived community where school age literacy is low and there are few amenities for after school activities. They have been running many successful schemes in the local community for many years, and continue to look for new ways to make contributions. Most recently, they extended the fleet of mobile youth clubs that they finance and run, by adding the first water bound club for local children and teenagers. The Floating Classroom is a converted Dutch barge that offers young people the chance to learn in an unforgettable way. So far, more than 30,000 children have visited their buses, and their new water bound version offers the opportunity for many more youngsters in the Borough of Hillingdon to learn in an innovative new way. General Mills also sponsor the Hillingdon Book of the Year event. This involves a competition where school children vote for their favourite book and present on why this is the case. These activities have played a part in contributing towards the reduction in crime by providing something for children to do after school and an increase in childhood literacy. One of the most important considerations about General Mills' local charity work is that is long-term, so all the resources they provide will be there not only now but for future generations also.

MD Jim Moseley places enormous value on the vision, culture and values of the company, and puts the company's continuing success down to the way people are empowered to do their jobs. He has previously said that as the company grows his biggest concern is to retain the family feel of the business, as losing this would be more of a danger to its long-term success than not hitting commercial targets. To prove his commitment to this philosophy, Jim takes an active role in ensuring that the company's family feel is safeguarded, from 'walking the floor' to regularly chat with employees, to attending regular company breakfast meetings where employees can publicly - or anonymously by written questions - ask him anything they like. He also takes an active role in welcoming all new employees, who are invited to a breakfast with the Executive Team. This has proved exceptionally successful as not only do new starters meet the MD and members of the Executive Team in person, they also see for themselves how the company lives its vision and values each and every day. His care for employees is evident as he makes sure that he gets to know all of the people personally.

They give their colleagues extra holidays over the Christmas period in addition to their allocation with plenty of prior notice so they have more time to spend with their families, this is a thank you for their hard work over what is a particularly busy time for their business from September - October. They have done this for the last 4 years. Feedback has shown them that this is very much appreciated.

They give their colleagues extra holidays over the Christmas period in addition to their allocation with plenty of prior notice so they have more time to spend with their families, this is a thank you for their hard work over what is a particularly busy time for their business from September - October. They have done this for the last 4 years. Feedback has shown them that this is very much appreciated.

Their Chief Executive, Andrew Morris, has demonstrated strong leadership for nearly a quarter of a century. One of Andrew's key drivers is an eternal desire to be the best and he inspires staff with his vision. His monthly staff briefings, which welcome all staff, are refreshingly honest and open forums where no question is off limits. Andrew's down-to-earth manner, humour and professionalism earn enormous respect from everyone at the Trust. Andrew is a visible presence throughout the estate and seems to know most staff by their first names – whether they work in catering, portering or surgical services. Andrew's leadership style has helped to develop a culture that some call the ‘Frimley family'. Above all Andrew advocates a focus on the patients as individuals and urges staff never to stop thinking about how they would like their mum, dad or loved one to be treated. Andrew recognises that needs and expectations are constantly evolving and helps Trust staff understand that however good they are they must constantly improve in order to provide the local population with the health services they expect and deserve. Andrew's tireless dedication is unquestioned and no-one at the Trust works more hours or with more focus. On a snowy day a couple of years ago he went to A&E first thing to see how staff were coping and ended up rolling up his sleeves to push trolleys until more staff made it in.

Quality Ward Walkabouts occur twice a month and are a way of gathering staff, as well as patient, feedback and comments about key issues in the ward. Walkabouts include an Executive Director, a Non-Executive Director, a Governor and a member of the Trust's Risk Team. Following the Walkabout, a template is populated with the key issues. Any negative feedback or comments are followed up and dealt with as appropriate. One example of something they have done is in response to stress levels reported in their NHS Staff Surveys. Where stress levels appear to be high, they have offered the use of an external stress audit approach. This involves a pre-survey staff briefing, a survey of staff in the area and then a follow-up focus group at which the survey results are reviewed and action is planned to reduce stress levels. 6 of these audits have been undertaken in the last year.

FreshMinds offer many extra curricular actives within the company such as Bake Club, Running Club, Climbing Club and the FreshMinds netball team to name a few. In the last twelve months they have organised free gym trials and free month long boot camp training trials, as well as arranging a refit of the basement to provide bike storage and showers. They also offer free eye care vouchers and their flexible benefits include private medical and optional dental cover. On birthdays they offer an hour lie-in and the employee receives a card and a cake/cheese/plant or other gift. FreshMinds provides fresh fruit every morning and breakfast every Friday as well as drinks at the end of the day on Friday.

FreshMinds conduct Friday morning breakfast meetings every week which bring everyone together in an informal and fun environment. There is a rota so everyone has the chance to speak about a topic they think may be relevant to their company, the work they do or their clients. FreshMinds conduct away days at least twice a year. These away days include presentations around strategy, speakers, group brainstorming sessions and team building activities, such as go-karting and most recently Dragon boat racing. FreshMinds also have half yearly celebrations such as the Summer BBQ and Christmas Party. Once a year, employees are able to attend a subsidised skiing holiday and the company has also arranged cultural nights out on the Southbank and participation in Tough Mudder - military style physical training day. Once a month Freshminds provide a budget for employees to arrange attendance at a cultural event and drinks/socialising afterwards/before.

Senior Board members of Foot Anstey annually undertake a roadshow across all five offices. Even with sosphicated online communication methods, nothing works better than face to face communication; Foot Anstey's Managing Partner together with four Directors - HR, Finance, IT and Client Development, present to their staff the vision for the firm over the next year, with the opportunity to ask direct questions. As this style of discussion can be intimidating for some, staff were encouraged to write questions down anonymously after a few moments of relaxed conversation. The questions are collated and the HR Director puts the questions direct to the Managing Partner ‘live' in the room. This helps with the conversation and debate enormously and enables people across the firm to have a genuine voice and contribute. This has improved the interaction levels at the office presentations and the audience has seen potentially ‘sensitive' questions or suggestions asked and responded to. This has contributed to improved trust, engagement and communications at all levels. The questions and answers are then posted onto the Intranet under their Managing Partners blog, to ensure longevity and a maximum audience. Hosted in the morning with coffee and pastries, for a chance to talk, share and enthuse about the future – they are popular and productive for all and are now an ingrained part of the firm's culture.

Being a multi-site firm, whilst online communications flow freely, nothing beats face to face interaction. Foot Anstey's Managing Partner, John Westwell travels either weekly or fortnightly to each of their five offices and endeavours to talk to every new recruit and staff. Their offices are all open plan and they have a system of hot desks for people who are working in different offices that day. Therefore, John or any member of staff could be working alongside anyone that day and builds relationships with people at every level. He strives to build relationships with everyone and amongst all his duties as Managing Partner, still will make time to send a personal card when necessary and needed. As mentioned before, his blog is popular and supported and his accessibility to all across a multi-site firm. He is driving the firm forward and promotes and encourages any entrepreneurial activity. Anyone at Foot Anstey can suggest an idea, improvement and it will be listened to and absorbed. John's longevity at the firm is also commendable, having been with the firm for over 20 years. He has a passion for Foot Anstey and is taking it into the future to the benefit of numerous stake holders; Partners, employees, their families, their local economy, their suppliers and above all their clients. In an uncertain economy, which has seen others in their industry sadly fail, it is a responsibility that John takes very seriously.

Fricroft have recently introduced pay for performance where pay increases are directly linked to achievement of objectives and demonstrating that they live the Company values through measurement of their behavioural competencies. They give on the spot rewards to employees who have demonstrated exceptional performance or customer service by way of vouchers or paying for the employee and their partner to go out for a meal. They operate an employee of the month scheme to recognise efforts.

They hold a quarterly Employee Forum whereby employees are asked their views and opinions on all aspects of the Company and from this have created focus groups so that employees are engaged in addressing some of the issues.

To lead well, it is necessary to understand what you are leading. Fetival's Chief Executive, Guy Weston knows their business thoroughly, has the widest possible overview and understanding of the industry and the external factors influencing it, but he also knows his staff members by name and speaks to them all in the same way and understands what areas of the business they are most concerned with. The door of his office is always open and they often see him on the office floor or out and about at the depots and other offices. He presents the BreakFest Briefs, tells everyone about his holidays and asks about everyone else. Everyone knows about his football team and he joshes about everyone else's. However, when he's doing business he's completely focused, fair and a good listener. He knows his stuff and when he doesn't have enough information he asks for it before making a judgement. When there are awards to be given, thanks to be made and acknowledgement of excellent work and dedication to Festival and their clients, Guy is there to thank staff personally and he does not quickly forget those achievements. Figures of authority will always find themselves in the firing line for making decisions about contentious issues, but if every member of staff feels that they can express their opinion about that decision directly to that person then they have done the job fairly. That situation exists here at Festival.

Fesitval Housing run Modern Apprenticeship programmes taking young people from the age of 16+. They progress learners through to Level 3 qualifications. On completion they can continue to develop through undertaking Btec, NVQ, HNC, HND and Professional qualifications. Support is available for all staff to undertake a recognised Vocational, Professional or academic qualifications, 90 % of roles have a specific qualification linked to them e.g. Housing Officers relevant qualification is Chartered Institute of Housing Level 4. Such courses are supported 100% financially. Festival Housing currently offer professional traineeship in HR and Finance with a view to expand to other areas of the organisation. Qualifications are offered via day, block release at college and distance learning. They work closely with local University, other housing associations providing bespoke level 5 Leadership and Management qualifications. They offer development through the delivery of learning activities including e-learning, course attendance external, bespoke in house courses, reading, forums, workshops and conferences. In house courses run with a mix of external and internal trainers. Year 2012 to 2013 Festival carried 3196 training days. This equates to an average of 6.9 training days per member of staff. Vacancies which are identified as key roles can be offered as secondment opportunities of up to 1 year's duration. This allows staff to experience different roles within the organisation. Work experience is available to people looking to change careers or re-join the world place. They work closely with schools and colleges to offer students work experience opportunities.

Faststream are using MC3 this year and so will be using this tool to help their management team develop and improve engagement with their teams. They will prioritise improvement in their highest correlating factors and providing regular feedback and updates to the business on what they are doing to improve engagement in the business. They are creating a ‘Hub Page' on Internal Communication Portal -Yourstream, so that Best Companies and Engagement becomes an ongoing process, not just an annual event.

Faststream are using MC3 this year and so will be using this tool to help their management team develop and improve engagement with their teams. They will prioritise improvement in their highest correlating factors and providing regular feedback and updates to the business on what they are doing to improve engagement in the business. They are creating a ‘Hub Page' on Internal Communication Portal -Yourstream, so that Best Companies and Engagement becomes an ongoing process, not just an annual event.

Fairbanks cares for the well being of all its employees. In addition to encouraging a good work-life balance there are a number of staff sports groups which meet regularly. Organised and run by staff members, teams such as football, netball and the squash ladder are open to all members of Fairbanks staff along with their friends and family. These regular team sports encourage a healthy lifestyle whilst having the added bonus of developing the working rapport for staff. Fairbanks also provides various subsidised schemes for staff to take advantage of; from a pension plan, health care plan, cycle to work scheme and the provision of fresh fruit as well as office based water coolers. These schemes demonstrate to employees that the company care about their health and well being.

The Leadership of Fairbanks is distinctive through its approachability and work ethic. Every member of the management team lead by example in all areas of their work and make time for employees should it be necessary on a work related or personal topic. Most members of management, at any level, attend and participate in company social events. From the Managing Directors down, all staff are known by name and made to feel valued and appreciated. The company has a ‘promote from within' attitude which motivates employees at all levels to work hard and demonstrate their dedication to the company as this will be noticed. Whilst not everyone can be promoted, events such as award dinners are offered to all staff, recognising that the company would not be what it is today without everyone playing their part.

