Best Companies | Hastings Direct Company Profile

Hastings Direct is an agile, data and digitally focused general insurance provider, looking after customers across the UK. Starting out as a family run business in 1996 in Bexhill-on Sea, the organisation has grown from a small disruptor to one of the leading general insurance providers to the UK market, with over 3.5 million live customer policies and colleagues at offices in Bexhill, Leicester, Gibraltar and London.

Offering a full range of car, van, bike and home insurance products, everything Hastings does is driven by its purpose to save customers money, help them avoid accidents and be there when they happen.

It’s Hasting's unique culture and the way it runs its business that makes it different. Guided by its 4Cs, all colleagues get to make a real difference to their customers, influence the company, and benefit the communities they work in.

Hastings may have big growth ambitions, but it likes to keep a small company feel, offering its colleagues a friendly, flexible, fun, and constantly changing place to work. It takes a special kind of individual to thrive there - just ask any of its colleagues.

Wellbeing

84% of staff agreed

I am happy with the balance between my work and home life

Hastings Direct offers its employees a range of wellbeing initiatives, including a Colleague Assistance Programme, an in-house therapy app, Smart Health GP services, Menopause cafes, a Hardship Fund, and men’s talking and listening clubs partnering with The Talk Club. It also has 55 Mental Health First Aiders and 75 Wellbeing Champions.

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Personal Growth

80% of staff agreed

This job is good for my own personal growth

The organisation supports colleagues personal growth whether their choice is to develop in role, progress into other roles in the team, or change ‘career’ within Hastings. It does this by offering employees the opportunity to enrol in professional programmes, apprenticeships, graduate schemes, and internal and external mentoring to on-the-job?training

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My Manager

82% of staff agreed

My manager cares about how satisfied I am in my job

Hastings Direct has different levels of leadership development, including Operational Leadership Excellence (OLE) – a 12–18-month leadership programme that is focused on building skills, knowledge and confidence to better coach customer facing teams. It also offers Leading 4 Growth – a module-based programme aimed at senior leaders and keeping the group aligned to company strategy.

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Wellbeing

84% of staff agreed

I am happy with the balance between my work and home life

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Wellbeing

Best Practice

Personal Growth

80% of staff agreed

This job is good for my own personal growth

See and search more examples of

Personal Growth

Best Practice

Wellbeing

84% of staff agreed

I am happy with the balance between my work and home life

See and search more examples of

Wellbeing

Best Practice

Quote from the top...

Without a doubt, it’s our colleagues who drive our success! They have created a culture where everyone is encouraged to continually grow, be themselves, and care for each other while having lots of fun. The charity activities across our sites, the team events, company wide celebrations, the mental health and wellbeing work, and just the small acts of kindness that happen everywhere, are just some examples of things I see in action every week. As we grow and continue our work towards becoming the UK’s best and biggest digital insurance provider, this is what we’re keen to nurture and protect. I’m really proud of what we’ve achieved so far and I’d like to thank all our colleagues for what they do every day for customers and each other.

Toby van der Meer

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