Roadchef

Our mission is to make Britain’s roads a safer and happier place by de-stressing and delighting our visitors.
Hidden mission statement
http://www.roadchef.com

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Roadchef Ltd operates 30 motorway service areas in 21 locations in the UK and welcomes 52million customers every year. It is the third largest motorway service area (MSA) business in the country.

The company's vision and values include making Britain's roads a safer and happier place by de-stressing and delighting road-users.

Roadchef is the proud owner and operator of Watford Gap, the first and most iconic MSA in the UK. It has invested significantly across its estate in hosting an impressive portfolio of brands that includes McDonalds, Costa Coffee, Leon and WHSmith, to ensure that customers receive the best possible experience on every visit.

As an Investors in People Gold employer, Roadchef recognises that its workforce is its most valuable asset. It is committed to providing opportunities for all who wish to progress their career. The Fastlane scheme, introduced in 2012, supports high-potential individuals to develop and has enabled the company to fill more than 65% of its management vacancies with internal candidates.

Roadchef is also committed to operating in a sustainable way. It was the first MSA in the UK to introduce solar panels to most of its sites – this alone has reduced carbon emissions by 480 tonnes per year; and 99% of its waste is diverted from landfill. It was also first in the UK to introduce return-reward machines, encouraging consumers to recycle their plastic bottles and paper cups in exchange for a money-off voucher.

Roadchef

Latest Achievements

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Featured Workplace Factors

Giving Something Back

54% of staff agreed

This organisation is keen to help people from disadvantaged backgrounds

Roadchef continue to work with their chosen National Charity and each employee making a pledge to raise £100, undertaking a series of challenges to raise funds and awareness. The company also worked closely with local communities through initiatives such as litter picking, donating excess food, sponsoring local football teams and supporting care homes.
Leadership

65% of staff agreed

I have confidence in the leadership skills of the senior management team

The company tries to immerse candidates into its brands during the selection process so it can ensure a good fit on both sides. For senior roles at site level, where feasible, candidates are invited to spend time with senior managers to see what a typical day may involve.
My Team

86% of staff agreed

My team is fun to work with

Roadchef recruits, trains, and develops people against its values and uses its recognition scheme to award positive behaviours. It rewards the everyday heroes who go above and beyond for customers and colleagues with awards and gifts and hosts an annual evening formal awards ceremony.
Giving Something Back
%

54% of staff agreed

This organisation is keen to help people from disadvantaged backgrounds

Roadchef continue to work with their chosen National Charity and each employee making a pledge to raise £100, undertaking a series of challenges to raise funds and awareness. The company also worked closely with local communities through initiatives such as litter picking, donating excess food, sponsoring local football teams and supporting care homes.
Leadership
82%

65% of staff agreed

I have confidence in the leadership skills of the senior management team

The company tries to immerse candidates into its brands during the selection process so it can ensure a good fit on both sides. For senior roles at site level, where feasible, candidates are invited to spend time with senior managers to see what a typical day may involve.
My Team
96%

86% of staff agreed

My team is fun to work with

Roadchef recruits, trains, and develops people against its values and uses its recognition scheme to award positive behaviours. It rewards the everyday heroes who go above and beyond for customers and colleagues with awards and gifts and hosts an annual evening formal awards ceremony.

Quick Facts

Organisation established in
1973
Total number of UK employees
Number of UK locations
31
Employee average age
43% : 57%
Male : Female employee ratio
4%
Employees earning £35k+
60%
Employee turnover (voluntary)
Quote from the top...
With over 3,000 employees covering 30 locations across the length and breadth of Great Britain and serving over 50 million visitors, we are all about people. We recognise that the demanding roles we offer require highly trained and totally engaged employees to ensure our customers receive the experience they expect and so we are continually looking for ways to maintain the highest levels of motivation and engagement amongst our employees and to enable them to build life long careers across our hugely varied portfolio of brands and locations.

Mark Fox, Chief Executive Officer - Roadchef

Benefits

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Latest Achievements

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Roadchef
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