Encore have enlightened leaders who take a servant attitude. Their goal is to support others to achieve goals. They believe in the maxim that 'I look good if I make others look good.' They attract respect for walking the walk, they see the importance of growing people. They recognise the importance of empowering successors. Annually the MD of Encore holds branch workshops, discussing and agreeing the ENcore business plan with all staff. After this is a 'Dragons Den' suggestion scheme, for anyone to present an idea which will save the company money or improve the efficency, the idea to be outside of normal daily activity, with cash rewards for the successful ideas.

Encore's induction course helps to get the staff to 'buy in' to the Encore ethic at an early stage of their career covering modules like their Mission Statement, team building, company culture, the company 3 year plan and company aims and policies. This 6 day course is executed by the Directors who are able to use the time to create the teamwork mindset and pass on best practice from their combined experience of over 65 years. Encore offer Module Training/Induction Training/External Training/Management Training Acadamy. They also offer further education grants of up to £750 per person per year. The Encore Management Training Academy, developed and delivered in house by the company Directors uses the company culture to deliver industry and job related training and fast track individual learning. It's used to identify the future managers from within the business and develop new qualified members of the Management team - it is also accredited depending on modules completed and exams passed.

To use it as part of EducationCity's journey towards continuous improvement, together with other sources of information and feedback. They believe it will be particularly helpful to have access to the benchmarking data that will be provided after the survey has been completed. They have worked extremely hard in the last 2-3 years to become an employer of choice and apply the same excellence they use on their product, to the way they treat and develop their employees. EducationCity have won two local business awards this year, including SME of the Year for Stamford and Rutland. EducationCity view the feedback they will gain through participating in the survey as essential in helping them on the next part of their journey. They are already evaluating Investors In People as the next possible step but wish to build on what they learn through this process first. Any action taken will be set within a framework of meeting strategic need and cultural and ethical fit, together with the smart use of resources available to them.

Managers and team leaders are responsible for conducting 6 monthly reviews with their individual team. Depending on the various job roles within the business, managers or team leaders will provide evidence to support what they are discussing with the employee, for example, in the sales department they are able to produce KPI figures for each employee, these are in turn rewarded with bonus payments based on their achievements. Performance reviews set out achievable and realistic goals and objectives for the next 6 months, and both the manager and employee set agreed timescales to achieve these in. There are many opportunities for more informal feedback, both face to face, via announcements in meetings and via whole-company or departmental emails.

Duplo's building has sun scoops, air scoops, solar panels and heat pumps. Duplo International are a founder member of the Two Sides organisation. It shows that the print and paper industry is one of the only truly sustainable industries that exists.

Duplo's building has sun scoops, air scoops, solar panels and heat pumps. Duplo International are a founder member of the Two Sides organisation. It shows that the print and paper industry is one of the only truly sustainable industries that exists.

The most important thing NextiraOne does in terms of giving something back to the community is to encourage all employees to create a culture that enables and supports the taking of time to give something back. NextiraOne employees are currently involved in various projects and activities both locally and nationally in their own time and within working hours. An example of this is where NextiraOne facilitated music lessons over a series of weeks for 'novice' musicians so they could learn to play a musical instrument. The music lessons were provided by one of their employees who is also a music teacher. Each 'novice' paid a tuition fee for these lessons and this fee was donated to a local special needs school. The Company matched the fees paid by the employees who donated via this programme amounting to a total donation of £480 to the school. The money is being used by the school in order to provide music education to the pupils.

The most important thing that the NextiraOne senior management team does in terms of employee engagement is to support the Company's culture and their people. All the senior management team display the values of the Company and are concerned for their team members and their development which is illustrated in the way they operate. The Managing Director's leadership style reflects the Company's vision, mission and values. He is an excellent example and role model of the Company values that he most certainly lives and breathes. He leads the business with respect, authenticity, honesty, compassion and humility. Such a leadership style has created a special culture and environment that is built on these characteristics; that in many ways feels like a family with high levels of trust, honesty and communications. The Managing Director is very organised and efficient in how he operates which creates a very calm atmosphere. He is a very influential figure, but he is totally undemonstrative and approachable to everyone. He also recognises the importance of people at all levels and he is extremely keen to develop the employees and support ‘home grown' talent.

REWARD AND RECOGNITION SCHEME: The company run an innovative and highly popular recognition and reward scheme, which is open to all colleagues. Individuals can be nominated for doing game-changing work or going over and above their day job. Colleagues are invited to nominate people who have delivered against an element of their skills profile, which covers four core areas: delivery and innovation, craft, people and client and commercial skills. They have a monthly budget of £10,000 for the scheme and they award more than 50 people each month in the following categories: Diamond (£1000 reward), ¬Platinum (£500), Gold (£250), Silver (£100) and Bronze (£50). This is an ‘always on' scheme, which enables them to reward people all year round outside of the normal performance pay process timetable. All the winners are announced and celebrated on their internal comms platform The Insider and at their quarterly company meetings. UNICORN AWARD: Twice annually, the company give a Unicorn Award to one person in the company for doing truly exceptional work. This ties into their reward and recognition scheme, but the way they award it is very different. The company either offers a large cash award or something a little more special and unique to that person. For example they gave one person a week off work and paid for them to do a creative writing course. This prize was reflective of their passion for writing, and was something they would never have been able to do given the busy job they have. They also enabled one team member to fulfil a lifelong dream by going to America on a road trip.

The company have created a unique culture capable of supporting diverse talent. They call their collaborative way of working blending, and it's central to everything they do – allowing them to take ideas from strategy and concept to launch and evaluation as quickly and effectively as possible. Whether in a single room or across their 40 offices worldwide, blending lets them cast the right people for the challenge. Their approach embraces the creative tension between left brain and right brain. They believe that when they combine data and storytelling – when mathematicians and poets join forces – they get more powerful results. They have designed their offices to enable this collaborative way of working, with open-plan seating (no offices for senior management), flexible spaces, hot-desking and lots of informal areas for meetings.

DeepOcean provides very competitive salaries for a company in the North East of England. DeepOcean also provides employees with teambuilding events and branded merchandise such as jackets and bags on an ongoing basis as a reward for their continued efforts. DeepOcean also has a bonus scheme, which is not awarded to all employees, but all employees can be selected to receive the bonus based on their performance.

DeepOcean is a member of Darlington Cares. Darlington Cares is a partnership of leading employers committed to making Darlington a better place. The project works by centrally coordinating the skills, expertise and volunteering power of members and matching these to community and charity projects where they can have the most impact. The Darlington Cares programme ranges from physical outdoor challenges through to utilising business expertise, all of which deliver tangible benefits for the local community, and workforce development opportunities for employers. DeepOcean's HR Director is on the board and fully supports both the initiative and involvement from employees. DeepOcean arranged a project to clear an area of wild vegetation at West Park Nature Reserve in Darlington, which coincided with World Environment Day in June. Meadow seed was then planted, which will grow into wild flowers for the local community to enjoy. During one of the companies busiest ever periods, DeepOcean was still able to send 12 volunteers for half a day during work time to support the project. All employees were given the opportunity to take part.

The Chester showroom team recently went to London for an overnight stay which was primarily about team building and exposing them to the fine jewellery offering in the capital city. The evening was spent at a top London restaurant which was an excellent introduction into luxury living, a theme carried into the team meeting the following morning. Ideas for growing the Chester business and making the most of social media were explored. This was particularly important as the Chester location had lost a key watch account and was going to be focusing on the origins of DMR - fine diamond jewellery supported by two Master Goldsmiths based on site. The team then took the opportunity to conduct some mystery shopping after lunch including competitors' window displays, giving them ideas to bring back and implement within their own showroom.

The Chairman, MD and General Manager visit branches on a very regular basis at least weekly and make a point of talking to all staff, retail and workshop, not just the manager about a wide range of topics, seeking feedback and ideas on: how to improve the customer experience; views on product range; marketing materials and sales opportunities. Each member of staff is personally known and this helps to establish a good dialogue and opportunity to raise any issues or concerns that they may have. As a small company with many employees having long service - average service is almost 11 years, there has developed an extended family culture with a strong ethos of doing the right thing: for customers and each other.

All of the events Companion Care run are designed to bring their teams and functions together breaking down some of the barriers that can develop. Their Directors and board are always involved in their events to lead by example and show what a great team they are. Recently Companion Care expanded their Support Office into a new building and they ran competitions with the team to name the rooms, send pictures of their pets for the walls and their Directors held a free "Barn Warming" celebration with drinks, champagne and treats to welcome their colleagues and to present the "winners" with their prizes. Throughout the development of this expansion colleagues from different departments were involved to make sure areas such as the colleague rest area was designed how they would like it to be.

Companion Care have this year launched their very own Learning Academy which provides both clinical and professional development to their colleagues delivered by both internal and external experts. They also offer a Graduate Development Programme which supports new graduates through a 2 year mentoring programme which is closely aligned to their professional bodies' development requirements. This is a structured programme designed to ease the transition from graduate to seasoned vet by providing invaluable training, support and mentoring.

The Chief Executive has been in post for 16 years. In that time, Colne has grown in all areas and has diversified with great success. It continues to operate and compete well in a difficult environment and has remained a top quartile performer in many key areas. This is only possible with a committed and passionate leader. The Chief Executive is very visible and is accessible to all staff. He remains close to the heart of the business, which is all about delivering additional homes and providing excellent services. He delivers a consistent message or support and encouragement, backed up by a detailed knowledge of the business and individuals' roles in it. Currently, the Eastern region National Housing Federation representative, he gives Colne a national profile despite its size and area of operation. In particular, the Chief Executive allows and encourages managers and staff to train and develop, to pursue their particular interests and grow their roles as, in turn, Colne grows and develops.

The Chief Executive has been in post for 16 years. In that time, Colne has grown in all areas and has diversified with great success. It continues to operate and compete well in a difficult environment and has remained a top quartile performer in many key areas. This is only possible with a committed and passionate leader. The Chief Executive is very visible and is accessible to all staff. He remains close to the heart of the business, which is all about delivering additional homes and providing excellent services. He delivers a consistent message or support and encouragement, backed up by a detailed knowledge of the business and individuals' roles in it. Currently, the Eastern region National Housing Federation representative, he gives Colne a national profile despite its size and area of operation. In particular, the Chief Executive allows and encourages managers and staff to train and develop, to pursue their particular interests and grow their roles as, in turn, Colne grows and develops.

Each employee has a mentor who should have empathy with the key development challenges that the employee faces over the short and longer term. This person is not a line manager to the employee. They meet regularly to provide counsel and advice on short and long term development issues and will debate areas such as where best to invest the employee's personal training and development budget. Clearwater Corporate Finance spent roughly £16k on external training and also had a team strategy day, deal leaders day and intern induction days.

Phil encourages every employee to treat the business as if they were the owner and to do the right thing based on the company's values rather than follow a detailed rule book of do's and don'ts.

The most innovative point of CSM's work which truly gives back to the local community is the sheer range and depth of the menu of opportunities CSM's present to local residents, and the fact that they work in partnership on that menu with local private and social businesses. Some examples of the range of this work include: The award winning and highly effective "Works" which they set up in Moss Side in partnership with local employers and which has already delivered over 1,000 residents into jobs or training. The wide range of training into jobs or setting up in your own business they are providing local residents in south Manchester. The launch of the newly opened Pod in Moss Side, which is a hub for start-up business and was set up by CSM in partnership with Bubble Enterprises and Mosscare Housing. The launch of the South Manchester Enterprise Network which brings together private and social SME's in this part of Manchester and has acted as a trail blazer for business working in the community. CSM set it up and administer the Network on line and on the ground. A CSM Youth Network which is highly active, growing fast and award winning. A unique range of cultural offers, including a major partnership with the quality Royal Exchange Theatre which has led to over 1,500 cultural offers being taken up in the community including back stage tours, meet the author and actors and performances of drama.

