“Making bold decisions and moving twice as fast as others think possible” is one of the principles at the heart of THG’s success.
The Manchester Airport-headquartered wellness and beauty e-commerce company has a global presence and around 8900 staff – more than 90 per cent UK-based, across traditionally desk-based jobs and fulfilment hubs.
It wants to “reinvent how brands digitally connect to customers,” using tech tools and infrastructure to sell own-brand and known-brand cosmetics, dietary supplements, luxury goods and personalised products online. It lists P&G, Elemis and Coca-Cola among its clients, and its own brand Lookfantastic is a well-known beauty retailer worldwide.
THG also has ‘experiences’ – a portfolio of high-end hotels, gyms, spas and event spaces.
In the busy world of online retail, the company ensures its staff have a healthy work-life balance.
Fulfilment teams now have a ‘banked hours’ scheme to work flexibly around sales volumes. Desk-based employees have flexible start and finish times and can work from home for up to two days a week.
And to keep morale and performance high during peak sales times, onsite treats and events bring operations teams together, from fancy dress competitions to DJ sets.
Peak sales time or not, the sites are often a hive of activity, including visits from inspirational ambassadors such as former World’s Strongest Man, Eddie Hall and brand partners promoting the benefits of their products. Employees also have access to an onsite gym, doctor and physio.
