Wales & West Housing Group

Strong, sustainable growth to make a difference to people's lives, homes and communities.
Hidden mission statement
http://www.wwha.co.uk

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To give staff a break during the pandemic, Luke Reeves, managing director of Wales and West Housing Group’s Castell Care division worked shifts in its extra-care homes. Other managers took on out-of-hours calls over Christmas.

Senior managers are expected to muck in with staff so that they can see the challenges workers face. It often leads to fixes for problems being fast-tracked to relieve pressure on employees. The managers' actions also demonstrate that the group’s leaders live its values and set an example to the rest of the team.

WWH was founded in 1965 to offer low-cost, rented, and co-ownership homes in South Wales. It has grown steadily, developing and acquiring a wide range of properties across Wales, as well as winning awards.

By 2002, it was the largest housing association in Wales, managing about 9,000 properties and providing homes for more than 25,000 people.

In 2010, WWH formed a group structure and has added subsidiary companies to its family, including Cambria Maintenance Services and Castell Ventures.

The group is a values-led organisation and it recruits on that basis. Many people comment that working for WWH feels like being part of a family.

"The work we do impacts on the most vulnerable members of society and we want staff to have everything they need to deliver that work with passion, pride and personality," says Anne Hinchey, group chief executive.

A spotlight on

Wales & West Housing Group

View the latest achievements

Featured Workplace Factors

Giving Something Back

88% of staff agreed

My organisation encourages charitable activities

Employees can take a paid working day to volunteer on projects and, in Barry last year, three staff members replanted unloved flower beds at the entrance to Castleland Community Centre.
My Manager

81% of staff agreed

I feel that my manager talks openly and honestly with me

Senior managers receive an Insights Discovery profile — a psychometric tool that enables them to increase self-awareness and manage relationships more effectively. It is used in development conversations between line managers and supplements the group's management development programme.
Personal Growth

72% of staff agreed

The experience I gain from this job is valuable for my future

A bespoke e-learning platform gives access to more than 800 modules which all include additional learning resources. In-house training has been redesigned to be delivered virtually, but some of it, such as training for workers at Castell Care, is best done face to face.
Giving Something Back
%

88% of staff agreed

My organisation encourages charitable activities

Employees can take a paid working day to volunteer on projects and, in Barry last year, three staff members replanted unloved flower beds at the entrance to Castleland Community Centre.
My Manager
82%

81% of staff agreed

I feel that my manager talks openly and honestly with me

Senior managers receive an Insights Discovery profile — a psychometric tool that enables them to increase self-awareness and manage relationships more effectively. It is used in development conversations between line managers and supplements the group's management development programme.
Personal Growth
96%

72% of staff agreed

The experience I gain from this job is valuable for my future

A bespoke e-learning platform gives access to more than 800 modules which all include additional learning resources. In-house training has been redesigned to be delivered virtually, but some of it, such as training for workers at Castell Care, is best done face to face.

Quick Facts

Organisation established in
1965
Total number of UK employees
Number of UK locations
43
Employee average age
46% : 54%
Male : Female employee ratio
23%
Employees earning £35k+
11%
Employee turnover (voluntary)
Quote from the top...
Our employees are our greatest asset. If we are going to succeed in achieving our Vision of ‘Strong, sustainable growth to make a difference to people’s lives, homes and communities’ then we need people to come to work with that in mind, and with a desire to make it happen. That means that as an organisation we need to continually assess what brings out the best in people, and what each individual needs in order to achieve maximum satisfaction in their role with us. The work we do impacts upon the most vulnerable members of society and we want staff to have everything they need to deliver that work with passion, pride and personality.

Anne Hinchey, Group Chief Executive - Wales & West Housing Association

Benefits

Development

Companies that provide support to all employees for non-work related training.

Gym / Sports

Companies offering free or subsidised sports facilities / activities / gym memberships to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

Latest Achievements

National Ranking
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Wales
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Best Companies to work for in the UK
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Wales & West Housing Group
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