The most innovative point of CSM's work which truly gives back to the local community is the sheer range and depth of the menu of opportunities CSM's present to local residents, and the fact that they work in partnership on that menu with local private and social businesses. Some examples of the range of this work include: The award winning and highly effective "Works" which they set up in Moss Side in partnership with local employers and which has already delivered over 1,000 residents into jobs or training. The wide range of training into jobs or setting up in your own business they are providing local residents in south Manchester. The launch of the newly opened Pod in Moss Side, which is a hub for start-up business and was set up by CSM in partnership with Bubble Enterprises and Mosscare Housing. The launch of the South Manchester Enterprise Network which brings together private and social SME's in this part of Manchester and has acted as a trail blazer for business working in the community. CSM set it up and administer the Network on line and on the ground. A CSM Youth Network which is highly active, growing fast and award winning. A unique range of cultural offers, including a major partnership with the quality Royal Exchange Theatre which has led to over 1,500 cultural offers being taken up in the community including back stage tours, meet the author and actors and performances of drama.

Wellbeing at Centrica Storage is a fundamental pillar of the company's employee strategy. The company is committed to healthy employees for a healthy organisation and works to be proactive to support their employees and ensure they are well and safe at work. It is embedded in their occupational health and HR strategies to help their people. They have a dedicated and enthusiastic Occupational Health and Wellbeing manager who drives awareness and best practices across the business. Two key initiatives this year are their Health and Wellbeing Fairs, where they worked with the NHS and their Wellbeing partners, and their voluntary health checks to help employees be proactive about their health. Both these programmes have proven highly successful, with huge participation, both on-shore and off-shore. They encourage and support their employees by bringing health and wellbeing awareness into the workplace.

Centrica support their managers and leaders to set the standard and expectations and role model behaviours, to help develop their people to make Centrica Storage a great place to work. There is an online recognition scheme called RecogniseMe in place. Tools are provided for the managers to take ownership for delivering and supporting their people's development. Coaching for managers at all levels.

The company has an ethos of wanting to engage with the communities in which it works and for many years, in conjunction with the Local Education Authority, has run a scheme where permanently excluded students, aged between 14-19, are offered one day a week work experience. This is available for a whole school year. This has often resolved discipline problems and raised the skills level of the student. As importantly it has raised the expectation of the student and some have gone on to become apprentices within the construction industry. The company has become recognised, by the Devon Education Business Partnership and the local authorities Education and Skills Board for providers of best practice for work experience. The company is also recognised as one of the few employers in the construction industry locally who provide work experience for learners with learning difficulties or disabilities.

The company has an ethos of wanting to engage with the communities in which it works and for many years, in conjunction with the Local Education Authority, has run a scheme where permanently excluded students, aged between 14-19, are offered one day a week work experience. This is available for a whole school year. This has often resolved discipline problems and raised the skills level of the student. As importantly it has raised the expectation of the student and some have gone on to become apprentices within the construction industry. The company has become recognised, by the Devon Education Business Partnership and the local authorities Education and Skills Board for providers of best practice for work experience. The company is also recognised as one of the few employers in the construction industry locally who provide work experience for learners with learning difficulties or disabilities.

Chris is a natural leader as Cadwyn's previous Best Companies results have shown. As the leader of the organisation she operates in an open, fair and honest way and is hard working and focused on doing the right thing for tenants and employees. She adapts her leadership style to meet the needs of those she works with, providing intellectual stimulation and encouragement for people to develop. She uses a mentoring and coaching approach to empower people to make decisions and take responsibility for their decisions and actions. She has the ability to inspire people to want to make a difference and exceed customer expectations. This is important in the environment and climate Cadwyn are currently working in as resources are more limited and the business is relying on employees to do more with less. Chris has high energy levels and a drive for new projects and is willing to take risks and be accountable when things go wrong and she is not afraid to hold her hand up and say when they do. Chris encourages and maintains a no blame culture by reinforcing this in her language and behaviours. She is passionate about people, improving the lives of the people and has strong values which permeates the culture of the organisation. People enjoy working for Chris as she is truly inspirational, she never complains, is interested in employees and their lives and shares with employees the importance of what they do as an organisation.

Every year Cadwyn get all of their employees together in one room and at the same time to have fun, meet work colleagues, celebrate the organisations achievements during the year, and hear the key priorities to focus on over the next 6 months. Employees spend a lot of time together and often work in pressurised environments/roles. Being able to have fun with work colleagues helps them to relax and have time out together. Cadwyn incorporate icebreakers/exercises into the day to provide them with an opportunity to get to know new colleagues/ones they do not interact with often by getting to know their interests - their favourite music, films, and hobbies. It also helps to build on the existing relationships they have with the ones they work closely with. Sharing these positive experiences helps remove the traditional barriers; perceptions about each other, tensions that can arise between teams etc. Their employees love to be asked their opinions, so the afternoon event is dedicated to spending time having fun doing teambuilding activities. Employees are asked how they would like to spend the afternoon, and the top 3/4 activities are chosen. Activities chosen are designed to reflect the diversity of their employees from the very competitive, those that like to do something calm and relaxing, ones that challenge the mind, take people out of their comfort zones etc. For examples last year they did dragon boating and canoeing, mini master chef learning to make sushi, mini Olympics with a pampering session or paintballing.

However busy Cabot's people are, in whatever role they have they actively provide opportunities for employees to take a break from their work and do something positive that will enhance their overall wellbeing. ‘Know your Numbers', is a free service for employees who go along and have their BMI, cholesterol, blood sugar, blood pressure and cardiovascular risk factors assessed. They receive personal, confidential feedback and advice on their numbers and information on lifestyle changes that may help to improve their health. We receive great employee feedback from people who have already taken active steps to improve their health and wellbeing based on the advice they received during their sessions. “My weight has been an "issue" for over a decade.........I have now finally changed my eating habits in a sustainable way and increased my activity levels - already lost half a stone and feel so much better!” This year, the Company has also offered free on site back and neck energising massages and a 6 week stop smoking clinic during working hours which have also made a positive difference to many of Cabot's employees wellbeing as illustrated by the following quotes: “Personally, I can categorically say that I would not have quit smoking if had not gone to the Stop Smoking Clinic, so thank you.” “The Well Being Massage is a pleasant experience that leaves me in a positive mood. I find it very therapeutic and relaxing hence helping to concentrate better on my daily tasks”

However busy Cabot's people are, in whatever role they have they actively provide opportunities for employees to take a break from their work and do something positive that will enhance their overall wellbeing. ‘Know your Numbers', is a free service for employees who go along and have their BMI, cholesterol, blood sugar, blood pressure and cardiovascular risk factors assessed. They receive personal, confidential feedback and advice on their numbers and information on lifestyle changes that may help to improve their health. We receive great employee feedback from people who have already taken active steps to improve their health and wellbeing based on the advice they received during their sessions. “My weight has been an "issue" for over a decade.........I have now finally changed my eating habits in a sustainable way and increased my activity levels - already lost half a stone and feel so much better!” This year, the Company has also offered free on site back and neck energising massages and a 6 week stop smoking clinic during working hours which have also made a positive difference to many of Cabot's employees wellbeing as illustrated by the following quotes: “Personally, I can categorically say that I would not have quit smoking if had not gone to the Stop Smoking Clinic, so thank you.” “The Well Being Massage is a pleasant experience that leaves me in a positive mood. I find it very therapeutic and relaxing hence helping to concentrate better on my daily tasks”

It is testament to Tom's leadership skills that the values created by Byron's people embody his own personal style. As the founder of the business, he hasn't had to dictate or compromise on his beliefs; instead through osmosis everyone knew what the values were before they did the work around articulating them. He spends 95% of his time in the restaurants; however has implicit trust in his teams and is always available for anyone in the business to speak to him, contact him on Twitter, email or give him a ring on his mobile. Tom will also, any time he passes a Byron restaurant, pop in to say hello to the team and then leave. Tom is a people focused CEO, making sure he knows his people, from Alfredo their oldest kitchen porter through to Fenwick their newest general manager. He is extremely engaging as well as empathetic; putting himself in each individual's shoes to make sure he can articulate and understand what doing it properly means to that person. Inspiring, thanks to his drive, unrelenting energy, slightly strange sense of humour, irreverence and his ability to empower people to do what they want to do. His direct team are encouraged to challenge him and naturally imitate his leadership style with their own personality.

Byron recognise that wellbeing motivates their people, especially after receiving the results from last year's survey. Whilst they believe their flexible working approach is one of the best in the industry, they have invested time in reviewing their wellbeing offering and making sure their programme is great for their people. Byron give their people free access to the food on their menus, therefore it's important they communicate the benefits of healthy eating. All Byron's food is produced and cooked in the most nutritious and healthy way possible. They also offer free fruit and water and have set up Byron United – their football team which all employees can be a part of through inter-restaurant matches. They also provide an occupational health programme which they talk about in their Meat magazine and enable their GMs to promote the benefits of this to their people. This has encouraged a number of their employees to use the service and receive the benefits it provides. By the end of 2013 they will have fully rolled out an online benefits scheme which includes wellbeing services such as subsidised gym membership, health insurance and a cycle to work scheme. Byron's people can also access experts who help them quit smoking or lose weight, for example. By making sure thei people have these benefits they will create a workforce of happy, healthy and engaged people which will positively impact productivity and their growth.

Managers ensure each staff member has an accurate up to date personal development plan and monitor this on a regular basis. Have regular support and supervision structures with each staff member individually at least every six weeks. Proactively respond to queries from staff.

Employee development is supported at all levels of the organisation. The annual organisational needs analysis exercise is used to plan the internal training programme from which staff access an average of 6 off the job training days a year, whilst individual personal development plans are created and monitored for individuals though supervision and appraisal. Managers are trained to be coaches and all employees analyse their own learning styles and preferences in order to plan the most effect learning interventions. Alongside formal training a variety of learning and development opportunities can be accessed by staff ranging from external longer term mentoring programmes to internal shadowing and knowledge sharing. A standard element of all staff and manager supervision session is reflection on learning undertaken and this is used to keep development plans up to date and relevant. The last staff survey showed: 99% of staff believe the training they receive is relevant and useful to their job 87% of staff agree that after any training activity they review with their manager whether objectives have been achieved 96% of staff believe their last appraisal accurately reflected their performance 95% of staff found their manager helped them to focus on their development during their appraisal .

This year broadbandchoices launched their Emerging Managers Programme (EMP). This was a management development course run over 4 months for 10 managers and covered a broad range of subjects which would help them in their day to day work and also develop them. It consisted of workshops and also individual coaching sessions. It also was a fantastic opportunity for people who don't always work together to have time to discuss common issues.

Team building exercises are incorporated into broadbandchoices 'Away Days' to allow staff from different teams to interact with each other outside of the office environment. It is their goal for the entire business to view itself as one 'central team' so these exercises are intended to break down barriers that may currently exist between staff members who do not regularly interact with each other. They also launched a training programme recently for line managers to develop their management skills by hosting an afternoon of challenges that pitted senior management staff against teams of line managers. It was a successful strategy and encouraged line managers on the training programme to behave like one cohesive unit from the beginning.

The leader of BRE his highly visible, he takes time to get to know his employees. His messages are consistent on the strategy and direction for the organisation and he builds upon their successes. The Senior Management team have brought together the different parts of the business and the directors and their staff now work across business areas.

