Diligenta, a UK-based subsidiary of Tata Consultancy Services, has made significant strides in the Life and Pensions (L&P) industry since its establishment in 2005. With an impressive portfolio of clients including seven of the top 10 UK L&P insurers, Diligenta has set itself apart as a major player in the Business Process Solutions space. The company’s success lies in its unique approach to business transformation, underscored by its industry-leading BaNCS platform.

Diligenta is not only an administrative powerhouse, managing over 23 million policies, but also a trusted problem-solver for its clients. This trust has been cultivated over years of steady growth, starting with Phoenix in 2005 and expanding to six major clients. Diligenta’s commitment to customer service and innovation has earned it multiple awards and recognition within the industry.

Beyond its business achievements, Diligenta also prioritises giving back to the community and maintaining environmentally sustainable practices. The organisation has a strong focus on health and education initiatives, and actively work to reduce waste and energy consumption.

Diligenta also makes a concerted effort to foster a diverse and inclusive work environment. It has seen an increase in its female apprenticeship and graduate intake, and continue to promote flexible working practices for all employees. Furthermore, it has launched the 'Future Leaders' training programme and 'Matrix for Managers' development tool, demonstrating its commitment to nurturing talent and promoting career progression.

With its clear values, innovative approach and commitment to its employees and community, Diligenta is a leader in the Life and Pensions industry.