What effect will focus on the 'My Manager' factor have?
My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
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Financial Services
DF Capital
Managers at DF Capital are supported through leadership development programs, a suite of wellbeing services and tools, and real-time manager training sessions and briefings. This comprehensive strategy empowers managers, facilitating a supportive, trusting, and caring environment for their teams.
The leadership team at DF Capital upholds and promotes company values in daily operations and decision-making processes. They communicate these values consistently through team meetings and company announcements, fostering a positive and cohesive culture within the bank.
Managers at TSG are encouraged to develop their teams through a structured management development programme. They receive training in key operational skills and have access to resources on the Learning Management System. Regular coaching and performance management training ensures effective leadership.
At TSG, team spirit is fostered through a dedicated sports and social network, which organises various activities from quiz nights to walking challenges. The company's internal recognition scheme, Purple Stars, also contributes to a sense of camaraderie and mutual appreciation among team members.
The Director of Operations holds Team Leader and Manager development sessions on a regular basis. This is an opportunity to discuss issues and ask questions and ask advice with peers in a safe and confidential environment. Most recently a longer session was held covering performance management, disciplinary and capability.
St Martins was part of a team which worked with the local community to prepare a communal garden for its 100th year anniversary. This involved a group of team members working alongside the community and the purchase of a tree. It has also planted several trees as part of its commitment to the Queens Canopy.
Staff rate lifestyle benefits more highly these days, so the company has increased holiday entitlement, extended the amount of people for whom it provides private healthcare and made a free health-cash plan available to all 3,000 employees.
Engagement days with different themes take place across the whole business about four times a year based on a different theme. Each team celebrates the theme in their own way and events are posted on the company's communications platform.
Managers at VoucherCodes are supportive and caring, ensuring their teams feel valued and heard. They actively engage with the employee suggestion box, addressing suggestions and fostering an environment of trust and transparency.
VoucherCodes encourages team spirit and belonging through inclusive social events and team competitions. The weekly trivia quizzes and charity-driven step challenges ensure a fun and collaborative atmosphere within the team.
Ocean Holidays partners with EveryMind at Work, who run webinars on all forms of mental health and help managers to support their teams. The organisation also has trained Mental Health Champions who play a proactive role within the company and are able to sign post individuals to the get the support they need.
Ocean Holidays supports Haven House Children’s Hospice and raised over £100,000 for the charity. It regularly organises fundraising events, including sponsored walks, quiz nights, fancy dress competitions, and its annual Rudy's ramble.
Mane reviews employee performance based on value driven career pathways. The organisation also offers colleagues the chance to attend an all-expenses paid trip abroad (recent destinations include Las Vegas and New York), which is achieved by hitting an agreed financial target. The trip serves as a huge motivator for high performance.
Mane is a member of The Recruitment Network (TRN) which provides managers with the opportunity to network amongst others in the industry who will be able to share experiences, insights, and other perspectives. TRN also has some useful content around management development and support which the organisation’s current and Future Leaders can access.
Frequent out of the ordinary company-wide team building events support interaction between employees. For example, last summer employees took part in a fire walk. This Halloween the organisation created its own 'squid games'. Each event was based on team work and working with other employees to help build inter-team relationships.
The organisation internally designed and delivered a series of management training sessions as part of a management development programme across 2022 and 2023. The management programme included leadership styles, conflict resolution, motivating teams, change management, crucial conversations, problem solving, planning & delegation and best practice.
The organisation’s Cultural Induction and our Behavioural Wheel Roadshow is delivered to all new starters. Its Culture and Development team are dedicated to shaping the training and development required for its teams. Last year the organisation ran a number of workshops and bespoke training for anyone across the business that had a specific training need.
Exciting opportunities are provided for management secondments. They allow those who aspire to be a manager to take on the role in a safe environment, where they have the autonomy to make their own decisions while being supported by a mentor. They also share in the company's success through its performance bonus scheme.
Everyone who has passed their probationary period is eligible for a bonus. The amount each person receives is based upon the success of the firm, the success of the team in which they work, and their own personal contribution to that success. This approach encourages collaboration and team work.
The firm supports administrative staff and fee earning staff to sit professional intellectual property qualifications. This year, it completed two new training programmes. One supporting the wellbeing of associates, the other supporting senior associates and helping them to manage their careers so that they can achieve their career ambitions.
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