The leader of BRE his highly visible, he takes time to get to know his employees. His messages are consistent on the strategy and direction for the organisation and he builds upon their successes. The Senior Management team have brought together the different parts of the business and the directors and their staff now work across business areas.

All Brandwidth's social events bring the entire company together to communicate, share experiences and have fun. They are hugely successful and help to bridge the gap caused by their company having multiple locations. The emphasis is on fun and strengthening relationships which in turn helps energise the business as a whole.

Brandwidth appreciate that Engagement surveys can drive change that leads to business improvement. They will use the results of this survey to make informed changes within the organisation. It will enable them to regroup, refine and reenergise the company because when employees see that their suggestions are acted upon, their engagement increases.Increased engagement leads to better performance and decreased turnover. Organisations that keep engagement data can combine it with other data to create predictive analytics that can lead to sophisticated workforce planning and pre-emptive interventions

Brammer aligns a scheduled programme of training and development directly to its business strategy, in order that employees can better execute the demands of their customers. It is the programme as a whole that makes the difference. The programmes are defined by business function and job role, to ensure absolute relevance, so that nobody attends a training course, which isn't related to their needs. The training is carefully designed to address business critical objectives for both Brammer and its customers, and it addresses the individual needs of the employees. As examples, Brammer has operated a number of training programmes to support the manufacturing need to reduce costs and increase productivity, and has done this in close collaboration with its supply partners. A recent example of this has been a structured programme to help UK manufacturers reduce their energy costs, and working in partnership with Siemens, Brammer employees have acquired the right knowledge and education to drive customer energy cost savings. The programme has already added real benefits, and is receiving acclaim from customers and industry sources. On a more individual basis, Brammer has an ongoing programme of management development training, which suits the individual needs of those wanting to progress their careers within the organisation. Packaged together, the Brammer employee training programme demonstrates absolute commitment to the growth and development of its employees.

Whilst Brammer do not have any formal systems or processes in place for managers to ‘formally recognise' that what they are asking staff is realistic and achievable, the Performance and Wellbeing results in their internal opinion survey would suggest that this is intrinsic. The organisation sets realistic performance targets, involving operational managers in their formation. Within this the appraisal process enables managers to set individual objectives which are agreed by employees and revised as appropriate. Brammer is committed to celebrating success and acknowledging a ‘job well done' whether this is through formal, documented recognition or through their culture of simply saying thank you. Brammer recognises that ensuring their employees have enough information available to them to do their job well, is essential in successfully attaining targets. The Group infrastructure and systems allow ease of working and information sharing. The Brammer Awards recognise exceptional performance in a number of categories across the business in the UK and on a Group wide basis across Europe, The organisation also seeks to reward a job well done and invites various nominated employees as ‘VIP Guests' to their exclusive ‘UK Manufacturng Forum & Awards' event. The prestigious thought leadership event, now in its seventh year, is attended by executive level senior management from our largest customers. This privileged opportunity recognises the outstanding contribution these individuals have made to the success of the business.

Managers have been provided with training to the extent that over 50% of middle ranking managers have attended at least a level 5 qualification management course. This equips managers with the skills to optimise staff workloads within achievable levels and understand recognition and reward for their staff. The guidance of the management framework encourages managers to recognise and value their staff. This is reinforced through regular meetings, coaching and mentoring and team meetings. The staff survey showed a 6 point increase to the question 'My line manager makes me feel valued' to 70% and a 5 point increase to the question 'Often thanked by my line manager for my efforts' to 67%.

Managers have been provided with training to the extent that over 50% of middle ranking managers have attended at least a level 5 qualification management course. This equips managers with the skills to optimise staff workloads within achievable levels and understand recognition and reward for their staff. The guidance of the management framework encourages managers to recognise and value their staff. This is reinforced through regular meetings, coaching and mentoring and team meetings. The staff survey showed a 6 point increase to the question 'My line manager makes me feel valued' to 70% and a 5 point increase to the question 'Often thanked by my line manager for my efforts' to 67%.

Blue Cross actively encourage all new employees at Induction to contact any member of the Executive Team to ask questions or seek clarification on any issue and they do get contact and feedback directly as a result. To embrace the areas Blue Cross excel in and to put together a robust action plan to address areas where they can improve.

Blue Cross run a psychometric called ‘insights' and using this for a full day's event. They have also had two off-site full team days looking at their directorate and their business issues. Executive team have had two full day events and a long weekend team building intervention. The team building weekend for the executive team was an exceptional event. People were put in several scenarios which meant they were under huge pressure and out of their comfort zones entirely. It has made everyone a tighter team, more respectful and caring to each other, as well as focussed everyone more on their relationships with each other rather than simply getting the job done!

Biggin Hills sponsor the Bromley and Blackheath Harriers athletic club. They give an annual financial contribution to the local residents' association. A range of events are hosted throughout the year which are of interest to their staff and the local community and, in some cases, are designed to raise money for charity. Recent events have been: October 2013 Heritage Hangar Open Day September 2013, Sit in a Spit - Spitfire experience, August 2013 Musical Salute to the Few. The MD is invited as a key local member of the Biggin Hill community to switch on the Christmas lights.

The Company engages the services of an Occupational Health provider who offers a confidential helpline to staff. Additionally, there is Permanent Health Insurance cover for eligible staff and the premium includes a confidential staff helpline covering medical issues. BUPA cover is provided for certain categories of employee and the Company has, on a discretionary basis, paid for private medical treatment in circumstances where staff are in need of urgent treatment/appointments and do not have health insurance. There is a gym available in the fire station which all staff are eligible to use. The Company encourages staff to travel to work by bicycle through a bike purchase scheme. All staff have received training on Bullying and Harassment to ensure that everyone understands the need to respect others and act appropriately. Further ongoing training will be arranged for new employees.

Employees are given the opportunity to help choose the charity Berry Bros & Rudd will support for a period of time. Currently with Kids company, employees have volunteered to help with school trips to science museums etc. and putting on a Christmas party for a London primary school. They have recently matched funds raised by two of their employees who spent five days cycling in Cuba for three cancer charities, as well as an employee who completed the Marathon de Sables earlier this year.

Members of the Berry Bros & Rudd Leadership team have become more visible within the business, spending time at different sites and playing a bigger part in their All Staff Briefings that take place a couple of times a year. Their leadership style is approachable, accessible and informal, and communication style is open, honest and relevant.

BEN runs appraisal and supervision training sessions to ensure that Managers feel confident with the appraisal process and understand the value of it. This ensures they appraise fairly and effectively, agreeing SMART objectives with their team members and reviewing these regularly by means of follow-up meetings and annual appraisals. They also review their appraisal forms and guidance regularly, taking into account feedback from both managers and appraisees, to ensure the process stays effective and relevant. BEN encourages its managers to manage on a personal level, operating an open-door policy to cultivate a culture of open communication and trust.

BEN runs appraisal and supervision training sessions to ensure that Managers feel confident with the appraisal process and understand the value of it. This ensures they appraise fairly and effectively, agreeing SMART objectives with their team members and reviewing these regularly by means of follow-up meetings and annual appraisals. They also review their appraisal forms and guidance regularly, taking into account feedback from both managers and appraisees, to ensure the process stays effective and relevant. BEN encourages its managers to manage on a personal level, operating an open-door policy to cultivate a culture of open communication and trust.

Through Bedfordia's Striving for Excellence, performance and development framework, learning and development is discussed on a regular basis - minimum quarterly and an individual training plan is agreed. This can include on the job training, coaching, job shadowing through to external training courses on specific topics and funding to complete a professional qualification. One of Bedfordia's key values is Striving for Excellence, which encompasses always striving to achieve their best in whatever they do - they could not achieve this without a real focus on developing their people.

Through Bedfordia's Striving for Excellence, performance and development framework, learning and development is discussed on a regular basis - minimum quarterly and an individual training plan is agreed. This can include on the job training, coaching, job shadowing through to external training courses on specific topics and funding to complete a professional qualification. One of Bedfordia's key values is Striving for Excellence, which encompasses always striving to achieve their best in whatever they do - they could not achieve this without a real focus on developing their people.

Employees are rewarded for excellent performance by providing incentives for high achievers. Bonus payments and Salary Reviews are also given on an ad hoc basis.

Employees are rewarded for excellent performance by providing incentives for high achievers. Bonus payments and Salary Reviews are also given on an ad hoc basis.

Apprenticeships at BAM Nuttall are recognised and celebrated as one of their key entry routes and continue to provide the Business with talented, skilled and committed employees who contribute to the continued success of the Company. BAM Nuttall's programmes are designed to support people through the early stages of their career and give them all the same opportunity to become professionally qualified and climb the career ladder. Through the success of their award winning Engineering Apprenticeship they expanded the programme in 2009 to offer an apprenticeship for commercial staff. This was the first of its kind in the industry and has received accreditation from Chartered Institute of Civil Engineering Surveyors. In 2013 BAM Nuttall have expanded this programme further to offer a route for aspiring young Planning Engineers. In 2012 they significantly increased the number of Craft Apprentices in the Business and they continue to develop the support model to effectively retain these apprentices. BAM Nuttall currently have over 145 apprentices enrolled on technical, trade and business support apprenticeships. However, BAM Nuttall strive to know and support all apprentices working on their sites regardless of who they are employed by. Apprenticeships are embedded throughout the organisation and supported by several key roles –Apprentice Advisors who support and guide apprentices throughout their programmes, a network of highly skilled staff who fulfill the roles of mentors and line managers as well as a growing alumni of past apprentices who are always willing to offer a helping hand.

Apprenticeships at BAM Nuttall are recognised and celebrated as one of their key entry routes and continue to provide the Business with talented, skilled and committed employees who contribute to the continued success of the Company. BAM Nuttall's programmes are designed to support people through the early stages of their career and give them all the same opportunity to become professionally qualified and climb the career ladder. Through the success of their award winning Engineering Apprenticeship they expanded the programme in 2009 to offer an apprenticeship for commercial staff. This was the first of its kind in the industry and has received accreditation from Chartered Institute of Civil Engineering Surveyors. In 2013 BAM Nuttall have expanded this programme further to offer a route for aspiring young Planning Engineers. In 2012 they significantly increased the number of Craft Apprentices in the Business and they continue to develop the support model to effectively retain these apprentices. BAM Nuttall currently have over 145 apprentices enrolled on technical, trade and business support apprenticeships. However, BAM Nuttall strive to know and support all apprentices working on their sites regardless of who they are employed by. Apprenticeships are embedded throughout the organisation and supported by several key roles –Apprentice Advisors who support and guide apprentices throughout their programmes, a network of highly skilled staff who fulfill the roles of mentors and line managers as well as a growing alumni of past apprentices who are always willing to offer a helping hand.

Flexible working arrangements are key plus regular communication and providing a safe and comfortable working environment. This year B P Collins have implemented health checks for all staff. They pay for eye tests and subsidise gym membership.

Flexible working arrangements are key plus regular communication and providing a safe and comfortable working environment. This year B P Collins have implemented health checks for all staff. They pay for eye tests and subsidise gym membership.

In response to feedback from the Working at Arup survey 2010 Arup carried out a review of their performance management processes. They held workshops with their people to understand their views on the current approach and how they could improve this. As a result of these workshops they dramatically changed the Appraisal review process to move away from a paper driven approach, to one which focused on the importance of the conversation and dialogue that takes place in the appraisal meeting. They also decided to highlight the benefits of receiving a broad range of feedback during an appraisal meeting. Arups process now encourages Appraisers and Appraisers to seek feedback from colleagues, managers, team members and clients prior to the appraisal meeting which is then discussed during the meeting. To help support this change Arup delivered workshops for Appraisers on how to gather feedback and deliver feedback effectively. The workshops focused on the skills needed to do this and gave Appraiser the opportunity to practice their skills in a role play situation. They have received positive feedback from their people on the impact this change to the Appraisal has had on their view of how as an organisation they manage performance.

