Employees have attended events to create understanding about the company's five year plan, about individual business areas and how they plan to deliver exceptional customer service. The event also offered opportunities for colleagues to ask questions of the Executive Team. Prior to the event, employees posed questions and feedback via an electronic portal so they could ask questions anonymously should they prefer. Competitions were set up with prizes, and everyone was encouraged to have fun. Feedback post event showed that colleagues gave the event an overall rating of 4.1/5 (v 3.8/5 in 2014). 92% of participants felt the events objectives were met, 90% said they felt proud of working for the company and 74% of respondents had a better understanding of the Bank's vision. Following on from the events all senior leaders were involved in a company-wide cascade of the five year plan launched at the roadshows. Leaders across the business held sessions with their teams, using a centrally provided toolkit (presentation, quiz cards, briefing notes) to explain the five year plan in more detail and what it would mean for colleagues in their area. These sessions were well received and have set the strategic context for colleagues for the years ahead.

Employees have attended events to create understanding about the company's five year plan, about individual business areas and how they plan to deliver exceptional customer service. The event also offered opportunities for colleagues to ask questions of the Executive Team. Prior to the event, employees posed questions and feedback via an electronic portal so they could ask questions anonymously should they prefer. Competitions were set up with prizes, and everyone was encouraged to have fun. Feedback post event showed that colleagues gave the event an overall rating of 4.1/5 (v 3.8/5 in 2014). 92% of participants felt the events objectives were met, 90% said they felt proud of working for the company and 74% of respondents had a better understanding of the Bank's vision. Following on from the events all senior leaders were involved in a company-wide cascade of the five year plan launched at the roadshows. Leaders across the business held sessions with their teams, using a centrally provided toolkit (presentation, quiz cards, briefing notes) to explain the five year plan in more detail and what it would mean for colleagues in their area. These sessions were well received and have set the strategic context for colleagues for the years ahead.

Employees have attended events to create understanding about the company's five year plan, about individual business areas and how they plan to deliver exceptional customer service. The event also offered opportunities for colleagues to ask questions of the Executive Team. Prior to the event, employees posed questions and feedback via an electronic portal so they could ask questions anonymously should they prefer. Competitions were set up with prizes, and everyone was encouraged to have fun. Feedback post event showed that colleagues gave the event an overall rating of 4.1/5 (v 3.8/5 in 2014). 92% of participants felt the events objectives were met, 90% said they felt proud of working for the company and 74% of respondents had a better understanding of the Bank's vision. Following on from the events all senior leaders were involved in a company-wide cascade of the five year plan launched at the roadshows. Leaders across the business held sessions with their teams, using a centrally provided toolkit (presentation, quiz cards, briefing notes) to explain the five year plan in more detail and what it would mean for colleagues in their area. These sessions were well received and have set the strategic context for colleagues for the years ahead.