The best example of how Arup supports employee development is related to the training the leaders receive in the development of their coaching skills. The reason that Arup have chosen this example is because this investment makes an impact right the way through their business. To date over 100 (70%) of their Directors have attended an intensive 3 day Coaching Mastery workshop including all of their region board members and have been encouraged to use these skills to get the best from their people. It is reported that this programme is promoting the development of initiative taking in their people because the coaching approach is encouraging a more empowered response. Additionally coaching as a prominent leadership style relies on the quality of questions the leaders ask. Obviously what follows is the reality and perception that the majority their leaders listen versus instruct. Also as the coaching training places a strong focus on self-awareness it means the leaders are instrumental in nurturing a feedback culture that is so essential for people to develop. Each year and even during difficult times Arup have maintained or increased their investment in this programme. The Directors involved take pride in their coaching skills and take some post programme supervision in order to keep their skills honed. In addition they have started to broaden the population who are trained dependent on their developing others' responsibility.

Following the aquisition in 2012, Artelia recognised a need to develop the UK HR Department, to accommodate the expanding workforce. Rather than recruiting, Artelia made the decision to offer a development opportunity for the in post HR and Payroll Manager, Sarah Dier. Sarah was already part qualified, but needed further training to increase knowledge and skills to support the business. She jumped at the opportunity and is now enrolled on the CIPD Post Graduate Diploma in Human Resourse Management. This is a 2 year study programme that includes 6 hours of classroom study a week. Artelia are fulling supporting Sarah, both financially and by enabling her the time off she needs to attend class and exams etc. A win win situation!!

Following the aquisition in 2012, Artelia recognised a need to develop the UK HR Department, to accommodate the expanding workforce. Rather than recruiting, Artelia made the decision to offer a development opportunity for the in post HR and Payroll Manager, Sarah Dier. Sarah was already part qualified, but needed further training to increase knowledge and skills to support the business. She jumped at the opportunity and is now enrolled on the CIPD Post Graduate Diploma in Human Resourse Management. This is a 2 year study programme that includes 6 hours of classroom study a week. Artelia are fulling supporting Sarah, both financially and by enabling her the time off she needs to attend class and exams etc. A win win situation!!

Several technical staff with ambition to move into commercial/sales roles have been supported including relocation where required. Managers make it very clear how specific projects and deadlines are connected back to meaningful business objectives that contribute to entire teams bonus. There is a general open culture, anybody can talk to the senior managers about anything and regularly do.

Shirin Dehghan awarded 'Top Woman in Mobile' by Real Business; Shirin Dehghan wins inaugural ‘Women in Business' Award. This year saw Shirin Dehgan of Arieso win Female Entrepreneur of the Year. She has drive, commercial acumen, customer focus and communicates and lives values including the importance of execution and delivery.

Aquarius offer a comprehesive range of developmental training throughout the year to support staff in their roles. They have recently invited employees to participate in an NVQ training programme and their first cohort have now commenced work on their qualification through Birmingham Metropolitan College. Aquarius have secured external funding to support this opportunity and staff are able to utilise work time for completion of the required elements.

Aquarius offer a comprehesive range of developmental training throughout the year to support staff in their roles. They have recently invited employees to participate in an NVQ training programme and their first cohort have now commenced work on their qualification through Birmingham Metropolitan College. Aquarius have secured external funding to support this opportunity and staff are able to utilise work time for completion of the required elements.

Having been dedicated supporters of Bolton Lads and Girls Club since 2006, ao.com constantly think up new, innovative ways to do their bit for the local childrens' charity. ao.com recently became a sponsor for the Bolton Atlantic Challenge. Four Bolton businessmen will row 3000 miles across the Atlantic in a bid to raise £250,000 for Bolton Lads and Girls Club's Junior Mentoring Project. Alongside fellow Bolton-based businesses, ao.com have donated £100,000 to become a sponsor of the challenge, which is even more close to their hearts with a member of their very own team on board. Marketing Executive Finn Christo has spent the past two years training for the event which will begin on 2nd December, with the full support of his colleagues and the Senior Team here at ao.com. His dedication to the event made it an easy decision to become a sponsor in order to give back to an extremely worthy local children's charity and back a member of our team all the way.

Having been dedicated supporters of Bolton Lads and Girls Club since 2006, ao.com constantly think up new, innovative ways to do their bit for the local childrens' charity. ao.com recently became a sponsor for the Bolton Atlantic Challenge. Four Bolton businessmen will row 3000 miles across the Atlantic in a bid to raise £250,000 for Bolton Lads and Girls Club's Junior Mentoring Project. Alongside fellow Bolton-based businesses, ao.com have donated £100,000 to become a sponsor of the challenge, which is even more close to their hearts with a member of their very own team on board. Marketing Executive Finn Christo has spent the past two years training for the event which will begin on 2nd December, with the full support of his colleagues and the Senior Team here at ao.com. His dedication to the event made it an easy decision to become a sponsor in order to give back to an extremely worthy local children's charity and back a member of our team all the way.

Paul is the Managing Director at Added Value UK. Added Value asked some people to give a few words on his leadership style. “Paul's leadership style is distinctive through being equally focused on both the commerciality of the business as well as developing the creativity. Typically leaders can sway towards one of these attributes but Paul is able to deliver credibly on both and inspire and bring the team along with him. He role models creativity in his work and employee engagement activities and believes delivering creating solutions is the key to our commercial success.” “I think he manages an unusual balance of being a really strong leader – strategic, inspiring, having a clear vision and so on, but who does so in a way that is fun and funny, warm, engaging and approachable.” “He's a family man with strong principles. He believes that some things are more important than work. When you need support he is quick to give it. When you don't he stays out of your way, giving you space and responsibility.” Paul is never shy of saying thank you to the team and always makes sure everyone is included, here's an excerpt from a company wide email at the end of 2012: “Unbelievable year. Mental, but amazing. I just wanted to say that it's been truly brilliant working with such a bunch of talented people all in flying form. It shows what we're capable of and how remarkable we are as a team…”

A small team, drawn from all skill levels, set out to inspire and ignite the business to Be the Difference. There's a major shift going on in the world. From closed to open, protected to connected and aware to active. Added Value needed to be a part of this shift. With three motivations; Be active. Because they welcome hard graft, Added Value got the business to commit to two days for each individual to help a charity of their choice. Be generous. Because they want to build lasting partnerships, Added Value committed to work with their charity partners to help with their challenges. Their involvement has been a massive turning point in their ventures. Be Green. Because small actions can make a big difference, Added Value committed to inspiring behavioural change in the office and their personal life. They have work-shopped with DoNation and TEAM UP to help them define their character, mission statement and tone of voice, which gave the junior employees the chance to develop facilitation skills. 2013 has seen them continue their work with Shooting Star Chase by freshening up one of their local charity shops and paint Bollywood inspired posters to decorate their children's hospice. Other activities have included clearing up a local garden for Samaritans, volunteering for the Teddington River Festival, raising £500 for Comic Relief with fancy dress, £235 for East-End Shed, which offers underprivileged kids to attend drama groups and held an in-office barista coffee shop.

acdc prides itself on developing relationships with its employees and listening to them. They actively encourage open and honest communication and employee involvement. At acdc they have an open door policy and all their employees are encouraged to raise any suggestions, improvements, ideas or concerns that they may have and bring them to the attention of their Manager during 1-2-1's or via other conversations or email, the Engagement Team via the Engagement email address or Suggestion Box, or the CEO. By actively encouraging suggestions, ideas and listening to their employees a member of the Despatch team came up with an idea to improve the packaging and labelling of their products when being shipped. acdc worked with them to put together a business case for a new piece of machinery including the cost of the machine, new banding tape, training and potential cost savings on implementation. The idea and plan was well received and was implemented. The employee was rewarded and recognised for his efforts and this promoted further ideas and suggestions from other employees.

acdc prides itself on developing relationships with its employees and listening to them. They actively encourage open and honest communication and employee involvement. At acdc they have an open door policy and all their employees are encouraged to raise any suggestions, improvements, ideas or concerns that they may have and bring them to the attention of their Manager during 1-2-1's or via other conversations or email, the Engagement Team via the Engagement email address or Suggestion Box, or the CEO. By actively encouraging suggestions, ideas and listening to their employees a member of the Despatch team came up with an idea to improve the packaging and labelling of their products when being shipped. acdc worked with them to put together a business case for a new piece of machinery including the cost of the machine, new banding tape, training and potential cost savings on implementation. The idea and plan was well received and was implemented. The employee was rewarded and recognised for his efforts and this promoted further ideas and suggestions from other employees.

A3D2 hold a Company conference every 6 months that culminates in a party at one of their venues. They take the management teams away on various supplier trips throughout the year. The venues also hold regular team nights out and the company holds two staff parties every year. The General Manager awards held this year in Barcelona where a wonderful opportunity to recognise the management teams hard work over a previous difficult period. A3D2 take the Senior team away to a three day strategy conference. This is made up of fun team building events alongside agreeing and developing the business plan for the coming year. Getting everyone out of the office helps forge working relationships and develop innovation and excellent strategy.

As managers recognising that for most employees coming to work is actually an extension of their social life, especially in London. Managers work to be as flexible as possible to allow employees the opportunity to fit work and home together. Seek to encourage and develop their individuals and teams spotting talent and nurturing and encouraging individuals to be the best. Managers regularly communicate sales and service scores ensuring all employee share a common goal and understand how the business is doing.

Managers are required to invest time in offering support and guidance to their team members. They should also provide feedback on a regular basis and ideally straight after the completion of a project. Zolfo Cooper ensure that they have open discussions with staff and objectives are well thought through and follow the SMART principle. Many managers act as mentors to junior members of staff. This means that they provide independent and objective career advice to employees outside the formal Appraisal system.

The best example is the internal training programme designed by the Zolfo Cooper training team. After a comprehensive review of their old training plan, which involved interviews with Partners and consultation with staff, the training team made a business case to increase the annual budget for learning and development by a third. Subsequently the suite of internal training courses has been re-designed and comprehensively covers technical skills as well as personal and career development skills. These are bespoke courses which have been designed for and in conjunction with Zolfo Cooper employees across all levels and teams within the Firm. Several of the courses such as Negotiation Skills and Technical Tasters are by self-nomination, therefore employees are encouraged to reflect on their own individual learning needs and attend those that they feel are most beneficial to them.

The Leader of the organisation is dynamic, engaging and shares information including the company business plan and updates face to face with all staff.

With this year's launch of their next three year business plan, WTA have asked for volunteers to go to China on a two week sabbatical to work at the Butterfly Children's Hospice. This will be fully financed by WTA year on year to help engage staff with the charity they support. This is a UK charity, based in China, both significant markets for WTA's business. Each of the offices has a charity champion who represent their staff, organise local events and fundraising activities. The WTA management team have completed a sponsored walk to lead by example.

As well as all the usual ongoing engagement activities, feedback from employee surveys prompted William Grant to form a new team of 24 employees last year representing their global operations and business areas. Their goal was to work together to make WG&S a really fantastic place to work. The team was officially branded the “Best Place To Work” (BPTW) team. Their first priority was to find out from colleagues what they could do to make WGS the “Best Place to Work”. A “Message in a Bottle” campaign was launched where every employee worldwide was sent a bottle shaped form to complete with their ideas and suggestions for improving life at work. To get maximum effect this was posted to individuals home addresses. The response was staggering and the company received a phenomenal 287 suggestions covering all aspects of life at work.

The company sets aside 1% of pre-tax profits for charitable giving each year and the funding decisions are primarily made by the family council who represent the shareholders. Their focus is on giving back to the communities where they do business and most of the funds allocated to charities based in Scotland which is where the company is registered and is the family home. The company have a matched giving policy and all employees are entitled to apply for matched giving either to match funds raised or for voluntary hours given to a charity. All employees can claim matched giving up to a maximum of £1,000 in any one calendar year.

Wiggin carry out a Firm listening exercise asking employees in small groups what they could do to help the firm's strategy.

Wiggin carry out a Firm listening exercise asking employees in small groups what they could do to help the firm's strategy.

Westmill have pay reviews, pay benchmarking and recognition awards for those performed well.

Westmill have a strong Action Learning approach. This works for them for two reasons. Firstly, the company want their people to be part of their future therefore engage every single employee in a process to derive the Mission and Behaviours. This is action learning because it is the line managers and their leadership team who create and deliver the process to do this. This builds important skills around project management, facilitation, leadership and listening on a real business issue rather than in simulated training exercises. Westmill people learn and develop key skills and the business benefits from the work they are doing on a real business issue.

Virgin Money's CEO sends an email to all colleagues every single Friday and invites colleagues to email her with their ideas and feedback, which they do on a regular basis. Every month, members of the Executive Team hold informal “coffee and cake” sessions with small groups of colleagues in each of their four major locations – Gosforth, Norwich, Edinburgh and London. This provides a regular, informal way of sharing ideas and feedback and is popular with colleagues.

Virgin Money's CEO, Jayne-Anne Gadhia, never takes no for an answer and never accepts things at face value. She always looks for the win: win EBO (Everyone Better Off) solution and inspires her colleagues to do the same. Above all, she is a brilliant and engaging communicator whether addressing an audience of 1,500, having a one on one conversation or writing to every colleague every Friday.

TCHA encourage their managers to lead by example and to inspire and motivate their teams. Their managers all utilise a company specific competency framework for appraisals and one to ones. They also have 360 feedback in place and regular team meetings and working groups.

TCHA encourage their managers to lead by example and to inspire and motivate their teams. Their managers all utilise a company specific competency framework for appraisals and one to ones. They also have 360 feedback in place and regular team meetings and working groups.

The organisation seeks to enhance the well being of employees. They do this mainly through the utilisation of their occupational health resources, which support people with health problems. This year they have invested more into this area with the employment of a permanent occupational health resource in their Papermakers business.

The company ownership structure means that a charitable trust fund, 'The Russell Trust', owns 28% of the company shares. This trust uses the dividend from its shareholding, around £250,000 per annum, to make charitable donations to the local community. They have engaged with the local community and local councils to build the Tullis Russell Environmental Education Centre (TREE Centre). This centre supports their environmental branding and will provide environmental education to the local community and schoolchildren.

Truro and Penwith College is committed to supporting the professional development of all staff. Such development is essential to the wellbeing of students and to the morale of the College as a community, particularly in times of change. All members of the College academic and support staff have access to training which is needed to fulfil their roles effectively. The College has a CDI (College Development Initiative) Scheme linked to staff development whereby if members of staff undertake a course which is relevant to their job role and will enhance their skills; this effort is rewarded with an additional payment.

The College has continued to support an annual Christmas party at a local hotel since opening in 1993. For previous landmark occasions (anniversary's, outstanding achievements) they have held celebratory parties, some of which have been held at the Eden Project. However, the Christmas Party last year in Falmouth was a great success.

It has been Trident's belief for some time that Housing Associations have a wider responsibility to support and shape the communities which it serves. Trident's stock is predominantly in an area that is geographically isolated, has a high rate of benefit dependency, a high level of financial exclusion, unemployment, social isolation and lack of community engagement. They house some of the most disadvantaged, excluded and underrepresented communities in the region with issues such as mental health, drug and alcohol dependency, cultural diversity, refugees and those that have experienced homelessness. Trident has initiated a number of initiatives that have seen an increase in community cohesion, life skills, personal confidence and social interaction empowering the community to work together to address issues that matter to local people through initiatives such as coffee mornings, breakfast clubs, training sessions, martial arts classes, money advice surgeries, an Iranian Support Group and more recently a number of Trident Torch Events (to build on this Summer's Olympic theme). The money advice surgeries worked with over 360 customers last year maximising £87,369 worth of income and advising on £331,075 of debt. They engaged a local loan shark agency to deliver training and advice sessions to over 120 customers and staff raising awareness on a key issue in the area, signposting affected customers. The breakfast club and Iranian support group provides social interaction, personal confidence and a free breakfast for many customers who struggle financially.

Learning and Development was their biggest cost outlay but they realise they could achieve the greatest impact on their performance as an organisation. They have recently reclaimed one of their recently vacated property's and refurbished it into a bespoke training centre, equipped to meet their organisational needs whilst remaining flexible enough to be multi-functional. The training centre is equipped with an IT training suite, a boardroom style training room, a number of break-out rooms as well as additional office space. This not only provides a future revenue source but removes the cost of renting external facilities. Their next biggest cost was the training itself. To make full use of the facilities, they recruited a HR/L&D professional. This investment not only strengthened the HR team but also allowed them to design and launch a bespoke suite of training initiatives aligned to the needs of the business. They introduce programmes that develop skills for the future. This initiative has been so successful that they have achieved accredited centre status through the Institute of Leadership and Management (ILM) allowing them to deliver a range of Level 3 and Level 5 qualifications to our staff and preferred business partners.

The company employ two permanent fitness instructors who work in the Bracknell office gym. They also pay gym membership for employees in all other offices. Their on-line health and well being portal gives access to a comprehensive wellness information centre, which addresses a wide range of medical and well being issues, and their interactive online lifestyle programme. Towry entered 112 employees in 16 teams in last year's Global Corporate Challenge, and between them they clocked up nearly 56,000 measuring their daily step, swim and cycle count. The daily step average of 12,926 per person (5.15 miles) was an 11% improvement on last year.

The company employ two permanent fitness instructors who work in the Bracknell office gym. They also pay gym membership for employees in all other offices. Their on-line health and well being portal gives access to a comprehensive wellness information centre, which addresses a wide range of medical and well being issues, and their interactive online lifestyle programme. Towry entered 112 employees in 16 teams in last year's Global Corporate Challenge, and between them they clocked up nearly 56,000 measuring their daily step, swim and cycle count. The daily step average of 12,926 per person (5.15 miles) was an 11% improvement on last year.

The entire organisation is rewarded for their hard work through an attractive incentive system which is two-fold; offering generic rewards that everyone competes for, and personalised prizes that ensure a heightened sense of employee satisfaction. By setting generic achievable targets on a weekly, quarterly and one off basis - consultants work towards rewards such as an exotic holiday for their entire team, Mont-blanc pens, Friday beers, sports car racing days, spa weekends in 5 star hotels, additional holiday time, Ipads or lunches at Michelin-starred restaurants. An additional 'money can't buy' luxury experience, that has been tailored to suit a particular high performing individual's interests, is given out on a quarterly basis. For instance, Alka Graham (mother of two) generated £1m revenue for TJC and was presented with her choice of reward (a family trip to see her favourite band in Paris), by TJC's CEO at a company-wide function. Not forgetting other integral members of staff, the administration and operations teams are also exposed to this target system if they meet their KPI's or are nominated as Employee of the Month. Recognition and appreciation is integral to the business and was reflected in last year's low attrition figures. Smaller day to day accomplishments and innovative acts are highlighted to the company at large via congratulatory company-wide emails, which encourage both the team and individuals to succeed.

The company use a career road map to ensure that each consultant knows in which direction their career is going, what they need to do to get there, what coaching will be offered to help them and what awards will be accrued when they reach their goal. Employees are rewarded through bonuses and incentives which encourage them to work at maximum capacity. After every year of service, the Directors take the individual employee for congratulatory drinks and discuss their successes. Listening to the employees ambitions, the Director(s) suggest potential development and further avenues for exploration. Employees are made aware of opportunities to develop in terms of promotions or sideways movements.

The Savoy hire on talent and attitude, ensuring they have high quality, dynamic and motivated team. They pride themselves in providing a friendly environment. The Savoy invest in their people and encourage personal growth and development. The Savoy hold colleague reviews, the training programme includes orientation, train the trainer, online learning, coaching for success, MS office, etc. They have colleague recognition and are continuing to promote and tranfser over 100 colleagues each year.

The Savoy hire on talent and attitude, ensuring they have high quality, dynamic and motivated team. They pride themselves in providing a friendly environment. The Savoy invest in their people and encourage personal growth and development. The Savoy hold colleague reviews, the training programme includes orientation, train the trainer, online learning, coaching for success, MS office, etc. They have colleague recognition and are continuing to promote and tranfser over 100 colleagues each year.

Net-a-Porter delivered a series of company presentations to the teams around the world. This is a multi-media presentation to celebrate their successes - group,team and individual, look at the upcoming plan and also revisit why they are here. The serious moments are tempered by videos including the Senior management team dancing Gangnam style. The ability of the senior management team to speak authoritatively, inspirationally, while being able to not take themselves too seriously is very precious, especially in the fashion industry.

Net-a-Porter delivered a series of company presentations to the teams around the world. This is a multi-media presentation to celebrate their successes - group,team and individual, look at the upcoming plan and also revisit why they are here. The serious moments are tempered by videos including the Senior management team dancing Gangnam style. The ability of the senior management team to speak authoritatively, inspirationally, while being able to not take themselves too seriously is very precious, especially in the fashion industry.

TLG Senior management team has long supported social events throughout its history and continue to actively encourage staff to engage in social events including fund raising activities within the community, many of which have proved not only to be sucessful but extremely memorable. TLG is happy to boast an average tenure for employees of over seven years, which for a company of over 250 staff is exceptional. The company hosts and finances an annual themed Christmas function for all employees to attend.

TLG Senior management team has long supported social events throughout its history and continue to actively encourage staff to engage in social events including fund raising activities within the community, many of which have proved not only to be sucessful but extremely memorable. TLG is happy to boast an average tenure for employees of over seven years, which for a company of over 250 staff is exceptional. The company hosts and finances an annual themed Christmas function for all employees to attend.

In addition to putting their star performers through the Cello Academy which Leith is a part of, they have regular training sessions at the agency where they bring in external suppliers to give their people all they need to know about print production, the latest developments in technololgy including mobile, Smart TV, tablets and social media. Every year Leith run two formal appraisal processes, one in June and one in December. These appraisal forms help to monitor performance and identify what development is needed for their people to reach even greater heights. Finally their Zeitgeist programme where they establish cross agency teams is a real enabler for their people when it comes to development of products, their pricing and distribution.

In addition to lively Summer and Christmas parties for all staff Leith also hold a Friday night special once every two months on their barge moored in the Water of Leith. The purpose of this is for everyone to let their hair down, enjoy some free drinks - our Leader assumes role of cocktail shaker and maker at the bar and free food. It's always a hog roast. The social committee, a powerful force at the agency, have run these evenings under a multitude of themes including this one for Halloween.

They have a bi-annual work and a wellbeing assessment programme. This assessment measures the impact of work on colleagues' wellbeing and supports their belief that wellbeing is directly related to performance. The results of the survey inform organisation wide initiatives and team feedback sessions lead to team action plans to ensure that issues are addressed on a local team level. In addition, each area of the organisation nominates a work and wellbeing representative that are part of a team who feedback, advise of issues, review initiatives and ensure two way communication in between the assessments.

All managers have been trained on the 'measuring success' process, including how to agree SMART objectives, give effective feedback and assess performance. Managers recognise and reward colleagues in their teams in a number of informal and ad-hoc ways. These range from 'thank yous', notes from a member of the leadership team or CEO, a team lunch out, an afternoon off, food and drink. In addition, managers are encouraged to nominate their team members for formal recognition through the colleague Awards and Colleague Recognition events throughout the year.

Given the diverse nature of the Clyde Group and its distinct companies, different managers will have different approaches, but each manager/director ensures they have weekly/monthly meetings with line managers. Through the Intranet and Bi-yearly newsletter they also look to highlight individual and company achievements.

All employees upon successful completion of Probation are offered the chance to enter the BUPA healthcare scheme with the Group paying the majority of membership costs. Staff also have the option to include members of their immediate family at a discounted cost, providing them with peace of mind and in many instances, allowing them to recognise and successfully treat serious illnesses, found due to regular health checks. The Group has also authorised members of staff to form a Slimming Club using company premises and communications platforms to promote and encourage healthy eating and exercise.

THT are renowned for their variety of fundraising and social events, many of which are attended by well known TV personalities and other celebrities. Many staff have the opportunity to volunteer at these events. The last such event was the charity's annual gala dinner where many staff enjoyed mixing with the cast from Eastenders and other TV actors. The selection for these events is done on a rota basis, so that, in time, many get the opportunity to dress up and enjoy the spectacle.

Managers have open and honest relationships with their staff so that personal issues and work life balance can be discussed. These form part of management induction to insure that managers understand the need to be flexible while still delivering the service that they are contracted to do. There is also mandatory 'Managing Diversity within your Team' training to equip managers with the skills to manage a diverse group of employees in an effective and reasonable way. Team Meetings have a set agenda which includes feeding back Charity messages to their staff. This is also encouraged in Supervision meetings. Managers also encourage their staff to attend any extra workshops where they will receive such information. There is a Daily News Bulletin sent to all staff highlighting THT news (internal, external and where they have featured in the press). Every Friday there is a magazine style Friday Post highlighting Fundraising events and other news. Charity messages are cascaded at both the Staff Involvement Committee and in Team Meetings.

The company's Management Team is accessible and approachable, which they believe accounts for their levels of staff engagement. A fun example of this was their Valentine's Cup Cake Day, all for Make-A-Wish. Members of staff could pay to put forward a Director of their choice to deliver a cup cake and personalised message to their Valentine. All day long the Directors, and particularly the company's CEO, could be seen running up and down the stairs, with cupcakes in hand, flourishing messages!

Telecom Plus Plc does not have formal pay grades, individuals can be rewarded with above standard pay increases or where work has been exceptional, with Company Share Options. Whilst every employee upon starting is issued with Company Share Options, exercisable after three years, those who have performed above expectations can receive bonus Share Options. These Share Options are known to be a highly valuable benefit and is a meaningful way of rewarding and incentivising members of staff. The Company also has an Employee Recognition Awards scheme, whereby peers or line managers can put forward someone for going above and beyond the call of duty, for approval by the Management Team. Winners are celebrated on the Wall of Fame and in the Company Newsletter 'OINK!' and receive shopping vouchers. In addition, at the Christmas Party there is an ERA Grand Raffle, and last year, the First Prize was a three day trip to New York, staying in the Waldorf Astoria, with $500 of spending money!

Steer Davies Gleave realise that the most valuable, and therefore, respected assets are their PEOPLE. That is why they put so much importance in a company-wide learning and development programme that helps their people to be the best they can be. The L&D programme not only includes professional qualifications, but also handmade internal workshops given by consultants for the company's consultants. They have developed a sophisticated online system, whereby any member of staff can preview all the forthcoming workshops and seminars and can elect to attend. Many of these workshops take place during lunch (with lunch!), so learning can be done quickly and efficiently, without eating into evenings or even needing to leave the building. All of the seminars and workshops are recorded by video and can be viewed via the company's intranet system. They also have a network of video conferencing systems, that enable any member of staff from home or another office to be part of the workshop.

The main focus of wellbeing initiatives at Steer Davies Gleave, centres around EXERCISE. The company realises that the success of the company depends heavily on the productivity and performance of staff, and they have seen for themselves that their health and wellness initiatives achieve lower levels of absenteeism, increased productivity and a happier healthier people. They introduced a series of sports initiatives that could be participated in during office hours and on-site, thus making it easy for staff to take part. They run weekly yoga classes in the board room, have lunchtime football, netball and badminton in outdoor spaces near the office, and have a lunchtime aerobics class. They even supply equipment for all of these sports including yoga mats, footballs, net balls and bibs. All of the sports activities are either free or heavily subsidised. The company even added four showers in the building, supplied free clean towels and shower products so employees had somewhere to get clean afterwards.

St Jude Medical UK Ltd supports employee development by their Performance Development Review (PDR) process. They have two PDRs each year – one mid-year and one at year-end. The aim of these are for the employee and their line manager to discuss the achievement of objectives, establish new goals moving forward and openly address career aspirations. As part of the company's effort to continuously improve processes, they recently tasked a working party with the responsibility of revamping the PDR documentation. They maintain the company's five key performance factors (Customer Focus, Delivers Results with Integrity, Teamwork, Initiative, Personal Involvement) but use a role profile matrix to standardise performance expectations for each role. The company rolled out a training programme equipping individuals with the procedural knowledge and preparation requirements required to maximize the output of the PDR. Following the year end PDR, they produced a development database where they detail each employee's short term and long term goals and objectives.

The St Jude Medical Employee Forum has been established for 18 months as a vehicle for staff and management to have an open discussion on any topic that has an effect on the business and personnel. The Forum membership is represented by every area of the business and the members actively seek topics to raise at bi-monthly meetings. The company also have informal surveys which are issued to solicit anonymous feedback on specific matters or events for consideration and implementation of initiatives, which have been beneficial to SJM. In addition, all staff are encouraged to raise issues and discuss with managers as well as colleagues, the employee forum rep or mentor. By relocating everyone to completely unfamiliar and unusual surroundings, the SJM office staff were invited on a boating experience day to discuss the way the office is branded and perceived, how individually and collectively they work and how things could improve. Fresh, open and honest discussions were had, an alternative mission for the office staff was agreed upon.

The company employs an individual part time who has severe learning difficulties. Her time at SRLV enables her to have an income and a certain amount of independence that she would not have otherwise.

SRLV have a number of different ways of listening to employees. They find that the combination of different methods works well, these include: a virtual suggestion scheme, an anonymous suggestions box, an intranet where information and news are posted on a daily basis and a Staff Forum which meets on a monthly basis.

An annual conference takes place in quarter one each year, where ‘Superstars' are announced at an Oscars style ceremony. Individuals are nominated by their colleagues and recognised for their high performance or going the ‘extra mile'. The awards ceremony creates buzz and excitement as well as allowing colleagues to raise their profile.

An annual conference takes place in quarter one each year, where ‘Superstars' are announced at an Oscars style ceremony. Individuals are nominated by their colleagues and recognised for their high performance or going the ‘extra mile'. The awards ceremony creates buzz and excitement as well as allowing colleagues to raise their profile.

The Sporting Index Group believes that by developing their employees, they are able to show reward for exceptional performance. They pride themselves on having many managers who have been promoted within the organisation. The company provides support, coaching, training and encourages exposure to areas of the business which employees are interested in. A recent example was an employee within the technology team being asked about their career aspirations in their annual review and they said they would like to move into an area which was client facing. The company arranged a mentoring scheme between the employee and a client facing manager to help the employee gain exposure and experience in the area, with a view to gradually developing their skills so the employee could move into the new area of the business.

On a company wide level, The Sporting Index Group part-fund the annual pool (snooker) competition which is available to all employees. The company organises participants into random groups, which ensures there is a mix of employee from different departments and different levels. They provide venue hire, food, drink and there is also a prize for the winner. Half the company normally takes part, with others attending as spectators. Other company wide social events include a golf day, a poker night, a cake sale and a darts competition. They also have regular pay-day drinks at a local pub where the HR team have been known to take on the Directors team at pool.

Sport Wales uses two ‘unique' ways to engage with employees, listen to their ideas and seek their feedback: Yammer and Champions. Yammer was introduced to the organisation to encourage staff to share what they are working on in an effort to encourage collaboration, and to also bring staff together across the various regions in Wales. All staff (including Senior Managers) post updates and documents actively seeking feedback from colleagues and ideas to help produce a finished document, and to ensure it is the best it can possibly be. Staff are given the opportunity to read and respond to the update, and there is also the opportunity for staff to edit other people's documents in ‘real time' on Yammer to further collaboration. Sport Wales staff are all offered the opportunity to be part of a Champions network. The network have a work programme aligned to the Senior Management Team's priorities, and one on the areas that the group work very hard on is to seek two-way feedback/communication with the Senior Management Team regarding new ideas and giving feedback. The Champions are very effective in providing responses to new initiatives and providing further ideas that will help programmes. They also seek ideas and feedback from outside the network, regularly providing temperature checks from the rest of the organisation.

Sport Wales produces a staff magazine, Clubhouse, and in each edition staff have the opportunity to nominate a colleague who they feel has ‘gone the extra mile' within their work. As part of the nomination process staff have to detail what their colleague has done to warrant going the extra mile and what the outcome was. Comments are included from the nominee's line manager about their performance as well as a member from the Senior Management Team. A Staff Awards ceremony has been introduced, where people can nominate their colleagues for outstanding work towards the Vision.

Every year the company holds a week of staff conferences to which all staff are invited for a half day session. With a staff of 657, this works out at conferences of approximately 80 people. The senior Management Team attend every conference and with such a diverse workforce, the conferences are designed to be entertaining, engaging and inclusive. The format ensures all staff have an opportunity to work directly alongside members of SMT and the occasion is used to reinforce the vision and values of the Company. This gives staff an opportunity to express their views directly to the SMT and come up with ideas for improvement.

South Tyneside Homes are not only a social housing provider but are actively involved with the local and wider community they serve. The company is a leader and ambassador for engaging with young people from the borough. By engaging with young people they can gain a better understanding of their needs and requirements whilst passing on information about the services we provide and what the opportunities of employment are within the company. One such initiative is the "Eco Challenge" which is now in its fourth year. The inititave has been very successful as it encourages young people to get involved and its also links in with the school learning curriculum at key stage 3. This years challenge was to plan a development in an open space. Each team was given the challenge of planning, designing and developing improvements for an estate somewhere within the North East of England.

Smooth offer an employee assistance programme which is a free, confidential service that offers expert advice, specialist counselling and support that helps staff prepare for and cope with successfully, all life events.

Smooth have their own Training Manager and training facility called the Smooth Academy which is unique to this industry. They have a Training and Competence scheme which is in place to develop the skill sets of employees within each job role. The company have also introduced a performance management system which includes the employee personal development plan. The development plan for each employee is reviewed every six months to see if they are on track with their objectives and goals. Smooth are also delivering an in house Institute of Leadership and Management management development programme to their management population. Smooth look to promote senior positions from within frequently as feel this demonstrates faith in their development programme.

The main social events that SJD hold at the organisation in which all employees get involved in are Charity events. These include; Breast Cancer Care Pink Friday; Children in Need; Jeans for Genes day, Sport Relief and the Macmillan Coffee Morning. Lots of employees bake cakes to help raise money and our Receptionists organise games such as; "Guess the Number of Sweets in the Tub" and "Bingo". At lunch time all employees come together to take part in the cake sale and the games that are available. In the last 6 months alone they have raised over £1000 for charity.

Simon Dolan, CEO has created a relaxed, empowered and friendly environment so that his employees enjoy coming to work. He has an open or no door policy and empowers staff to make decisions, rather than be burdened with problems they are never actually given the responsibility to self-solve; which would result in increased stress. He provides an environment which encourages self-sufficiency and delivers positive feedback for all decisions made, good and bad. At SJD they ensure that the workspace and environment is comfortable for all employees. Quite recently an employee had an operation on her back; to ensure she was comfortable upon her return she was bought an orthopaedic chair for her desk giving her the support she needed.

The continuation of the Global Corporate Challenge resulted in staff members reporting that their fitness had improved, their diet was healthier, as well as employees being encouraged to take a break away from their desks especially during lunch hours. Management has the ability to relate to employees at every level, putting them at ease so they feel comfortable, and have the genuine desire to want to understand and address the issues that employees are facing within their workplace. Management is also interested in staff members just as much at a personal level as at work level.

Shropshire Housing Group use their Leadership Group and Performance Management Group as an opportunity for junior managers and more junior staff members to develop presentation skills. This is seen as a useful platform for them to have a go at "practicing" in front of critical friends and is a great development opportunity. In addition they permit a cross range of staff to become champions in their own right and use their abilities to train work colleagues e.g. IT software champions, lean ways of working champions and E&D champions are just a few examples. They have also put together a CMI L 3/5/7 for staff/ managers and directors. They are looking to introduce a Career Development Plan for each job role within the orgnaisation.

The annual two day January away day not only allows the whole agency to hear and be involved in hearing, presenting and writing the agency's plans for the year ahead, but also allows for a highly memorable two day bonding event. After a morning of presentations, the agency then broke into teams to play famous TV quiz shows, including 'Deal or No Deal'. In the evening the annual 'Shoscars' took place, an event that celebrates all the agency's work and people over the past year. Ten campaign awards were given, including Campaign of the Year, Account Team of the Year, Idea of the Year and Event of the Year. Then 'people' awards were given in a second round of hotly contested awards called the HotShots which include Shiner of the Year, the Founders Award (someone who has made an outstanding contribution to the agency's values) and Communicator of the Year (outstanding excellence in their work). There is no greater accolade at Shine than being voted for an award by an outstanding group of peers.

Shine has the most outstanding group of Account Directors who operate between the account manager and associate director levels. They hold an enormous wealth of knowledge on best practice account management, client handling, as well as being great custodians of company culture. In 2012 founder, Rachel Bell, moved to a CEO role and promoted Richard Brett to Managing Director. The leadership team created a 'shadow board' out of the long-standing account director team and Rachel took on a mentoring role to develop the leadership skills and business acumen of this middle management level. The team meet monthly over breakfast with the CEO who plays a mentoring role in helping them hone their leadership skills and business acumen. The monthly meetings allow them to shape and discuss how to progress these plans. It is also a great forum to share coaching tips around negotiation issues either with team members or clients.

2011 was a challenging yet rewarding year and across the whole Group success has been celebrated and recognised: Staying First has a new identity, Domus has won new business, they're officially Guinness World Record holders and also Gold Investors in People Champions.

2011 was a challenging yet rewarding year and across the whole Group success has been celebrated and recognised: Staying First has a new identity, Domus has won new business, they're officially Guinness World Record holders and also Gold Investors in People Champions.

In the last year they have held and supported several charity events for 'Movember', Children in Need, Children Today and Harris Hospice. Furthermore, they give their supplier gifts to their nominated charity for them to distribute to patients and use as charity raffle gifts.

In recognition of a record production year, all employees were invited to attend an all-expenses paid celebration party on a Thames river boat in September. This was a particularly memo marble event.

The Principal in Selby College is focused on people, which makes him an outstanding leader. Instead of seeing people as one of the many priorities, they always put the emphasis on people issues first. They are able to see matters holistically, acting in a way that makes a difference to the immediate recipient and how they can further create an outstanding atmosphere in the workplace, that will not only benefit staff but feed through to learners. In the current climate of economic uncertainty the Principal at Selby College demonstrates their personal integrity, in addition to their leadership ability to inspire trust in their staff, through an open door policy, where any member of staff can approach him to discuss any matter at anytime. Also, they regularly communicate with all staff members, asking how they are and talk through any problems. This could be done over a coffee or an informal conversation. There are few organisations where any staff member can talk to the Principal without an appointment or fear of reprisal. However, the above is testament to positive culture the Principal has created, which is the opposite of many organisations.

The Principal and Senior Management Team get out and about and ‘walk the floor' a symbolic act that conveys their philosophy,of employee engagement rather than hiding themselves away. The above generates immense respect and employee engagement to the highest level, as staff are listened to and ideas and feedback, which gives credence to the ethos that Selby College staff are valued.

Secure Trust Bank encourages all staff to take time off during their working days to volunteer their time for the nominated 2012 charity, QAC. This is reinforced by the CEO who 'tops up' the money raised in events from his own pocket. The events throughout the year are driven by the department managers who are often found at the front leading their team during the event, i.e. the IT team helped re-organise the library and the Lending and Project teams helped redecorate rooms by painting walls. All events although organised by a specific department involve everyone within the business to a greater or lesser extent, often creating a competition between departments.

The CEO has introduced a quarterly communication session which he chairs and uses this time to deliver business results face to face, encouraging employees to question him directly during those meetings. In addition, any suggestions can be submitted to 'Bright Ideas' which the CEO monitors and responds to directly. Each quarter one of the nominees is awarded £250 for the most innovative suggestion.

Aside from giving 20% of profits to charity, the practice is committed to encouraging and enthusing people, both young and old, about architecture and its ability to affect the way we live and work. Last year they took on 20 school age work experience students, gave them a mentor and an architectural brief and asked them to present their ideas at the end of the week. They also sponsored the Mossbourne Academy Architecture Club as well as the Architecture Foundation's Urban Pioneers programme. Both schemes have been a great success and they hope to continue these sponsorships. At university level the practice hosts regular visits, around two a month, by students and practising professionals from all over the world. Staff at all levels share their experiences and discuss aspects of projects on these visits, which last year included groups from Yale, Lausanne, Wurzburg and the Australian Institute of Architects. They encourage staff to work with universities, and six of their staff currently lecture or give tutorials at various institutions. The practice participated in Open House Weekend again this year, during which they welcomed around 350 people through the door for a tour of the building and an introduction to their work and philosophy.

Rogers Stirk Harbour + Partners was founded on the premises of teamwork and the importance of communication. The management style of the practice reinforces this by providing as many opportunities as possible to encourage direct communication between the partners and employees at all levels. This breaks down the traditional hierarchical boundaries between different groups within the practice and prevents corrupted feedback to the management team.

Fun is part of the company's ethic, ethos and core values. They do not have a stiff lipped corporate culture so fun is endemic and requires little in the way of nurture. This aspect of their culture is highly valued and they have appointed two CEO's (Chief Entertainment Officers) in their principle geographic office locations. The role of these CEO's is to harness the culture of fun and fund raising, so that they can coordinate efforts across the whole company to be as inclusive as possible. This helps promote and develop the fun culture without smothering it with top down control. Below are some of the 'fun' events that they have taken part in over the year. Easter/Halloween Cake Sales - Employees contributed cakes, scones and pancakes for everyone to enjoy. Secret Easter Bunny Jubilee Lunch - Cream tea and cakes! Their usual Rocela bakers contributed delicious sandwiches, scones and cakes and everyone else who came along donated money towards Rocela's nominated charities. New Hope Quiz Olympic Lunch - To acknowledge the Olympics, they organised a 'Bring a Dish' lunch where everyone had to choose a particular Olympic country and make a dish from there. Cheese n' Wine - Everyone who took part brought a bottle of wine (or soft drink for the drivers) and their favourite cheese(s), and enjoyed relaxed conversation with colleagues.

Rocela views communication as a two way initiative and has implemented a number of methods to listen to their employees, seek ideas and feedback. A quarterly company conference which covers performance and staff news. The Q&A session is an opportunity for anyone to ask questions or offer feedback. A companywide email group used by any member of staff who wishes to communicate news or ask a question. The most recent Employee Questionnaire was issued in September 2011 and this covered a variety of topics including; Communication, Line Management, Values, Benefits, Performance feedback and Development. Below are a few “stats” from the survey: 96% of Rocela employees took part in the survey , 87% of the respondents felt that Rocela communicate well on a company level , 95% of the respondents felt that communication was good on a team level , 96% answered positively to the question regarding customer service/ client care and89% answered positively in relation the Rocela Performance Management process Rocela has a formal Performance Review Process. This is particularly pertinent for those people working from home or based in an alternative location to their Line Manager. 1to1 meetings take place across the business approximately once a month. They are a great opportunity to ensure that people's views are heard. The key topics that are discussed at these meetings are achievements ,frustrations,role alignment and career alignment. Their Executive Team operate a “real” open-door policy and encourage people to speak to them on any topic – either face-to-face or on the phone.

The UK and global senior management team aim to be visible throughout the business which helps not only with employee engagement, but also helps with morale and motivation in the business, as the recruitment market continues to be challenging. As their leadership team have all started with and built their careers with the company, it is encouraging for staff to know that their managers have been there and know what they're going through. The leadership hierarchy is very shallow and as such, it is common to see the directors and even global senior executive members sitting alongside the consultants in an open-environment. This helps break down barriers and demonstrates that the leadership team is accessible. Whether to assist on client meetings, training or general day-to-day activities, the leadership team works very closely with the sales consultants. To recognise consultants for their contributions and hard work, the company hosted a sales competition with 16 winners receiving VIP access to various Olympic competitions. Their managing director launched the competition and the directors worked very closely with employees to ensure they were on track and meeting targets for the highly sought-after prize!

The UK and global senior management team aim to be visible throughout the business which helps not only with employee engagement, but also helps with morale and motivation in the business, as the recruitment market continues to be challenging. As their leadership team have all started with and built their careers with the company, it is encouraging for staff to know that their managers have been there and know what they're going through. The leadership hierarchy is very shallow and as such, it is common to see the directors and even global senior executive members sitting alongside the consultants in an open-environment. This helps break down barriers and demonstrates that the leadership team is accessible. Whether to assist on client meetings, training or general day-to-day activities, the leadership team works very closely with the sales consultants. To recognise consultants for their contributions and hard work, the company hosted a sales competition with 16 winners receiving VIP access to various Olympic competitions. Their managing director launched the competition and the directors worked very closely with employees to ensure they were on track and meeting targets for the highly sought-after prize!

Riverbed Technology is committed to enhancing the quality of life of employees and their families. By offering competitive salaries and comprehensive packages of various benefits they strive to create an environment that attracts the most highly qualified individuals.

The CEO has embedded a culture within the organisation that nurtures and provides the environment for innovation and employee self-expression. The open-door policy and employee communications within Riverbed enables each and every employee to directly communicate their ideas and thoughts to Jerry Kennelly and his executive team.

The company combine their second conference of the year with the Christmas party. At this event all staff and their partners are invited to attend, as a thank you for their part in the organisation's success throughout the year. They also provide staff with an additional day's holiday, following the conference and party. On the 21st December 2011 a party was held where 252 staff and partners enjoyed a Christmas Dinner followed by a live band and dancing. The whole event is fully expensed by the company, including hotel arrangements, travel, food and drink. Feedback from the conferences and parties are always excellent and continue to build on the ‘family' vibe running across all departments and teams.

An internal and external communication strategy has been developed over the last 4 years, which includes: Nine staff conferences which have been used to good effect to foster the creation of a positive and supportive culture where all staff work closely and effectively together in the best interests of learners and employers. One to one and team meetings which are used to reinforce key messages, along with electronic communication tools. A PDR and 360 process which has been embedded into the staff development process, and provides support and progression to all staff. A weekly bulletin which is emailed to all staff giving updates on activity from managers around the business. Facebook and Twitter pages which are used to detail current vacancies, industry and company information. The Facebook page is full of useful information and resources such as electronic versions of company leaflets, videos, and a national vacancy map.